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            Business ProfileSouthern Oaks Inn

            Motels

            Contact Information

            3295 Shepherd of the Hills Expy

            Branson, MO 65616-8104

            Visit Website
            (417) 335-8108

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            We are a hospitality driven lodging facility with interior and exterior entrances. We have indoor pool and seasonal outdoor pool. Guest laundry. Full hot breakfast in season and limited hot breakfast in off season. In heart of Branson 

            Business Details

            Location of This Business
            3295 Shepherd of the Hills Expy, Branson, MO 65616-8104
            BBB File Opened:
            9/29/1994
            Years in Business:
            2
            Business Started:
            4/20/2022
            Business Started Locally:
            4/20/2022
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Southern Oaks Hotel
            • Branson Concept LLC /Concept Hotels
            • Neal & Faseler Inc
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/11/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I checked into my hotel at 2am Friday morning, and had the hotel booked for February 8th-11th. I woke up to a bunch of bites on my arm and one on my cheek. Upon further investigating what this was from, I looked under the bed sheet on the mattress and they have an infestation of bed bugs! We asked to speak to a manager and they said after 11am She will be there. Finally at 2pm nobody was there so I called Expedia and let them know. Expedia contacted them and The property would not give a refund except a 57$ credit to my account. The manager claimed they looked at the room and couldnt find any. I submitted pics of my bites and bed bugs on the bed and bathroom floor. Im so disgusted and disappointed and out of 170$ I spent on 3 nights! The property refused to issue a refund. I will NEVER stay here and do NOT recommend it to anybody! I sent pictures but they still claim none was found! The reviews of ****** ******* by ******* formerly Southern Oaks inn on ****** and many other review sites shows bedbugs as the biggest issue. I want my money back and I DO NOT want anyone else suffering with bite marks that I cant have others see due to my job! I now have pain and suffering and potential diseases I have to look out for with my bites! 6 bites in total!
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matie T

            12/29/2022

            Its nothing like described on web site room was dirty had no towels toilet was lose it was ***** when you set on it the pool ** dirty and handle railyat bottom was all ***** and staff reported when we ask about towels they said my know when we would be able to get Any ** thrrr was only 3 staff for the whole place to say ******** ask for a refund and was denied I found anyplace my granddaughters was so disappointed when they seen the pool area

            Southern Oaks Inn Response

            12/31/2022

            I appreciate your review. I believe I was sitting at table in Breakfast room when you came in and said no towels at pool. I called and one of my staff went down and took a picture and there was over 50 towels at the pool on the rack. And It was a busy holiday season and we are understaffed to say the least. we have been trying to fulfill other peoples vacations and holiday gatherings even as we are understaffed and not with our own families. When we have this many families onsite it does take a wear on pool we do refresh it 3X a day . I am truly sorry we did not meet your expectations we had probably ***** other reviews about pool 8 and above. You had paid a discounted price and your reservation was a non refundable prepaid so I do apologize we did offer to upgrade you. which you declined. We do hope you give us another chance to meet your expectations better

            Southern Oaks Inn Response

            01/02/2023

            I appreciate your review. I believe I was sitting at table in Breakfast room when you came in and said no towels at pool. I called and one of my staff went down and took a picture and there was over 50 towels at the pool on the rack. And It was a busy holiday season and we are understaffed to say the least. we have been trying to fulfill other peoples vacations and holiday gatherings even as we are understaffed and not with our own families. When we have this many families onsite it does take a wear on pool we do refresh it 3X a day . I am truly sorry we did not meet your expectations we had probably ***** other reviews about pool 8 and above. You had paid a discounted price and your reservation was a non refundable prepaid so I do apologize we did offer to upgrade you. which you declined. We do hope you give us another chance to meet your expectations better

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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