ComplaintsforOzark Signs & Woodworks
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last summer my family and I ordered a sign and a blue epoxy river table. We were quoted $800 for the table. We paid for the sign in full and put over half of the money down on the table.We were told it take a while for the epoxy to dry so we would have to come back in approximately 3 months. When we went back the following day to pick up our sign we was told he had been too busy and didn't have a chance to finish it. We told him we would pick it up when he got done with the table. Fast-forward to now. Still no sign and still no table. If and when he will answer his phone or respond to texts I just get the runaround. He originally said his ***** was working the stand that day and ran off with our money then it was he had covid, then the city was making him move out of his building, then the city let him back in Last communication he said he built the table the wrong size and was going to have to start over. I have kept all the text messages for evidence. It has been almost a year now. I've tried giving him the benefit of the doubt. I either expect the things I paid for ir a full refund plus interest.Initial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were in Branson and we had purchased a sign from them before. We purchased a sign a week before Thanksgiving. We paid $66 in cash, and I have a receipt. They told us to come back the next day to pick it up which we did, but the sign wasn't quite dry yet they said. They said to come back in an hour. We came back an hour later and no one was there. They had a sign on the door that said "Out to Lunch." We called the owner and he said the guy that we purchased it from lived down in street in a motel. We went there and the guy looked out the window and told us to go away. We have been texting back and forth with the owner. He said to send him our address and he would send the sign, which I did. Since then he's been giving us the runaround. Now it's damaged and it has to be remade. The last time I heard from him via text was November 30th.Customer response
12/28/2021
Consumer called and said the product has been delivered.Initial Complaint
12/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid $280.00 for a custom 36" x 36" Cedar Wood Plaque in the beginning of October. I was to receive my Plaque in one week and never received it. I have called multiple times with no response. I either wish my agreed upon plaque or my money back. Thank you for your help, ****** ******* ************ ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.