ComplaintsforBranson's Nantucket

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am submitting this complaint because I have tried to relinquish my ownership with this company and the only option they said I have is to try and sell the timeshare on my own. I do not feel this to be fair considering my circumstances. I have not been able to use this ownership in the 5 years I have had it. I am trying to give the timeshare back because I was misled into purchasing it and it hasnt been what I agreed to pay for. They told me that this would be a great financial investment that would increase in value. I have been lied to and I do not wish to continue owning something I cant use. This timeshare is just a huge waste of money, not the promised investment I was told I would be getting. I asked for my concerns to be sent to a member of their management and I got a two sentence response from their ********************************** email stating: At this time the only option that would be available is to sell on your own. If you have further questions you can email or call us at **************. Not helpful at all.

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  07/25/2024

  My name is *****************************. I appreciate you taking the time to review my concerns and follow up with me. While I appreciate your response, I am not in need of an explanation of how to make the most of my ownership with you all. I am not interested in keeping this timeshare and need your help with relinquishing the ownership back to your company. This is not a misunderstanding or a breakdown of communication, as you suggest it to be. I was told by your representatives that this would be a great financial investment and that it would increase in value. If this is not the case, why are they allowed to say these things, and present the timeshare in that way? Should what they are saying to a potential buyer, not be the same information outlined in the agreements you have us sign? Why is what I was told, different from what was in the agreement?After being pressured into purchasing the timeshare, I signed the agreement with the impression that what was told to me was accurate and reflected as such in the agreement. It seems unfair to a consumer to be lied to, especially regarding financial matters.

  I have owned this timeshare for five years and have not been able to use it, and it is clear that I will not receive the financial benefits that I was promised. I had no way of knowing that within the 5 days you say I was allowed to cancel. So, how can we solve this? I dont want the timeshare. It is a burden to me and I was deceived into buying it. I would like your company to recognize that a mistake or intentional misrepresentation occurred when I purchased this, and correct it. Allow me to give this back to your company, and return my money.

  Thanks,

  *****************************

  Business response

  08/02/2024

  We responded to our customer's concerns in a letter on August 2, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We didn&#**;t come down here to get out of the contract. We weren&#**;t able to use it in different parts of the country. The rep wants us to go to a trust and pay additional money for this. Originally it was over $14,000 and to go to the trust was additional money. He said it would cost $89,000 to get out of the contract. We told him No. We were grandfathered from Lori&#**;s family&#**;s timeshare. There was a guarantee that it would not be a problem to get out of it. They told us the maintenance fees would never go up but they have another fee called Assessment Fee. **** kept the paperwork and the piece of paper they showed us was different from the original. The timeshare that was given to us was Wyndham. We would like at least half of our money back.

  Business response

  07/03/2024

  We responded to our customer's concerns in a letter on July 3, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In Dec. 2023, we went to a meeting for vacation rental. They swore was not a timeshare. They tricked us into believing that we could vacation anywhere in the world with the amount of points they sold us. Nothing they said has been true. They took our credit card to different office they said for identification. They brought it back out and said congratulations you were approved for cc for the down payment of $7,110 We did not authorize this checking our credit or applying for a cc.After the fact, when we went to see a different lady and go over all the papers, we found out that they had set up automatic payments on the cc that they took for "identification". We jsut want out of this nightmare. Please help us. A lady named ****** called me back after multiple calls from me and said they were letting us out if we would pay them $2500 or we could counter. We offered $1000 to be done since we had already paid so much. "Manager *******" called me and said they do not let people out until it is paid in full. She informed me that ****** was new and had no business calling and offering me any kind of offer. When I tried to tell her that ****** said the manager told her to call, she just interrupted and said we were not getting out of this. She was very rude and would not even talk to me about the problems we are having with this ***************** ***************************

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  07/15/2024

  Complaint: 21927055
  
  I am rejecting this response because:

  Dear Better Business Bureau,

  We are writing to formally reject Branson Nantucket's response regarding our complaint. We contacted the BBB to highlight the misleading offer initially provided by their representative and the subsequent lack of follow-through when we attempted to resolve the issue.

  Here is a summary of the events:

  After multiple attempts to contact Branson Nantucket, a representative named ****** finally called us back. She stated that the company would allow us to cancel our timeshare for a payment of $2500, or we could counteroffer.
  We made a counteroffer of $1000, given the substantial amount we had already paid.

  Shortly after, we received a call from "Manager *******," who rudely dismissed our counteroffer. She stated that they do not release any owners until the amount is paid in full. She invalidated ******'s offer, claiming ****** was new and should not have made such an offer.

  On July 2, 2024 (not July 12, 2024, as the timeshare indicated in response to you), we received an email from Branson Nantuckets ********** outlining the details of our contract and reiterating that cancellations could only occur within five days of signing the contract. However, this response failed to address the original offer made by their representative. It is unjust to penalize us for their internal miscommunication and failure to honor the terms presented by their employee.

