ComplaintsforRBC Construction

• Initial Complaint

  12/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Spring of 2021 I contracted with RBC construction (specifically *** and his son *****) for 2 jobs. 1. to do a retaining wall and landscaping for an above ground pool I was having installed. 2. To replace a retaining wall near the foundation of my ********* put a deposit of $9190 down for both jobs. *** convinced me to have the pool installed prior to the retaining wall installation in Summer 2021 to give him time to get to the job. He assured me there would be no problem doing the wall after the pool was installed. He came out and dug the spot for the pool and has not been back to work on it since. It is now Dec 2022. I have been In Constant contact with *** and there have been many excuses given but basically he has told me he would be out to complete the job more times than I can count and has never shown up to do the work. I did manage to get him to deliver some materials which are sitting in my front yard. Promises to come are always the same. No results, no show. Due to the digging performed and the materials he provided I am currently owed $5490 and am requesting that money back or the work done by the end of December 2022.

  Customer response

  01/09/2023

  He made has made one ******* payment. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  (I’ve held off doing this, but RBC leaves me no choice!) I hired RBC to build a retaining wall & pour a driveway. Contract reads, 1/3 Down - 1/3 at tear out. Balance upon completion. The day RBC arrived, tour out my driveway end, I lived up to my part, paid 2nd payment, totaling $10,927. RBC worked all but a single day, then vanished! A week goes by, not a word, so I call. *** says, “Everyone’s caught Covid” So I patently wait a few weeks. Then told, “they’ll be out next week” (Next week) “You misunderstood, I said the week after.” After that, “workers are handing out their own business cards, cheating hours, had to fire. Have little work force.” A few weeks later. “If I can wait till mid October, I’ll fix your sidewalk section for free. I’ve got your back, keeps insisting. Next, “My wife is sick, in hospital.” Excuse after excuse, I gullibility await. Finally, “******** will deliver stone blocks next week.” Then, the week after. Knowing the routine by now, I say, No they won’t. “If they don’t deliver, I’ll deliver myself. Stone will be there next week.” Come next week, after I reminded *** what he promised. “It makes no ******* difference because I’m not going to be there to do the ******* work! F this, and F that, at least 4 times! (The guy with my hard earned money, is the one cussing! RICH!) I angrily state how much I’ve paid, I’m calling a lawyer! Hang up. So much for having my back. A knife in my back, more like it! It’s been 4 days, since that profanity, RBC hasn’t called since. Not much urgency to set things right. So I’m left with a torn out driveway, of an eyesore. Can’t even exit my back door, drops down 2 feet. After months of no progress, I embarrassingly must explain to my neighbors that RBC took me to the cleaners. Since RBC admits, won’t finish job, thus breach of contract, I want a full refund! (Funny, RBC is so swamped, yet their website has a $1000 off winter sale. GO FIGURE!)

  Business response

  11/21/2022

  Has everyone knows there are two sides to every story, I contacted Mr **** on November 9th to let him know that I would be getting started soon. As we started our conversation he started to yell I told him to calm down so that I could talk to you he proceeded to you so in turn that made me get upset so I started to yell back at this point he told me he would get a lawyer and hung up on me. I stayed in contact with Mr **** through my wife's illness and my workers shortage and also offered him some free sidewalk repair for his patients which he agreed upon. I am willing to come and fulfill my obligations but at this point my hands are tied until I hear from his attorney. If Mr **** decides he does not want me to fulfill my contract then I guess we will have to settle our dispute through legal arbitration. Thank you, 

  Customer response

  11/27/2022

  Complaint: ********
  
  I am rejecting this response because:
  

   

  Here’s the guy who’s got my back, now demanding I hire myself an attorney in order for him to fulfill his obligations! IT’S DONE! From this point on my hands likewise are tied, any communication through phone must be done through my attorney, *** ** ****** **** ***. “I contacted Mr **** to let him know I would be getting started soon. No, wait, it makes no ******* difference, because I’m not going to ******* be over there to do the work! No wait, at this point my hands are tied until he hires an attorney. No wait…”By the way, I called ******** ******** ****** Tuesday Nov, 22. (where RBC buys their stone) Surprisingly, or rather not surprisingly, they have no order from RBC to be delivered. So much for them lagging behind due to bad weather. RBC never ordered the stone, but of course that doesn’t matter much since RBC aint gonna do the work anyway, as they finally admit. I’ve known for months what I possibly was up against. I read this other BBB complaint. The one where fall and winter came and went, come spring, week after week of excuses, finally had to hire someone else. 2 years fighting to get his nearly $1500 returned. I read this over 3 months ago hoping RBC won’t treat me the same, unfortunately find myself going down the exact same path. Been awaiting for work to start since July 29, nearly 4 months! Promises me free sidewalk repair, if I can wait until mid October. It’s now nearly December. No wait, I misunderstood, *** meant October of 2023, IF, there’s a slight catch. If I hire an expensive attorney. Now that’s a deal too good to pass up!
  
  
  Sincerely,
  ******* ****

• Initial Complaint

  08/10/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contracted with RBC Construction on 8/6/2020 for the removal of a brick paver patio to be replaced with a new concrete pour, for the total amount of $2,960.00, and provided half of that amount, $1,480.00, in the form of check for the cost to procure materials. No specific date was provided for completing the job, but was told within a few weeks. Due to weather, nothing was done through fall and winter. I kept in contact with owner and in the spring, was told several times "next week", "two weeks", etc, with no specific date, or no shows. The owner complained of COVID issues so I did not press hard. Eventually he quit responding, so I found another company to do the job. In an attempt to claim my deposit back, I sent a letter to the owner threatening BBB complaint or small claims and he instantly started communicating again, claiming he was in the hospital. Several promises were given as he would send money and eventually he sent a check sated 10/28/2021 for the amount and asked when I got it to wait a few weeks to deposit the check. I waited as asked, and when the date came to deposit I did. I was notified by the owner and eventually the bank that there was insufficient funds and the check was returned. The owner continued to promise payment and I even offered installments to get anything back. December 17, ********************************************************************************** order to resolve the issue which he seemed to have with several individuals, and was told he would refund money by mid-spring of 2022. I've reached out to the lawyer several times and seemed hopeful for a resolution. On my latest attempt to contact the lawyer, I received a response on July 17, 2022 that they no longer represent the owner. I've tried many times to resolve this issue and am hoping the BBB can help, as it looks like you've tried to help a few others.

