Customer ReviewsforTripster

Got on tripster thinking I would save money, but apparently I spent more. Had to buy three tickets in order to get two. When going into the show they asked me where's my third person, I said that I had to buy three tickets in order to order it online. They said you do not have to buy three tickets to get two. So the lady at the service desk got a hold of somebody and they told me I had to call tripster, it was out of their hands. I called tripster, they told me it was the dinner shows policy, I would have to get approval from the show. So when I called The Dinner Show, they told me it was tripsters policy that I should have just called their office and asked them. I will never be using a third party for tickets ever again.

Thanks for taking the time to share your booking experience with Tripster. We are sorry to hear about your review. By looking at your purchase, we are showing you did save over $40 versus buying directly for the show and attraction tickets you ordered online. For the show you have mentioned in this complaint at ******** and ***************** show, they offer family-style seating with individual tables that seat up to four people. They do have a requirement that you must select at least 3 seats to buy through Tripster. This information was provided during the booking process and does not allow you to continue through the check-out until the 3-person minimum is meet for this particular dinner show. The offers listed on our website are set by the venue and we unfortunately do not establish the booking rules required. On 7/29, you did reach out to our customer service team to inquire about a partial refund on one childs ticket for a 7/24 dinner and show date. We did reach out to the theater directly to express your complaint about the 3-person minimum requirement listed online and was advised by the box office manager they will not allow any partial refunds at this time. Unfortunately, we have already paid the venue in full for the number of tickets ordered and no adjustments can be made, as the cancellation policy has passed and the information regarding the minimum requirement was clearly visible during the check-out. Team Tripster

I tried ordering Titanic and ******** Aquarium in Pigeon Forge tickets online and when I checked out my card was declined. After the 4th or 5th time trying, I called but they could not tell me why and they did not offer to pay by phone. There are other ways to get tickets, stay away from this aggravation. It shouldn't take over an hour to try to order tickets.

We are sorry to hear you were having an issue with the check-out. It appears our merchant account was unable to accept the payment entered. We apologize that we are unable to collect the funds for the tickets. We always advise guests they can make a purchase on their direct site if you are unable to complete the purchase with Tripster, as we are a reseller. We are looking into implementing alternative payment options to offer our website during the check-out. Thank you for providing the feedback!

I wanted to take my kids to aquatica this morning so i bought single day tickets for Today and tripster took my money but didnt give me my etickets!!! i expect a refund by the time they give me my tickets it will be tomorrow and the tickets are for today only!!!! so here i am at work ready to get off and surprise my kids and i have no tickets to show but i do have my bank account showing it was taken out..

Thanks for taking the time to leave us some feedback. In reviewing your account, we are showing the order showed an error at the time of purchase, but no funds were collected. The transaction was voided the same date the attempt was made and no charge was ever collected from Tripster. Any amount you may have seen was only a pre-authorization, which falls off the same day. If you are looking to purchase park tickets, you can make a purchase attempt again. Please dont hesitate to reach out to our customer service team for any assistance.

Using this company to book a vacation package turned out to be a nightmare. They gave false information & were unwilling to help fix the problem. It was their mistake and made no attempt to help fix it. They were very rude & unhelpful when when we tried fixing the issue. We went back & forth on even taking this vacation for months due to the ****************** & we finally decided to just go for it, they booked wrong hotel, told us we could cancel up to a certain date which they later said they never told us which they most certainly did & were completely rude & defensive when we called to try to correct THEIR mistake. Tried spealing to a supervisor but was told they were too busy to take our call. Save yourself time, ****************** & either use another company or take the extra steps *************** separately. I do not recommend using this company.

We are sorry to hear about your review and apologize if we somehow missed the **** on our interactions with you. We have looked over your account and investigated the booking placed. The first order you placed online for a hotel lodging reservation with show tickets. You contacted us to inquire about a wheelchair accessible room, but we advised you the booking was only reserved for a standard queen room and an accessible room was not offered through our company for the location you selected. Our agent did reach out to the property to make a request and advised you the unit could only be booked through the property directly. We gave you the option to cancel and book with the hotel directly to accommodate your needs. The agent offered the only other lodging option available through Tripster for a disability access room at a different property in the *****/**************** area for the dates you are traveling. The new booking is confirmed per your request in a Queen ****** ********** Access for a July 8th arrival. The confirmation and tickets have been sent to your email address for reference, as the reservation is confirmed and active.What solution are you trying to accomplish for your confirmed booking? Please note the BBB is unable to assist you with your order. Our agents are available 7 days a week for assistance to answer questions. Please dont hesitate to reach out. Team Tripster

Tried to get a refund on 1 ticket I purchased that I didnt not use. And said I had to cancel a day before I even bought the tickets.

