ComplaintsforCity & Village Tax Office

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  HOA was due before February and i sent a check in January for the first one. I kept getting bills from them and called as told them I sent the check. The girl that answer the phone told me she would make notes on my account and that i was not the only one as the mail is not delivery things on time. She told me to give it until middle of Febuary and I did. Apparently they did not received it, so I sent another check with tracking number for that one and gave them the first receipt for the first check that I received at the post office. I put on the letter that you can clearly see do not cash the second check of ****** and wait for the First check. I did call and they told me they will write it down in the notes on my account. Next, clearly someone did not do there job profession right because they cashed my second check, which they sent back my first check demanding more money for HOA. We should NOT have a HOA within this older subdivision. It has NO access to a pool, playground, gym, or any other features within the community. The lakes are not filled with fish or even cleaned half the times. The amount of money they ask is a ripoff and they never send us newsletters or anything upon where the money goes or receipts of amont of money they give people. This subdivion is a noncorporate of ****** and the highway department still takes over the subdivion with the neighborhood lights or roads. It is a shame they have this company ripping off many people. This subdivion should NOT have a HOA. I am not the only one in neighborhood that thinks this subdivion is a waste of time for a HOA. I just am not paying for there mistakes that they clearly know they made within there company, than the manager threatens you that you will go to collections or you will have to go to court to get your house or it be foreclosed. They need to stop there threats! I know how to pay my bills and mortage. They need to take ownership of there mistakes and clearly know how to run a business.

  

  Business response

  07/28/2024

  We have repeatedly asked for a copy of the cancelled check that she's claiming we cashed.  She refuses and either won't or can't provide the copy of the cancelled check.  She has called us and berated us using foul language, threats and refuses to hear our response.  *** post office receipt attached to the complaint does not contain a tracking number, it only for the purchase of a stamp.  *** picture of the envelope or the check she sent doesn't prove any of she is claiming.  It doesn't even prove it was mailed.

  All we need is a copy of the cancelled check.  That's all. 

  This could have been resolved a long time ago if that had been provided.

  As for the other issues of not needing an HOA, she would need to address those issues with the ***** of ******** that manage the subdivision.  CIty & Village Tax Office has been contracted by the ******** of ****************** subdivision to handle the billing, collection, and bookkeeping services for the ****************** subdivision.  We are not much different than hiring a grass cutting service.  We are hired to perform services to the subdivision.  Deciding whether an HOA is need or not is well beyond the scope of our contract with the subdivision. *** ******** who are actually run and manage the subdivision can be reached at:
  

  ***************** - **********************
  ******************************* - **********************
  *************************** - *********************
  

  Again, All we need is a copy of the cancelled check.

  *****************************************, Co-Owner City & Village Tax Office

  Customer response

  07/29/2024

  Complaint: 22051686
  
  I have reviewed the business' response and am rejecting it because:
  I have attached the second check and again they returned my first check and reported a letter with it demanding the rest of the 54 dollars. In conclusion they should had waited for the first check to arrive and they refused to waited and went ahead to cash the second check which is cashed in my bank that is attached. They are lying and repeatedly told them to wait for first but they sent it back to me and cashed second that is attached as I sent multiple receipt and tracking receipts to them. They can not run this business. 
  
  
  Sincerely,
  
  ***********************************

  Customer response

  07/29/2024

  I have sent a copy of the check that was cashed and in memo it stated 2nd check. The first check again was NEVER CASHED DUE TO A LADY THAT SENT IT BACK WITH A LETTER DEMANDING THE REST OF THE MONEY! SHE SHOULD HAVE NEVER CASHED THE SECOND CHECK AND I CAN NOT HELP THE MAIL FOR BEING LATE, SO THEREFORE I CALLED AND ASKED THEM TO NOT CASH THAT SECOND CHECK. THEY SHOULD HAVE NOT SENT ME BACK THE FIRST CHECK AND THEY SHOULD HAD CASH THE FIRST CHECK NOT THE SECOND CHECK. THEY WHERE TRYING TO CHARGE ME LATE FEES AND CALLED MULTIPLE TIMES WITH THIS COMPANY AND THEY KEPT TELLING ME THEY DO NOT HAVE MY FIRST CHECK, SO THEY LIED! IF THEY DID NOT HAVE IT THAN IT SHOULD HAVE NOT BEEN SENT BACK TO ME IN MAIL DEMANDING ME REST OF MONEY WHILE THEY CASH THE SECOND CHECK! WORST COMPANY EVER AND I AM NOT GIVING THEM NO MONEY FOR THERE MISTAKES! THEY SHOULD HAD WAITED FOR FIRST CHECK AND NOT CASHED THE SECOND ONE THAT IS A COPY FROM MY BANK I SENT YOU ALL AT BBB. THANKS ***

  Customer response

  07/29/2024

  They clearly made the mistake of cashing my second check and sending back the first one, so they need to earn up to there mistakes and credit my account for this to be resolved. It is not hard to listen to a client and not cash the second check upon calling multiple times and everything should be documented clearly the correct way into the notes of files. They failed to do their job profession and it is sad we are in end of July as I am going through this. I tried to handle the situation multiple times myself professionally, but the employees are not doing their professional job either. It is not hard to listen to not cash a check or blame the mail people when it is clearly their mistake in the first place! The first check was sent again back to me and not cashed so I avoided it out and they cashed the second one without calling me or asking me which check to cash. That is why I sent a copy of the cleared second check.