  Business response

  08/22/2022

  Do to covid and the loss of employees we got way behind and could not recover. We hired a attorney to try to settle all complaints and we have made great progress but unfortunately we are struggling to keep help and be profitable. We intend on fulfilling our obligations with this client within the next 60 days.

  Thank you,

  ***************

  Customer response

  08/29/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Since this has been an ongoing situation for nearly 2 years now, promised payment and never fulfilled, I'm skeptical but hopeful they will come through reimbursing my down payment within the 60 days promised, and no further action will need to be taken against the business or it's owner.

  Sincerely,
  
  ***************************

• Initial Complaint

  12/15/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 3/29/21 we signed the first contract with *** **** RBC Construction for $17,00.00 for a retaining wall and gave a deposit of $5,700.00. The Start date was open as we were at the mercy of the Pool company… they were backed up due to COVID… We kept *** **** in the loop and did not cause them to turn down any work. On 7/31/21 we signed an additional contract for $7,493.00 and gave a deposit of $1,048.00. On 8/2/21 *** & the Pool Rep meet and discussed the project. RBC was to start on the back wall on 8/5/21 On 8/2/21, I gave deposits totaling $8,198.00 for materials to be delivered to the job site and work to begin on 8/5/21. A Grand total of the deposits given = $16,396.00 In the meantime, the pool company reached out to RBC and requested that they be allowed to come in first to dig the pool. RBC voiced no objections to the new plan. The pool company finished with the first part of their job on 8/19/21. 10/19/21... 60 days later and after many excuses RBC Started digging the footing for the wall. 10/26/21 construction began. They would work for a few days the disappear with a variety to excuses. 11/2/21 he needed me to pay for materials $2039.00. worked 2 half days. 11/5/21 needed more money $4,000 worked 2 days then disappeared again. 12/13/21 needed more money we refused… Job is half done and almost paid in full… From the initial contract he has only completed 544 sq feet ($13,056) of the 909 sq ft of wall ($21,816) Has Not Done the Paver patio 310 sq feet @ $17 per foot ($3,375) (made a mistake on the price in the original contract (should have been $5270) Has Not Done the Concrete pad 688 Sq Feet @ $6 per foot ($4,128) No Back fill to level upper level No finish grade He has been paid $22,436 of the $24,493 Contract and only completed $13,056 worth of work Requesting a refund of $9,380

  Business response

  01/10/2022

  We did reach out to let he know that we will be doing a reimbursement by middle Spring if we do not finish the work.  I am working on rectifying everything. 

• Initial Complaint

  11/25/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  27 February 2021 I hired RBC Construction to pour two garage foundations/floorings and a driveway. RBC failed to complete the work as agreed. ***/***** subcontracted all the work. Only the two foundations were poured by 23 July. There were many issues and delays. Failed inspection I had to dig out caved in excavation and pump water 5 separate times to pass inspection. RBC did not return to help. First subcontractor walked out job after first excavation. Second subcontractor rented forms and didn’t pay for them. Gave my address to collect payment and then never returned to finish work. I removed forms myself. After several months of hearing a wide range of excuses as to why the could not come out and pour flooring, on 8 October 2021 I advised RBC representative *** that I the builder would be pouring the floor and could not longer wait. On 12 November 2021 RBC still did not compete any work and I informed RBC Representative *** that I wanted a refund. *** indicated a refund totaling $8,900 in five individual payments would be sent to me beginning on 12 November 2021. I originally paid RBC $20,000 for the work they were contracted to complete (2/3 total). I believe he owes me $10,179 based on work completed and quote. As of today I have not received any refund payments. I have absolutely no reason to believe I will receive a refund and would like the BBB's help to collect the refund.

  Business response

  12/01/2021

  We have came to agreement and RBC has sent out refunds as requested by customer.

  Customer response

  12/05/2021

  Complaint: ********
  
  I am rejecting this response because: RBC and I did agree on a repayment over 90 days, however the 5 checks that RBC indicated they had mailed on 29Nov2021 have not arrived as of 05Dec2021. 
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  24 April 2021 I hired RBC Construction to build a backyard entertainment area with fireplace and replace/update the entry to my driveway with a completion date of 4 July 2021. RBC failed to complete the work as agreed. After several months of hearing a wide range of excuses as to why the could not come out and start/finish the work, on 6 October 2021 I advised RBC representative *** **** that I wanted a refund. *** indicated a refund totaling $10,600 in three individual payments would be sent to me beginning on 15 October 2021 and ending 5 November 2021. As of today I have not received any refund payments. I have absolutely no reason to believe I will receive a refund and would like the BBB's help to collect the refund.

  Business response

  11/01/2021

  The checks have been mailed to them and they should receive it today.

  Customer response

  11/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The business has sent me five checks with amounts divided equally on each totaling $10,600.  The business indicated the first check can be deposited on 11/5/2021 and requested I hold the other checks (although they are already dated) until I am notified they can be deposited.  Once the last check is able to be deposited I will consider this resolution acceptable.

  Sincerely,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