In reviewing your account, we are showing you acknowledged and agreed to the cancellation / change policy prior to purchase. The policy stated that once purchased, it cannot be cancelled for credit. Here is an example of information the guest had to be check in order to complete the purchase online. Purchase Date: 6/13/2024 I accept the cancellation terms listed below and have read and agree with the Cancellation / Change Policy.(click each item below to accept)X: Big Kahuna's ***************** Park: cannot be cancelled for credit 7 tickets for use on 6/13/2024.X: I also accept the full Purchasing Policy related to payment, cancellations, changes and refunds. Read All Unfortunately, when you reached out to us on 6/14 after you had already visited the park, we were unable to secure a partial refund on any of the tickets. If you have a ticket that was not scanned into the park, it is still active and valid for use for the 2024 season. Should you have any questions, please dont hesitate to reach out to us at **************.

My Employer uses Benefit Hub as an employee benefit to get discounted tickets. I just recently tried to purchase discounted tickets to ****** Land through them and of course they use another third party, Tripster. Most of my bad experiences were through Tripster. When trying to checkout with Tripster it would immediately decline my credit card. My billing information was correct, and I called my bank to ensure they were not blocking the transaction. My Bank confirmed that the cancelation of my payments was happening on Tipsters merchant end not theirs. I talked to Tripster and it came down to something on their merchants end and their security measures declining my cards. Tripster tried to do the purchase on another card I gave them, and it also declined right away. They had no resolution or workaround to their merchants security measures and no explanation to what security measures were being tripped prevent my card transactions. They directed me back to Benefit Hub and said that Benefit Hub would have to find me another third party if I wanted a discount on the ****** Land tickets because they locked my account because they put a lock on my username. I called Benfits Hub customer service, and they also would not help me because they said all the available ticket discounts are on their website and that the only discount available was through Tripster. I ended up having to pay full price for the ****** Tickets directly through ****** and what do know my credit card and all the same billing information worked.

In reviewing your account, it appears our merchant account was unable to accept the payment you have entered. We apologize that we are unable to collect the funds for the tickets. We always advise guests they can make a purchase on their direct site if you are unable to complete the purchase with Tripster, as we are a reseller. We are looking into implementing alternative payment options to offer our website during the check-out. Thank you for providing the feedback!

They are acting like a scam. they keep denying credit cards and then sell information to other parties. Be careful

Thank you for your comment. It appears we were not able to collect your payment entered through our merchant account. We apologize we couldn't service your reservation and certainly do not store or share any data. We have been in business since **** and are accredited with the BBB. You can see from our TrustPilot reviews we have many satisfied customers. If we are unable to collect your payment, you can always make a purchase on ************'s direct website, as we are a reseller. Thanks for your review and take care!

I purchased in this website using 2 credit card but of them got denied. The thing is my money already paid but there were no ticket or refund to my account

Hello. We are unable to locate an account based on the information you have provided. If you attempted to make a purchase and received a decline message, no charges have been collected from Tripster and no purchase has been made. Any amount you are seeing is most likely a pre-authorization, which has already been voided the same day and will drop off your account. If you need any assistance with making a purchase, please feel free to reach out to our customer service team at **************, as the BBB won't be able to assist you with a ticket purchase or be able to look into any pending charges that *** appear on your account. Thank you! Team Tripster

I spent an hour trying to purchase Orlando theme park tickets. I had to give up after their system claimed my credit card was declined. I called my credit card company who verified that there was no problem with my credit card. I checked my transaction history to find that the card was debited then immediately credited multiple times for the Tripster order. Upon calling Tripster customer service I was told that my card failed some kind of security check on their system. I explained that I saw the transactions going through but they could not help. They told me to try another card. I tried another card with the same result and called back. The second representative attempted to take my card over the phone and then another card which they said also resulted in an error. She said my only option was to purchase the tickets from the parks themselves.I purchased my tickets directly from ******* Universal, and Sea World with the same original card used at Tripster with no problem. I recommend others do the same.

We are a third party travel company and it appears our merchant account is unable to accept the payment you have entered. We apologize that we are unable to collect the funds for the tickets. You can certainly make a purchase on their direct site if you are unable to complete the purchase with Tripster, as we are a reseller. Thank you for providing the feedback!

Thank you for your reply! I am a retired IT Cyber Security professional. I understand security protocols and merchant services. I suspect the initial problem was due to my use of a virtual credit card provided by my credit card company. Although rare, I have seen another vendor that did not accept this type of card and I understand. For your information, after the initial credit decline, I used two different normal credit cards that should have worked. I believe there is an issue with your systems that completely locked my cart after the initial failure. Please follow up with your IT department to avoid frustrating future customers. If I am correct about the inability to use a virtual card, you should also add a note on your payment page indicating that limitation. I hope you can resolve your issues since I liked the idea of buying all my tickets together and receiving a discount. Sorry I could not complete my order.

I have a credit on my tripster account of a pretty large amount due to having to cancel a trip last minute in October. I was going to use my credit to plan a trip this year and now I can't even get to the website just an error page comes up.

Thank you for reaching out. We are sorry to hear you are having trouble accessing your Tripster account to use your travel credit. Just now, we have resent you a reset password to the email address on file. If you are still experiencing an issue with logging in at www.tripster.com, please feel free to reach out to our customer service team. We are available 7 days a week from 8am to 5pm central time at ************ or you can email us at ******************************************* Please dont hesitate to reach out to us directly, as the BBB site is unable to assist you with your Tripster login or help you with your travel planning.Team Tripster