Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August ** husband and I put down a deposit on a carpet and flooring, was supposted to receive it BEFORE 11/1 and have not received any information. I want my $4700. back I have emails proving that both the owner and the saleperson knew about the time line - I even changed the fabric and the color so that we coulkd get it through them. Yet they took the deposit, no carpet nothing.

  

  Business Response

  Date: 11/19/2024

  When area rug was delivered to our warehouse, we contaced the customer and asked for a call back to say when they were ready to have the 14' x 18' area rug delivered. We did not hear back until they disputed the purchase. Mr. ******* came into the store on Saturday, November 2nd and spoke to *****, our Sales Manager, asking how to make everything right. We were able to schedule the rug to be delivered and installed the next week and the rest of the work (on different orders) is also proceding. 

  Customer Answer

  Date: 11/19/2024

  Complaint: 22501169
  
  I have reviewed the business' response and am rejecting it because:

  All surface flooring  did not answer my question or attempt  to resolve this  issue. I only signed  for what you could deliver. Read the attached  email with *****, and throughout the entire conversation I stated November is not an option. which dates  back to August. 

  I emailled ***** on October 28 when I didn't hear from All surface flooring  wanting to know what was going on. My husband even went to the store to try to find a way that this could be resolved. I will pay for the work and material that is in my house. I put a down payment for those two rooms I signed only two invoices.  Its that simple. 

  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 01/08/2025

  01/08/2025 AB:  Called the consumer and their issue has not been resolved.  The consumer has the invoice from the area rug.  The consumer would like to pay the remaining balance for the area rug and for the floor installation. The area rug was not accompanied with a mat for underneath it.  Consumer would like to pay the remaining balance with a cashier checks and wanted to pay by registered mail.  Consumer has received the are rug that had the boarder around it, and flooring they installed upstairs.  We have not received any flooring for the dinning room. Consumer was given my direct email at *************************************** to send additional information consumer was also given my direct line. Consumer stated that they did not dispute any items that they received but are disputing the charges for items that they did not want if they came at this date.

  02/07/2025 AB:  Called consumer left a vm. 

  02/07/2025 AB:  Called consumer and she will need to talk with her husband about the business's offer. Consumer need something in writing that I owe the remaining balance of $796.90.  Consumer needs the owner to sign and not ***** on the remaining balance we send the money to the business if these conditions are met. 

  02/07/2025 AB: Called and spoke to ***** and he has agreed to write something up showing that the consumer's balance is $796.90 and he will have the owner sign off on the document.  ***** stated that the consumer can pay by check, credit card, cashier checks that would be fine.  ***** stated that he will send me the document to send to the consumer. 

  02/11/2025 AB:  Called and spoke to ******** and she would like the owner to sign off on the balance due document. 

  03/04/2025 AB: Called ******** and she was forwarded the documents she requested and she stated that this complaint can be closed. 

  

  Business Response

  Date: 02/03/2025

  01/24/2025 AB:  Called business and left a message. 

  02/03/2025 AB:  Sent email to business hopefully they will schedule a date and time to talk. 

  02/06/2025 AB:  business scheduled a time to talk at 10am called *** unable to get in contact with him left a vm at ************. 

  02/06/2025 AB:  Business called and was not aware of the complaint nor the consumer, sent business complaint through Outlook to "************************************************" <************************************************>.  Spoke with *** today. 

   

  02/06/2025 AB:  Business installed flooring in the office, delivered the area rug on 11/12/2025, no area pad on the invoice, consumer did reselected the carpet for the dinning room.  consumer stated that she could not do the carpet because consumer had another project going on.  We have bent over backwards to accommodate the consumer.  there is a balance do but we have not done the dinning room business has carpet.  Business is unable to send the carpet back. Spoke with *****. 

  02/06/2025 AB:  Business states We are going to wipe out the cost of the dinning, she paid a deposit the balance she still owes is ******. The consumer actually paid me $6700.00 for a deposit on all three tickets not $4700.00.

  02/11/2025 AB:  Called and spoke to ***** to have the owner sign off on the remaining balance and he will send that document over.

  02/19/2025 AB:  Called and spoke to ***** and he will get that document with the owners signature on the final bill. 

  02/28/2025 AB:  I have not received the final bill due with the owners signature on it, So I called the business and requested to speak to ***, *** was not in and I left a vm for *** to return my call. 

  02/28/2025 AB: Business did in fact send documents showing finally bill with the owners signature.

  03/04/2025 AB:  Called business to thank ***** and *** for getting this resolved for the consumer.