Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and moved into a home in 2017, I was aware of the *** fees beforehand. I unfortunately was unaware of how/who to pay. Needless to say I haven't paid any dues since move in date. The fees are $50 per year. With this being said move in month was June of 2017. If I am supposed to pay $50 per year, total would be approx $400. Why on earth do I have a bill for almost $1000? I am more than willing to pay what is due but someone is absolutely out of their mind thinking I will pay double the amount for this "service".

  

  Business Response

  Date: 02/26/2025

  ***** ******** was put on our records 07/11/2017 as owner of **********************  The assessment is $50 per year as he stated.  A lien has been filed every year since, adding over $100 to the account per lien + 8% per annum interest in accordance with the Indenture of Trust that *** ********** deed says he is subject to. 
  
  Every year from  2017 to 2023, the following have been sent to ***** ******** at ************************************ from City & Village Tax Office:
  
  the original notice
  a second notice
  a letter stating a lien will be filed
  a letter stating the lien has been placed
  
  2017, 2018, 2019, 2020, 2021, 2022, 2023 = 7 years x 4 notices a year = 28 notices.  2024 has had 2 notices sent (no lien filed as of this letter).  We have received zero return mail from his account.  All of the correspondence was generated from the same data base.  
  
  City & Village Tax Office has been contracted by the ************************************ to perform these billing tasks on behalf of the Association.  We do not get paid for our service until an account is paid. It's not possible to resolve this dispute without involvement from the ****************** as this money is collected on their behalf. If *** ******** would like to discuss the issue, we would be happy to provide the contact information for his Association's Board.  To date this complaint was the first contact we've had from *** ********.

  **** S. ********-******

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOA was due before February and i sent a check in January for the first one. I kept getting bills from them and called as told them I sent the check. The girl that answer the phone told me she would make notes on my account and that i was not the only one as the mail is not delivery things on time. She told me to give it until middle of Febuary and I did. Apparently they did not received it, so I sent another check with tracking number for that one and gave them the first receipt for the first check that I received at the post office. I put on the letter that you can clearly see do not cash the second check of ****** and wait for the First check. I did call and they told me they will write it down in the notes on my account. Next, clearly someone did not do there job profession right because they cashed my second check, which they sent back my first check demanding more money for HOA. We should NOT have a HOA within this older subdivision. It has NO access to a pool, playground, gym, or any other features within the community. The lakes are not filled with fish or even cleaned half the times. The amount of money they ask is a ripoff and they never send us newsletters or anything upon where the money goes or receipts of amont of money they give people. This subdivion is a noncorporate of ****** and the highway department still takes over the subdivion with the neighborhood lights or roads. It is a shame they have this company ripping off many people. This subdivion should NOT have a HOA. I am not the only one in neighborhood that thinks this subdivion is a waste of time for a HOA. I just am not paying for there mistakes that they clearly know they made within there company, than the manager threatens you that you will go to collections or you will have to go to court to get your house or it be foreclosed. They need to stop there threats! I know how to pay my bills and mortage. They need to take ownership of there mistakes and clearly know how to run a business.

  

  Business Response

  Date: 07/28/2024

  We have repeatedly asked for a copy of the cancelled check that she's claiming we cashed.  She refuses and either won't or can't provide the copy of the cancelled check.  She has called us and berated us using foul language, threats and refuses to hear our response.  *** post office receipt attached to the complaint does not contain a tracking number, it only for the purchase of a stamp.  *** picture of the envelope or the check she sent doesn't prove any of she is claiming.  It doesn't even prove it was mailed.

  All we need is a copy of the cancelled check.  That's all. 

  This could have been resolved a long time ago if that had been provided.

  As for the other issues of not needing an HOA, she would need to address those issues with the ***** of ******** that manage the subdivision.  CIty & Village Tax Office has been contracted by the ******** of ****************** subdivision to handle the billing, collection, and bookkeeping services for the ****************** subdivision.  We are not much different than hiring a grass cutting service.  We are hired to perform services to the subdivision.  Deciding whether an HOA is need or not is well beyond the scope of our contract with the subdivision. *** ******** who are actually run and manage the subdivision can be reached at:
  

  ***************** - **********************
  ******************************* - **********************
  *************************** - *********************
  

  Again, All we need is a copy of the cancelled check.

  *****************************************, Co-Owner City & Village Tax Office

  Customer Answer

  Date: 07/29/2024

  Complaint: 22051686
  
  I have reviewed the business' response and am rejecting it because:
  I have attached the second check and again they returned my first check and reported a letter with it demanding the rest of the 54 dollars. In conclusion they should had waited for the first check to arrive and they refused to waited and went ahead to cash the second check which is cashed in my bank that is attached. They are lying and repeatedly told them to wait for first but they sent it back to me and cashed second that is attached as I sent multiple receipt and tracking receipts to them. They can not run this business. 
  
