ComplaintsforAll Star Dodge Chrysler Jeep Ram

• Initial Complaint

  03/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a car from this dealership in 2015 and I have continued to receive solicitations in the mail ever since then. Most of them are offers stating they want my vehicle for a trade in. I have tried unsuccessfully dozens of times to get them to stop sending the mailers. I have spoken with multiple managers and customer service reps and no one seemingly knows how to make it stop. I even paid them a visit in person to speak with someone and no one knew how to help me. Recently I have been texting with one of the managers and he has repeatedly said he will look into it but in the end he too has failed to help me. This is harassment and I want it to stop.

  Business response

  03/07/2022

   

  All Star Dodge Chrysler Jeep Ram sincerely apologizes for any annoyance to Mr. ******. We have spoken to Mr. ****** on several occasions regarding this issue. We have made all corrections in our internal system to avoid these solicitations. Unfortunately when doing retail business with a company, there are third party vendors that may attempt to solicit a consumer without our control. Again, we have removed Mr. ******'s information on everything that we can control on our end. 

   

  **** *****

  General Manager

  All Star Dodge Chrysler Jeep Ram

  Customer response

  03/08/2022

  Complaint: ********
  
  
  I am rejecting this response because: the company has obviously not done all possible due diligence in determining where the solicitations are coming from on behalf of their business. Someone within their organization surely must know the origin of these solicitations. How can a third party be responsible for solicitations on their behalf yet they have no comprehension of who it is that handles these marketing concerns? I will not be satisfied until I stop receiving them.
  
  
  
  Sincerely,
  
  
  **** ******

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered two brake caliper rebuild kits Feb 24th. Upon check out I selected “overnight” shipping (the other shipping options are “express” and “standard”) I was charged $65.02 for overnight shipping and it says I selected overnight shipping on my receipt. 4 days later, Feb 28th, I still have not received the parts I ordered. Upon checking tracking information, I discovered my parts were not sent out “overnight” but “express 2/3 day” via USPS. I contacted the company to find out why, after selecting and being charged for overnight shipping, I did not receive this service. After trying to get ahold of someone for an hour, I was told that I am mistaken and did not select overnight, I communicated that this was wrong and offered to provide my receipt, I was then called a liar and lied to several times regarding how this situation came about, I simply asked for a refund of the money I spend on overnight shipping because I did not receive that service after paying for and requesting it and offering to prove it via receipts and usps package information. I was treated very rudely and asked for a copy of the shipping invoice, that shows how much was spent on shipping and what shipping method was selected, this was denied to me, and I was hung up on. Now my calls will not be answered or returned. Basically, money was stolen from me, I paid for a service that I did not receive, then told I was lying about it despite the fact that my receipts and usps prove I selected and paid for overnight shipping and did not get that service. I am not out $65.02 for shipping which I would like refunded at a minimum and still do not have the parts I ordered. I cannot get ahold of anybody at this point either.

  Business response

  03/01/2022

  Tell us why here...Customer ordered this part 2/24/2022 at 3:38pm. Next day orders placed at this time are shipped out the next day. The item was packaged and sent toUSPS at 1:19 pm on 2/25/2022. USPS picked up the package at 3:30 that day from our facility in STL. This was a friday afternoon during a snowstorm in the midwest and eastern states and thus USPS delayed the package from being delivered Saturday 2/26/2022 and was delivered the following tuesday 3/1/2022. Customer was refunded $20.00 dollars of the $65.02 paid for shipping. We shipped the package promptly according to our policies that were agreed to by the customer at time of check out and as we were not in control of the way USPS handled the package,  we refunded part of the shipping cost as a goodwill gesture. This customer continued to call and harass multiple staff members throughout the day on 2/28 to the point that we were unable to take further calls. 

  Customer response

  03/01/2022

  Better Business Bureau:
  Complaint: ********
  
  I am rejecting this response because:
  It is impossible that multiple staff members were harassed, because my call was only answered one time, and I only spoke to one person, who hung up on me after I asked for a copy of the shipping invoice. I then tried to call back and my call was repeated ignored. The issue that I called about has nothing to do with the shipping company, or their handling of the package, or the date it arrived. The package was not delayed at all. The problem is that I selected “overnight shipping” and paid for such, and my item was not shipped out via “overnight shipping” like I paid for and selected upon checkout. The item was shipped 2 day express, which is different, and cheaper than overnight shipping that I requested and paid for. My receipt proves this, and upon inquiring about this discrepancy, I was called a liar, told it was my fault for selecting usps over fedex, even though the option to select a specific carrier is not even available on the website, I was also told 2 day express and overnight are the same thing, which, according to usps, are not the same. The reason why my item was not shipped how I requested and paid for was never answered and a copy of the shipping invoice was never given to me. A refund of a third of the shipping cost was given to me after my inquiry about the shipping discrepancy. I accept my $20 partial refund and will never do business with this company again. I do not accept lies being made up about me, or appreciate being lied to, victimized and mistreated for originally wanting to know why I did not receive the overnight shipping service I selected and paid for. I am traumatized by how I was treated by this company, they have now lied to me and about me, and again failed to address my complaint. 
  
