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Business Profile

New Car Dealers

Jay Wolfe Toyota of West County
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2020 Toyota Rav4 with about ****** miles on it from *** Wolfe Toyota less than 5 months ago. It came with a ****** mile warranty (I've driven more than that in those 5 mos) and then a longer powertrain warranty (which it is still active). Car started smoking and overheating on 10/24/24 so I took it to the dealer to diagnose and fix. Front desk *** told me he would call the following morning with a diagnostic and estimate. He didn't. On 10/26 I started calling the dealership persistently for information, and was eventually told there were several things wrong and they were consulting Toyota itself because they didn't fully understand what was happening.Finally on 10/28/24 in the afternoon, *** calls me and says the water pump, radiator and wiring harness need to be replaced and it's going to cost me out of pocket more than $5000. But here's the rub- if the water pump went out (which is covered by the powertrain warranty), that would have caused overheating, which led to the cracked radiator and the coolant and other fluids ruining the wiring harness. So the covered part that went out caused the other two parts to go out.

    Customer Answer

    Date: 11/02/2024

    *** Wolfe Toyota has resolved this matter thanks to your intervention. Thank you so very much. 

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2009 H323238313733333635**H Corolla on 01/27/2023 from this dealer. I paid for it in cash. I didn&#**;t pick the car up until the 01/31/2023. I drove to the store came out tried to start the car and it did not start, I received a jump and I went home. I called my sales man (******) he stated that he needed to talk to his manager. The next day 02/01/2023 I went out and the car would not start again I went back in the house and went to bed. I was so frustrated, and then 02/02/2023 I tried to start the car again, called ****** and he stated that he needed to speak to his manager. ****** called back and he stated that his manage said that it was ok for me to bring the car in. I called my insurance and had the car towed to the dealership, and they were suppose to reimburse me for that, but no has mentioned anything. The sales manager *** made that statement. We went to the service department, about a couple of hours later they informed me that the car was ready. I asked them what did they do. They stated that the car needed a battery. I left I went to the store came back out and the car would not start again. I called the H363137**3238313831H, and then I called the dealership again, and then the guys came from the dealership. They were suppose to take the car back with them and give me a lender. One of the guys stated we lost your key and I give you key that should work. He pulls out a key and stated that he made a key. They started the car, I got in the car and went home. I would like a refund or a upgrade.

    Business Response

    Date: 02/17/2023

    We have responded to you immediately as soon as we found out about the key situation.  As a result, we here decided to give you a remote auto start valued over $500 completely free. At which time, you indicated that once installed you would be contacting the BBB to indicate that you are satisfied with our promise. The remote auto start was installed on February 8.  I look forward to your response to the BBB confirming your satisfaction and acceptance of our resolution and response to this matter.

    Customer Answer

    Date: 02/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************

Jay Wolfe Toyota of West County is BBB Accredited.

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