Customer ReviewsforWaste Connections of Missouri

I used this service for about 6-8 years and they have overcharged me like crazy. I started out at 125 dollars a month and kept raising the prices over time. By time I was done with them they were wanting to charge 189, and then when I confronted them about it they knocked the charge amount down to 120. Despite that, they are still overcharging compared to multiple competitors in the area. If you have their services, be very cautious about the bill. Make sure you are checking often to see if they are raising prices on you.

0 Stars, really - This is the worst freakn company. Bad customer service, trash ethics & overall terrible vibes all around. I think villans might be running this place. If you have had a bad experience (s).you are not alone -

Waste Connection is the worst trash company I have ever used. They frequently do not pick up my trash for one stupid reason or another. For example, on more than one occasion they didnt pick up my trash because there was a car parked on the street near my driveway where my trash bins were, like I have any control over who parks on the street, and theyre just too lazy to get out of their truck and pick it up. And the other day, they didnt pick up my 2 bins of recycling because I was supposed to pay for 2 bins of recycling even though I already pay for the same 2 bins for trash! This company also will not pick up any trash unless its in the bin. I have NEVER had another trash company that doesnt pick up trash not in the bin! So I paid extra for the 2 bins I was already paying for. At this point, I was informed that they will pick up for free 2 items not in the bin one time a month but I have to call them first to let them know what these items are. I then told them that these 2 items will be 2 chairs, and the night before ( I always put out the trash the night before) I put the 2 chairs and the recycling out, and GUESS WHAT! They didnt pick up any of them. And when I called, the person told me that the drivers didnt see my recycling and 2 chairs, which is a bold face lie! I swear, if this wasnt a monopoly, I would use another service.

I would leave 0 stars if possible. The ****** location is absolutely horrible. I have never experienced such rude and hostile management and support personnel. **************** should be left to those who try to problem solve and do what is in the best interest of their customer. Instead the ****** location is hostile, argumentative, and oppositional. They just want to be right, regardless. We have experienced multiple missed pick **** rude driver interactions, trash cans being left in front of the driveway ( verified through ring camera), and what I can only describe as seemingly intentional hostilities from management. They want to bark orders at you and have no interest in an intellectual conversation. I hope the city of ****** rips up the contract. Our citizens deserve better.

This is a very terrible company with rude customer service. Should not be getting contracts.Rude drivers and rude customer service personnel as well.

I've been with this company for several years now. They raised their rates in sept by $10, then get my bill for dec. and it's been raised another $13. It's now $135 every 3 months. It's been raised several times throughout the year. Gas has gone down so why is it being raised on each billing cycle and not informing us?

received a note on the trash can stating that the lid has to be completely closed for them to collect the trash??? miss pickups and will not take anything that is not in the can. Have had this service for 8 years now and all of a sudden, they can't show up and take the trash. After calling was told they will pick up next week???? Talking to the city for a better solution. Good thing their is another local company.

So bad!!! The company says that they have radio dispatched collection equipment, but when you call them, they say they cant call a driver and have no way to reach them. Hmmmm. You cant reach them when you need them. You get an answering AI who ends up telling you that no one is available and that the office is closed at 3:50, when they close at 5. I called for an hour and 15 minutes but never got to talk to anyone. That happened on a Friday, so I had to wait until Monday. They have missed picking up our trash at our Wedding Venue several times. This week being one of them and the dumpster is overflowing, making it an eyesore for guests:(

While waiting for my trash cans for three weeks of no service... Finally seeing a can laying at the ****************, I go to get it and it was broken and had trash in it. I reported it and they said they would come get it (never happened)? They then picked up for a couple weeks only to suspend my service for a couple more weeks over a $13 bill that I was unaware of until I called to find out why they hadn't picked up. I was going to file a complaint with the BBB but decided to pay and let it ride instead of going through all the hassle. Service was ok so I paid for another 3 months. After the trash had not been picked up a couple of times in that period, I stop putting my trash out and didn't pay the bill because I didn't want the service anymore. As with many things they didn't tell me about I never " called to cancel ". So after not receiving service for half the first billing cycle, and not paying to continue the service I am threatened with collections and defamation to my credit for not paying for something I never wanted or received...? I must now waste my time to file a complaint (as usual) for something that should have been resolved with some simple understanding by the company. Instead, I have to get a middleman over ***************! Beware of the reviews and ratings of the noncustomer service of this company. Only gave a star because it forced me to!

I do not understand why I pay extra money to have my yard waste picked up and it does not get picked up. Frustrating to say the least.