Complaints

• Initial Complaint

  02/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted *** at RBC Construction in April of 2024 to do cement work, re-do our back porch and put in a white fence. I paid him half down for all of it. It took him until December 2024 to finish the cement work and that was with contacting him constantly to find out when he would be back. He had excuse after excuse. He kept putting off doing the fence until I finally said Ill find someone else to do the fence he said that would be fine he would refund me the deposit of $2,940.00. It is now February 2026 and I have never received my deposit back. Again excuse after excuse sick, waiting for money from *************** on and on. I am still waiting for the $2,940.00 and unless I hire an attorney I am pretty sure I will never get it back. Dont use him for any work he is a terrible businessman and doesnt do what he says he will do.

  Business response

  03/03/2025

  I am going to refund her money.  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Spring of 2021 I contracted with RBC construction (specifically *** and his son *****) for 2 jobs. 1. to do a retaining wall and landscaping for an above ground pool I was having installed. 2. To replace a retaining wall near the foundation of my ********* put a deposit of $9190 down for both jobs. *** convinced me to have the pool installed prior to the retaining wall installation in Summer 2021 to give him time to get to the job. He assured me there would be no problem doing the wall after the pool was installed. He came out and dug the spot for the pool and has not been back to work on it since. It is now Dec 2022. I have been In Constant contact with *** and there have been many excuses given but basically he has told me he would be out to complete the job more times than I can count and has never shown up to do the work. I did manage to get him to deliver some materials which are sitting in my front yard. Promises to come are always the same. No results, no show. Due to the digging performed and the materials he provided I am currently owed $5490 and am requesting that money back or the work done by the end of December 2022.

  Customer response

  01/09/2023

  He made has made one ******* payment. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  (I’ve held off doing this, but RBC leaves me no choice!) I hired RBC to build a retaining wall & pour a driveway. Contract reads, 1/3 Down - 1/3 at tear out. Balance upon completion. The day RBC arrived, tour out my driveway end, I lived up to my part, paid 2nd payment, totaling $10,927. RBC worked all but a single day, then vanished! A week goes by, not a word, so I call. *** says, “Everyone’s caught Covid” So I patently wait a few weeks. Then told, “they’ll be out next week” (Next week) “You misunderstood, I said the week after.” After that, “workers are handing out their own business cards, cheating hours, had to fire. Have little work force.” A few weeks later. “If I can wait till mid October, I’ll fix your sidewalk section for free. I’ve got your back, keeps insisting. Next, “My wife is sick, in hospital.” Excuse after excuse, I gullibility await. Finally, “******** will deliver stone blocks next week.” Then, the week after. Knowing the routine by now, I say, No they won’t. “If they don’t deliver, I’ll deliver myself. Stone will be there next week.” Come next week, after I reminded *** what he promised. “It makes no ******* difference because I’m not going to be there to do the ******* work! F this, and F that, at least 4 times! (The guy with my hard earned money, is the one cussing! RICH!) I angrily state how much I’ve paid, I’m calling a lawyer! Hang up. So much for having my back. A knife in my back, more like it! It’s been 4 days, since that profanity, RBC hasn’t called since. Not much urgency to set things right. So I’m left with a torn out driveway, of an eyesore. Can’t even exit my back door, drops down 2 feet. After months of no progress, I embarrassingly must explain to my neighbors that RBC took me to the cleaners. Since RBC admits, won’t finish job, thus breach of contract, I want a full refund! (Funny, RBC is so swamped, yet their website has a $1000 off winter sale. GO FIGURE!)

  Business response

  11/21/2022

  Has everyone knows there are two sides to every story, I contacted Mr **** on November 9th to let him know that I would be getting started soon. As we started our conversation he started to yell I told him to calm down so that I could talk to you he proceeded to you so in turn that made me get upset so I started to yell back at this point he told me he would get a lawyer and hung up on me. I stayed in contact with Mr **** through my wife's illness and my workers shortage and also offered him some free sidewalk repair for his patients which he agreed upon. I am willing to come and fulfill my obligations but at this point my hands are tied until I hear from his attorney. If Mr **** decides he does not want me to fulfill my contract then I guess we will have to settle our dispute through legal arbitration. Thank you, 

  Customer response

  11/27/2022

  Complaint: ********
  
  I am rejecting this response because:
  

   

  Here’s the guy who’s got my back, now demanding I hire myself an attorney in order for him to fulfill his obligations! IT’S DONE! From this point on my hands likewise are tied, any communication through phone must be done through my attorney, *** ** ****** **** ***. “I contacted Mr **** to let him know I would be getting started soon. No, wait, it makes no ******* difference, because I’m not going to ******* be over there to do the work! No wait, at this point my hands are tied until he hires an attorney. No wait…”By the way, I called ******** ******** ****** Tuesday Nov, 22. (where RBC buys their stone) Surprisingly, or rather not surprisingly, they have no order from RBC to be delivered. So much for them lagging behind due to bad weather. RBC never ordered the stone, but of course that doesn’t matter much since RBC aint gonna do the work anyway, as they finally admit. I’ve known for months what I possibly was up against. I read this other BBB complaint. The one where fall and winter came and went, come spring, week after week of excuses, finally had to hire someone else. 2 years fighting to get his nearly $1500 returned. I read this over 3 months ago hoping RBC won’t treat me the same, unfortunately find myself going down the exact same path. Been awaiting for work to start since July 29, nearly 4 months! Promises me free sidewalk repair, if I can wait until mid October. It’s now nearly December. No wait, I misunderstood, *** meant October of 2023, IF, there’s a slight catch. If I hire an expensive attorney. Now that’s a deal too good to pass up!
  
  
  Sincerely,
  ******* ****

• Initial Complaint

  08/10/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contracted with RBC Construction on 8/6/2020 for the removal of a brick paver patio to be replaced with a new concrete pour, for the total amount of $2,960.00, and provided half of that amount, $1,480.00, in the form of check for the cost to procure materials. No specific date was provided for completing the job, but was told within a few weeks. Due to weather, nothing was done through fall and winter. I kept in contact with owner and in the spring, was told several times "next week", "two weeks", etc, with no specific date, or no shows. The owner complained of COVID issues so I did not press hard. Eventually he quit responding, so I found another company to do the job. In an attempt to claim my deposit back, I sent a letter to the owner threatening BBB complaint or small claims and he instantly started communicating again, claiming he was in the hospital. Several promises were given as he would send money and eventually he sent a check sated 10/28/2021 for the amount and asked when I got it to wait a few weeks to deposit the check. I waited as asked, and when the date came to deposit I did. I was notified by the owner and eventually the bank that there was insufficient funds and the check was returned. The owner continued to promise payment and I even offered installments to get anything back. December 17, ********************************************************************************** order to resolve the issue which he seemed to have with several individuals, and was told he would refund money by mid-spring of 2022. I've reached out to the lawyer several times and seemed hopeful for a resolution. On my latest attempt to contact the lawyer, I received a response on July 17, 2022 that they no longer represent the owner. I've tried many times to resolve this issue and am hoping the BBB can help, as it looks like you've tried to help a few others.

  Business response

  08/22/2022

  Do to covid and the loss of employees we got way behind and could not recover. We hired a attorney to try to settle all complaints and we have made great progress but unfortunately we are struggling to keep help and be profitable. We intend on fulfilling our obligations with this client within the next 60 days.

  Thank you,

  ***************

  Customer response

  08/29/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Since this has been an ongoing situation for nearly 2 years now, promised payment and never fulfilled, I'm skeptical but hopeful they will come through reimbursing my down payment within the 60 days promised, and no further action will need to be taken against the business or it's owner.

  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