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 07/29/2024

  I have sent a copy of the check that was cashed and in memo it stated 2nd check. The first check again was NEVER CASHED DUE TO A LADY THAT SENT IT BACK WITH A LETTER DEMANDING THE REST OF THE MONEY! SHE SHOULD HAVE NEVER CASHED THE SECOND CHECK AND I CAN NOT HELP THE MAIL FOR BEING LATE, SO THEREFORE I CALLED AND ASKED THEM TO NOT CASH THAT SECOND CHECK. THEY SHOULD HAVE NOT SENT ME BACK THE FIRST CHECK AND THEY SHOULD HAD CASH THE FIRST CHECK NOT THE SECOND CHECK. THEY WHERE TRYING TO CHARGE ME LATE FEES AND CALLED MULTIPLE TIMES WITH THIS COMPANY AND THEY KEPT TELLING ME THEY DO NOT HAVE MY FIRST CHECK, SO THEY LIED! IF THEY DID NOT HAVE IT THAN IT SHOULD HAVE NOT BEEN SENT BACK TO ME IN MAIL DEMANDING ME REST OF MONEY WHILE THEY CASH THE SECOND CHECK! WORST COMPANY EVER AND I AM NOT GIVING THEM NO MONEY FOR THERE MISTAKES! THEY SHOULD HAD WAITED FOR FIRST CHECK AND NOT CASHED THE SECOND ONE THAT IS A COPY FROM MY BANK I SENT YOU ALL AT BBB. THANKS ***

  Customer Answer

  Date: 07/29/2024

  They clearly made the mistake of cashing my second check and sending back the first one, so they need to earn up to there mistakes and credit my account for this to be resolved. It is not hard to listen to a client and not cash the second check upon calling multiple times and everything should be documented clearly the correct way into the notes of files. They failed to do their job profession and it is sad we are in end of July as I am going through this. I tried to handle the situation multiple times myself professionally, but the employees are not doing their professional job either. It is not hard to listen to not cash a check or blame the mail people when it is clearly their mistake in the first place! The first check was sent again back to me and not cashed so I avoided it out and they cashed the second one without calling me or asking me which check to cash. That is why I sent a copy of the cleared second check.

  I want them to own up to their mistakes because it is there fault NOT MINE! CREDIT ME MY ACCOUNT and STOP S******* IT UP BECAUSE THIS IS NOT THE FIRST TIME!!!!! THIS COMPANY HAS THE WORST REVIEWS AND THE WORST PEOPLE WORKING THERE OTHERWISE THIS MISTAKE THAT SOMEONE DID CLEARLY WOULD NOT HAD HAPPEN! I WANT A APPOLOGIZE FOR THERE MISTAKE AND ALSO A CREDIT ON MY ACCOUNT! JUST LOOK AT ALL THE REVIEWS ON ****** WITHIN THE COMPANY ITSELF!

   

  ELIZABETH 

• Initial Complaint

  Date:07/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im selling my house and was informed I have to pay a Trustee Fee of $250. This fee is for apparently sending a letter to the title company to pro rate my HOA fee from the date I sell my home and credit me for the remainder of the year. The only problem is this fee is much more than the credit Im receiving. Im better off just not having a Trustee letter all together and just paying for the entire year. This company is nothing but a scam and has zero customer service. They have a 2.2 ****** rating for a reason and I dont appreciate getting taken advantage of

  

  Business Response

  Date: 10/04/2024

  We use an online service called Homewise.  Our charge of $125 is charged to the title company that orders the letter.  We have never charged a homeowner that fee directly.  We understands that gets charged to the homeowner, but there's nothing we can do about that.  If it doesn't get paid, we strike it off.  Never once have we charged a homeowner.

  The $250 fee is for a rush letter (closing within 5 days of the letter request.)  We suggest the homeowner go back to the title company and ask why the title work is not being done in a timely manner and request the $125 refund from them.

  Unfortunately, we had to go to the online system because we simply don't have the staffing to continue doing the letters we way we used to.  We review each letter that's produced and we 100% guarantee the information that is provided.

  In market research, other companies using the Homewise service are averaging $140 for a letter and $300 for a rush order.  The homeowner can always try to contact one of the Board Members and have them complete the documentation at no cost.  They have access to the owner financials on our system at no additional cost.

