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          Find a Location

          Eyecare Partners, LLC has 144 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileEyecare Partners, LLC

            Optician
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            15933 Clayton Rd Ste 210

            Ballwin, MO 63011-2172

            Visit Website
            (636) 227-2600

            Customer Reviews

            1.2/5

            Average of 75 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            140 complaints closed in last 3 years

            70 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Eyecare Partners, LLC has 144 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              15933 Clayton Rd Ste 210, Ballwin, MO 63011-2172
              BBB File Opened:
              10/1/2002
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1979
              Alternate Business Name
              • Grene Vision
              • Clarkson Eyecare
              • Clarkson Eyecare Lasik
              • Thoma Sutton Eyecare
              Business Management
              • Veronica Gones, District Manager
              Contact Information

              Principal

              • Veronica Gones, District Manager

              Customer Contact

              • Veronica Gones, District Manager
              Additional Contact Information

              Fax Numbers

              • (636) 200-4020
                Primary Fax
              • (618) 233-7290
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              140 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/26/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Clarkson received a $24.24 check from my ************************* and never credited our account. They have been billing us each month for this amount which we do not owe.I visited their office on Legacy in ****** and was told by the office manager that they had gotten the payment.But when I talked to the billing office in ******, they will not resolve their own record problem.I do not want Clarkson's internal failure to effect my personal credit rating.
              Read More
              Read 139 More Complaints

              Customer Reviews

              75 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stacy P

              09/12/2024

              I have never had to wear glasses except readers. This was my first experience buying glasses that I needed to wear at all times. The ** was great but when it was time to pick out frames the ** had to find someone to help me. Once she found someone to help me, that person seemed so annoyed. When I had questions I had to ask someone else. When my person came over, after I waved her over, I asked if they had a pair of glasses I liked in black. Then I asked her how do they looked on me. She says, Im not giving you my opinion because I told you, you needed the ones with nose pads so Im not giving you my opinion. Maybe I was going to buy 2 pairs, she didnt know because she was never around trying to figure out what I wanted or what I was going to buy . I then walked out without buying any. She was so rude. And the sad part I was so excited to finally take that step and go get my eyes exams and to get glasses so I could actually see. People like that do not need to be in a job that is customer facing.

              Eyecare Partners, LLC Response

              09/13/2024

              We apologize to this patient for her experience at one of our locations. This should not be the kind of encounter that any patient or visitor to one of our offices has. We have escalated this to leadership over the location to dig into the patient's chart to address this with the employee who helped this patient as well as asked leadership to reach out to this patient to discuss their experience in person.
              Read 74 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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