  We have attached a copy of the response we received on July 2, 2024, for your review. It primarily focuses on contractual obligations rather than addressing the company's responsibility to honor the offer made by its representative.

  
  Sincerely,
  ***** and *************************
  
  
  
  
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 12/15/23 we purchased what we were told was NOT a timeshare, but rather an ownership into a points system within ********************** and Lifetime Destinations travel and resort company/organizations at the ****************************** location. We would be able to use these points for over 3500 destinations worldwide, be able to trade locations at different times, and also receive significant discounts for hotels in places that dd not have resorts available. The initial cost was approximately $15,000 with yearly fees and taxes paid every 3 years at the amount of $937 total.However, when we went back for our New Owner Orientation visit on 6/21/24, we were informed otherwise! We were hoping they would be able to show us how the points system works and how to navigate the web sites, ect., because the zip drive we received has not been user friendly or offered much information. Instead, they were rude and told us that we actually bought a surrendered timeshare and unit size of one bedroom (we were initially told 3 bedroom unit for 6 or 7 nights for our ****** points) and could only use it during January and February. They told us we could upgrade to the original proposal of what we thought we had already purchased, but it would cost another $25,000. They also told us there would be separate yearly assessment fees that we are responsible for that would increase significantly each year. This was never discussed at the initial time of purchase. I even overpaid an amount of $624.54 when we transferred the first balance to avoid the astronomical deferred interest fees. We are still battling to get that amount refunded. We want out of this trap before it costs us any more money. Paying well over $15,000 for something that we're not able to use is very disappointing. We were lied to and deceived by these companies, want them held accountable for cheating so many innocent people out of hard earned money.

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my profound dissatisfaction with my recent experience at ******* Nantucket. We received a promotional card in the mail offering a free four-night stay, alongside tickets to shows and food vouchers. Upon arrival, we were subjected to a high-pressure sales meeting that was supposed to last 45 minutes to an hour but extended to six hours, ultimately resulting in us owning a timeshare. Despite being promised stable maintenance fees payable every three years, these fees have increased significantly from $399 to $1,002. Additionally, we were coerced into upgrading our membership under the threat of being charged for the complimentary four-day stay, which we found misleading and unethical. We were misled into believing this timeshare would allow us quality time with our family, but as farmers, it's nearly impossible for us to plan vacations ahead. The property is always fully booked when we need it, making it unusable. Despite numerous calls, we have never received a copy of our deed, adding to our financial strain and disillusionment. We are also concerned about burdening our children and grandchildren with this financial liability. Therefore, I am seeking the immediate cancellation of our timeshare contract to alleviate this ongoing distress.

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 5/21/24 we went for a presentation as fulfillment of a vacation package we purchased. We were immediately taken to the back by *******************************, who explained that he was there to help us if we wanted to get out of our timeshare with Spinnaker in *******. During the conversation he told us that if we went through with this purchase, ********* would pay them for my timeshare and the money would be applied to the Nantucket purchase which they put on 2 Interval Mastercards at $13,349.00 each. **** said that it should only take about 30 days. I asked what would happen if ********* did not pay and he said that if that happened it would be because he did not do his job correctly and that they would take care of it. I made it clear that I did not want another bill and he explained that it would all be taken care of and it would be a zero balance once it was done. I just received a call from Timeshare Nation, to help me sell my timeshare in *******. I was confused, and the girl asked if that was not explained to me by ****. I said no, he said that they were filing with Spinnaker to have it purchased back and that they would not want to go through the legal hassle and it should not be an issue. I cannot afford almost $1000 a month on these two credit cards and had it not been for the fact that **** said I would probably only have to make 1 payment before it was settled, I would never have agreed to this arrangement. So the way I am seeing it now, they pressure you into buying, put it on a credit card with Interval, they have their money free and clear and we are totally on the hook for the whole $26,698.00. Why are these sales people allowed to use such deceptive practices, and then we have no way out? I know that I should not be so gullible as to believe them, but **** seemed genuine. He told us about his family and his son's passing, and that we would always be able to contact him personally as his name and number were on the contract. I JUST WANT OUT!

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  07/18/2024

  Complaint: 21877641
  
  I am rejecting this response because:
  
  The letter received did not resolve my specific issue.

  
  
  Sincerely,
  
  ***********************

  Customer response

  07/18/2024

  This is the letter that I received in response to my complaint.  I tried to attach it to my response but was unable to upload it at the time.

  Thank you.

  ***********************

  Customer response

  07/18/2024

  This is the letter that I received in response to my complaint.  I tried to attach it to my response but was unable to upload it at the time.

  Thank you.

  ***********************

  Business response

  07/26/2024

  We responded to our customer's concerns in a letter on July 26, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am filing a complaint against Branson Nantucket/Lifetime Destinations for misrepresentation and breach of contract regarding our timeshare purchased on 12/11/2018. The sales process involved promises of support from ***********************, which were unfulfilled as he was unavailable during the off-season. Additionally, the Advantage Program, meant for converting points to cash, proved inaccessible due to unreasonable point thresholds. Transitioning to Lifetime Destinations led to increased fees and false promises of benefits.During a visit in November 2023, we were misled about a voluntary release addendum and coerced into purchasing additional points under false pretenses. Promises of renting out our weeks for profit were deceptive, leading to financial strain.