  Nick S. O'Connor-Larson

  Customer Answer

  Date: 10/05/2024

  Complaint: 22017547
  
  I have reviewed the business' response and am rejecting it because:
   
  Good afternoon, Our subdivision and my HOA fees pay’s City and Village to provide a service. It’s not my problem that you are under staffed and have to sub it out to another company. My trustees could have done it for free in 10 min. I was never contacted from city and village nor my title company until 2 days before closing. Again I literally paid $250 for a $112 credit. That’s the most ridiculous thing I’ve ever heard of. Maybe next time reach out to the homeowner before charging me $250 for something I could have easily handled. I’m tired of people pointing fingers trying to blame others like my title company. I’m tired of paying for people’s incompetence.  
  
  
  Sincerely,
  
  David Kaiser

  

  Business Response

  Date: 10/07/2024

  I'm not reading any response that requires action on our part.  The line that I found interesting is the title company didn't contact you until 2 days before.  That's why you paid double the rate.

  Thank you for your time,

  Nick S. O;Connor-Larson, City & Village Tax Office

  Customer Answer

  Date: 10/09/2024

  That’s fine, I’m friends with all the Trustees and they are pulling their account with you anyways after this year due to your incompetence and admitting your short staffed and can’t do your job correctly. Your 2 star Google review says it all!

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2023 My neighbor Mr. **** ********(spelling?) came up to me in my driveway and said that the gumballs on the circle drive were mine to clean up and that the subdivision crew shouldnt have to clean up my mess...I tried to explain to him that the gumballs that were there were already there and that i just swept them together. He proceeeded to tell that they were mine because he saw the straw mixed in my from my sewer repair project.. I said ok Bill..I will clean them up...He replied...Good..thats all you need to say. I cleaned up the whole circle drive..He watched.. He lives in front of the circle. Mr. ******** is the Trustee of Shadowoak Subdivision and also a prominent Realtor. As a Member of this community for 25 years..I am very embarrased and traumatized by this experience with Mr. ********. My son was standing off to the side and heard the altercation. He was visably shaken. My concern is that Mr. ******** has displayed this behavior to me because of my ethniticity. I have a digital recording of the incident. Please contact me for further discussion if needed.

  

  Business Response

  Date: 07/10/2023

  We have called twice as requested in the original complaint as the form of resolution desired and left messages, but we have not received a return call.  We have had major phone issues this and last week so it's possible the call did not go through.  We did not want be unresponsive to this complaint so I'm answering in this mannor.

  Unfortunately, we are just a contractor for the subdivision and there's nothing we can do to resolve this situation.  The Trustees of her subdivision don't answer to anybody but the residents of the subdivision.  There's no oversight or control by any other agency.  The only this we can suggest is that she contact the other tweo listed trustees and address the issue with them.    Their contact information is:

  ***** ******* ***** ********

  ******* ****** *** ********* ***** ********

  I honestly wish there was more we can do but there simply isn't.

  Sincerely,

  **** ** ***************

   

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 our Trustee had City and Village send each resident a bill for ******** installation on their easement. This does not give the resident the service that they are paying for, and the cost of $4994.00 per resident including me. I did not vote or elect for this service. I have been held hostage if I do not pay this charge, a lien will be put on my house, and penalties will be charged monthly. I have no Knowledge who, where, when, or what this bill has came from. So, I feel like this is a fraud and a scam. I have asked several times after receiving this bill if they can not show me proof of my vote then I want to be exempt from this bill or scam.

  

  Business Response

  Date: 03/14/2023

  City & Village Tax Office has been contracted by the ************ ******* ********** *********** to do the billing and collecting of the assessments for that association.  ****** **** has been a part of that association since at least 2002.  The ********* of the ************ ******* *** levied the assessment for the utility installation in 2022 and instructed us to bill it.  City & Village Tax Office in no way was a part of levying this assessment, deciding the amount nor notifying the homeowners of the vote that approved the assessment.  A mailing was prepared by the ********** and mailed  in January 2022 notifying the owners of the parameters of the billing.  We did not receive any return mail from ****** ****. 

  City & Village Tax Office had absolutely nothing to do with this assessment.  ****** ****'s complaint needs to be addressed to the ********* of the subdivision that levied the assessment.  That can be reached at:

   

  **** ***** ************

  ***** ******* ************

  ****** ********* ************

   

  But ****** **** has been made aware of all of this information and the ********* are aware that she paid under protest. City & Village Tax Office has absolutely no authority to make any adjustments to the bill or take any action at all to rectify this situation.  That authority lies solely on the ********* of ************ ******* subdivision who levied the assessment.

  I have attached the Minutes of Special Meeting for the Special Assessment to prove that it was the ********* and not City & Village Tax Office that levied the assessment.

  **** ** **************** *********