Business ProfileforBrian Wear Plumbing, LLC

I have never had a worse customer service experience than the incredibly rude woman we spoke to at the front desk after the tech came out to our house, didn't perform any service, and tried to charge us. I'm assuming it was Brian's wife, who was rude at the front desk by the way Brian responded. He said: "I suggest you find someone willing to work for free, good luck." ********** was performed, Brian. Not sure what we are paying for. What happened: We called to schedule an appointment to diagnose our toilet and shower leak so we could give the diagnosis to our home warranty company. I specifically stated that all I needed was a diagnosis. We were told the diagnosis would cost $80.The tech came out on March 22nd and said he WOULD have been able to diagnose the issue for the $80 if we had the toilet removed and had cut a hole in the ceiling before he arrived. They didnt inform us of that when we booked and it would now be close to $400. They also couldnt just take the toilet off, they had to fix it that day which doesnt work with our warranty. He left without doing anything. We called seeing if they could come out after we removed the toilet and cut the hole and they said it would be another $80, even though nothing was done the first time. $160 total isn't the problem, and we would have used them for the service after the home warranty approved it. We also would have paid 2 service fees if needed....if they had responded kindly when we called. The problem is the manager of the front desk accused us of scamming them and said she was tired of dealing with us. It had been 2 days since the tech came out and we hadn't ever talked to her, she had just heard we called in. This all could have been avoided if they would have just told us how much it was to get a diagnosis upfront and kept level headed when we asked what the next steps were. She could have pleasantly said no to the tech coming back out for the orginal fee, but she chose to be incredibly rude.