  Business response

  07/01/2024

  We responded to our customer's concerns in a letter on July 1, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I wish to file a complaint against Branson&#**;s H3233353234313833**37H Village, ********. I owned a timeshare thru from 2013 through 2022. When I purchased the unit, I asked what would happen when I turned 80 plus and could no longer travel? They gave me a form, termination and mutual release agreement, Contract #IBN8867. I filled in that form on December 27, 2022, had it notarized and sent it to Branson H3233353234313833**37H.When they received my form, they wrote back that they would accept the release agreement if I would pay an extra two years dues, 2023 and 2024 of $998.00. I had previously paid all dues through 2022. I paid through Covid, and was current through 2022 when I cancelled the contract. I was a every other year dues contract, so I owed no dues for 2023 and by 2024 they had owned the unit for over a year and one half. Then they said the release I had signed and notarized was an old version and the new one contained the new dues through next two years when I no longer owed the property (unit). This is an obvious blackmail to get money from me to cancel the contract.Enclosed find my signed release, the quit claim that was filed with the Recorder of Deeds in ******, **. I paid for the filing. Also letters from Branson H3233353234313833**37H agreeing to the release.

  Business response

  06/18/2024

  We responded to our customer's concerns in a letter on June 11, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  06/19/2024

  Complaint: 21808035
  
  I am rejecting this response because: They refuse to acknowledge that the quit claim is valid. They also did not acknowledge that I was a bi yearly dues so no dues were due for 2023. They said I had to give them six months notice if I wanted to op out of Branson Nantuckett.  I gave them the notice on12/22/2022. The dues were not due again until 2024. It is all a ploy to get me to pay more money to cancel which they agreed to do if I paid dues which I do not owe. The quit claim is duly recorded according to ******* recorder's office. I previously sent copy of quit claim to you. I am checking with Attorney General to see if they can help too.
  
  
  
  Sincerely,
  
  ****** *******

  Customer response

  07/22/2024

  I connected with Branson Nantuckett and spoke with their person. I told her I was a every other year dues person so she could not charge me for two years in exchange for cancelling my contract and accepting the quit claim. She responded the quit claim was legally filed but they chose not to accept it. She also said the dues she is trying to blackmail me into paying were also their policy. She admitted there is no written policy in my contract about giving six months notice to option out of contract, or owing two years dues or refusing to accept the quit claim it was merely their policy. She did offer to let me pay only one years dues to option out, ******. I will file a claim with attorney's geneeral office as I feel this fraud is not good optics for the state of Missouri or Branson. Thank you for your try to help! 

  Business response

  08/05/2024

  I have attached a snip from one of the documents signed by Ms. ******* during her purchase, which clearly states that her POA Dues are due every odd year. Additionally, you will find a snip of our billing system, that states Ms. ******* was billed for her POA Dues on November 8, 2022 for her 2023 POA Dues.

  
  

  This was explained to Ms. ******* during our phone conversation.

  Furthermore, as a gesture of good faith, our office offered to accept 50% of the current amount due to close the account, which she declined.

  
  

  Our office has attempted to resolve the complaint filed by Ms. ******** Should she change her mind and wish to accept the offer to pay for 50% of the outstanding POA Dues and have her account closed, we are more than happy to recreate the documents needed, collect the required fee, and close her account.

  Be advised that the total amount due is subject to change as late fees are assessed on the account.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to express my deep frustration and anger regarding the timeshare contracts my mother, ******************* and I have with Bransons Nantucket. This situation has evolved into an absolute nightmare, and we demand immediate resolution.In 2016, my mother and I attended a presentation that was supposed to last just 1 hour, but it turned into an all-day ordeal, stretching on for 6-8 hours.. The relentless pressure from Bransons Nantuckets sales team coerced us into making decisions under duress. Our reasons for demanding contract cancellation are abundantly clear. What we believed to be an affordable investment in 2016 has become an unbearable financial burden, amplified by ever-increasing maintenance fees.The promises that our property wouldn't be listed on third-party websites were false,undermining the value of our ownership. We were paying significant fees, so that someone else could use it, paying much less than we did. Why would that be considered a benefit? We were told we'd receive profit-sharing during the first years of ownership, which never happened. To make matters worse, we discovered we didn't actually own anything, contrary to what we were led to believe. This was the final straw for us.We have been subjected to inconveniences such as pet policies, parking passes, and unfulfilled commitments like vouchers and discounted tickets. Nothing we were told about owning this timeshare was true, including that it wasnt a timeshare.

  Business response

  05/31/2024

  We responded to our customer's concerns in a letter on May 31, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Please see the attached document.

  Business response

  05/20/2024

  We responded to our customer's concerns in a letter on May 20, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