  
  Sincerely,
  
  

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought the car in May of last year and it had to have a Cadillac converter and O2 sensors we placed within 30 days of purchasing the car because it did not pass emissions before they sold it to me. They did fix the catalytic converter and O2 sensor now 7 months later they're saying the other Cadillac converter and O2 sensors need to be replaced again. I have not had this car for a year and this is the third time it's back at the shop. Not to mention when it was there two months ago to have the thermostat replaced their technician Rex my bumper and hit a wall backing my car out. Again they paid to have that part fixed but this is not okay. This is the third major thing in under a year to happen that needs to be fixed on this car and this is basically a lemon and I just want a refund they can keep the car and I want my money back

  Business response

  01/19/2022

  The concern currently with the vehicle is in no way related to the repair performed on May 24, 2021. The repair was related to the left side converter and the current condition is related to the right side converter. The prior repair was made almost 8 months and 4,500 miles ago.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a part for my Jeep ****** ******* The wrong part was mailed. After 3 days of attempting to reach customer service, they asked for the part to be shipped back and they’d refund my money. The part was received on 12/20. Since that date, I have been unable to connect with anyone in customer service, online chat or emails. No refund and no part!

  Business response

  12/31/2021

  The part was received and the correct part was shipped out with the following *** * ******** ******* ************

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ***** ***** my complaint is on 10 15 21 I purchased a part item from the company today is 10:29 I have not received my part I have not received my tracking information I have not received return phone calls from messages that I left I have not received anything but a negative in my bank account no one's answering their phone during business hours I was told I was going to get a call back 2 days ago never received a call back

  Business response

  11/01/2021

  We ordered the part on Oct. 13, 2021 and we emailed the customer to notify them that the parts is currently not available. We offered to cancel the order and refund the money paid and the customer declined and wanted to wait for the part to come in. He was also called on 10/29/2021 a 4pm and he still indicated he wanted to keep the part on order.

  Customer response

  11/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the car on August 12, 2021. I bought a pre-owned car, I was shown the car fax and there were no accidents reported. When I picked up the car, we noticed that the passenger door was not closing properly and when I looked the inside of the door (frame) is smashed and buckled, also the front hood is slightly ajar. It took almost 2 weeks for anyone to return my calls. I paid $12,500. for this car, knowing I bought a used car, I do expect it not to be perfect, however with the amount of damage to this car I am afraid the frame might be damaged. I have asked them to bring it in and have them look at the frame and they were not happy but have agreed to look at it. I still think that with the amount of damage we should not have been charged so much for a car this damaged. I waited almost 2 weeks for anyone to reply to my request, so now I am over the one month time period. I like the car, I just want to be sure it is ok.

  Business response

  09/16/2021

  To whom it may concern,

   

  At All Star Dodge Chrysler Jeep Ram, we do our due diligence to inspect and provide our customers with safe and reliable vehicles. We do a multi point inspection, and all required state inspections, prior to retail delivery. We are very transparent and disclose any reported mechanical or body damages. We use outside sources, such as "Carfax" or "AutoCheck" that may disclose known reported mechanical and/or body damages. We provided Ms. ******* an "AutoCheck" history report with NO accidents reported. It is also the consumer's responsibility and prerogative to have their own independent mechanic or body shop inspect the vehicle prior to purchase. It is not reasonable or possible for us to know the exact mechanical or body history of a vehicle, unless these issues were reported. Even if a vehicle had prior mechanical or body damage, doesn't necessarily mean the vehicle is unsafe. As of today 9/16/21, this is the first contact I've had regarding the issue. We will not make any monetary refund, but I would welcome a call from Ms. ******* to discuss options to have her vehicle looked at. I can be reached at 314-291-2050 or emailed at *************************.

  Thank you,

   

  **** *****

  General Manager

• Initial Complaint

  09/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 4, 2021, I placed an online order through Moparfactoryparts.com. I ordered a clock spring for my 2016 Ram 2500 Laramie and made sure to cross check that this part would fit my truck. When I received the part, I had it installed and I was made aware that there was no connector to maintain the heated steering wheel function. I went back on to Moparfactoryparts.com and let the online chat agent know that I did not receive the correct part. They took down my information and said someone would be in touch. I waited a week and did not hear anything so I headed back to the website and called their number during business hours and got their voicemail. In the weeks following, I received no response from the company. No one returned my calls or my emails. I left multiple messages, emails, and online chats and still have not had my issue resolved. It has been over two months, today is September 5, 2021, and I still do not have any resolution.

  Business response

  09/07/2021

  We responded via e-mail on July 15, 2021 about the order. The customer ordered the part without the VIN # to verify the part application. Per our written online process, electrical parts and parts already installed are not returnable. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