  I want them to own up to their mistakes because it is there fault NOT MINE! CREDIT ME MY ACCOUNT and STOP S******* IT UP BECAUSE THIS IS NOT THE FIRST TIME!!!!! THIS COMPANY HAS THE WORST REVIEWS AND THE WORST PEOPLE WORKING THERE OTHERWISE THIS MISTAKE THAT SOMEONE DID CLEARLY WOULD NOT HAD HAPPEN! I WANT A APPOLOGIZE FOR THERE MISTAKE AND ALSO A CREDIT ON MY ACCOUNT! JUST LOOK AT ALL THE REVIEWS ON ****** WITHIN THE COMPANY ITSELF!

   

  ELIZABETH 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On March 22, 2023 My neighbor Mr. **** ********(spelling?) came up to me in my driveway and said that the gumballs on the circle drive were mine to clean up and that the subdivision crew shouldnt have to clean up my mess...I tried to explain to him that the gumballs that were there were already there and that i just swept them together. He proceeeded to tell that they were mine because he saw the straw mixed in my from my sewer repair project.. I said ok Bill..I will clean them up...He replied...Good..thats all you need to say. I cleaned up the whole circle drive..He watched.. He lives in front of the circle. Mr. ******** is the Trustee of Shadowoak Subdivision and also a prominent Realtor. As a Member of this community for 25 years..I am very embarrased and traumatized by this experience with Mr. ********. My son was standing off to the side and heard the altercation. He was visably shaken. My concern is that Mr. ******** has displayed this behavior to me because of my ethniticity. I have a digital recording of the incident. Please contact me for further discussion if needed.

  

  Business response

  07/10/2023

  We have called twice as requested in the original complaint as the form of resolution desired and left messages, but we have not received a return call.  We have had major phone issues this and last week so it's possible the call did not go through.  We did not want be unresponsive to this complaint so I'm answering in this mannor.

  Unfortunately, we are just a contractor for the subdivision and there's nothing we can do to resolve this situation.  The Trustees of her subdivision don't answer to anybody but the residents of the subdivision.  There's no oversight or control by any other agency.  The only this we can suggest is that she contact the other tweo listed trustees and address the issue with them.    Their contact information is:

  ***** ******* ***** ********

  ******* ****** *** ********* ***** ********

  I honestly wish there was more we can do but there simply isn't.

  Sincerely,

  **** ** ***************

   

• Initial Complaint

  03/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In 2022 our Trustee had City and Village send each resident a bill for ******** installation on their easement. This does not give the resident the service that they are paying for, and the cost of $4994.00 per resident including me. I did not vote or elect for this service. I have been held hostage if I do not pay this charge, a lien will be put on my house, and penalties will be charged monthly. I have no Knowledge who, where, when, or what this bill has came from. So, I feel like this is a fraud and a scam. I have asked several times after receiving this bill if they can not show me proof of my vote then I want to be exempt from this bill or scam.

  

  Business response

  03/14/2023

  City & Village Tax Office has been contracted by the ************ ******* ********** *********** to do the billing and collecting of the assessments for that association.  ****** **** has been a part of that association since at least 2002.  The ********* of the ************ ******* *** levied the assessment for the utility installation in 2022 and instructed us to bill it.  City & Village Tax Office in no way was a part of levying this assessment, deciding the amount nor notifying the homeowners of the vote that approved the assessment.  A mailing was prepared by the ********** and mailed  in January 2022 notifying the owners of the parameters of the billing.  We did not receive any return mail from ****** ****. 

  City & Village Tax Office had absolutely nothing to do with this assessment.  ****** ****'s complaint needs to be addressed to the ********* of the subdivision that levied the assessment.  That can be reached at:

   

  **** ***** ************

  ***** ******* ************

  ****** ********* ************

   

  But ****** **** has been made aware of all of this information and the ********* are aware that she paid under protest. City & Village Tax Office has absolutely no authority to make any adjustments to the bill or take any action at all to rectify this situation.  That authority lies solely on the ********* of ************ ******* subdivision who levied the assessment.

  I have attached the Minutes of Special Meeting for the Special Assessment to prove that it was the ********* and not City & Village Tax Office that levied the assessment.

  **** ** **************** *********

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