Reviews

Review Details

• Review fromAlexander H

  Date: 10/29/2024

  1 star
  On October ******* I went to All Star Dodge Jeep Chrysler in good faith with full capacity to contract and I refused admission of legal tender of payment Bills of Exchange and I was told that I cannot use tender of payment, durable power of attorney, and endorsement as a pre payment to finance the automobile of my liking I was told that I have to use currency a down payment and credit score to determine my eligibility which is a violation of House Joint Resolution 192 of 1933 public law *****, Equal opportunity Act of 1972, and my basic consumer rights enacted by **** F. ******* in 1962 the right to be safe, to be informed, to choose, and be heard I was treated as a minor & very rudely by the finance managers and even threatened to kick me out for no apparent reason as I was asked did I learn my capacity to contract on Tik Tok they were very unprofessional wouldnt let me speak and talked over me the entire time

• Review fromCatina B

  Date: 09/11/2024

  1 star
  My car had all necessary lights on explaining the issues when I arrived. I was charged 199 for car to be placed on diagnostics ************** needed 3 additional hours to diagnosed at the rate of 200 per hour. Needless to say, they never fixed my ******** amount owed was ******. My check engine light is still on. They never told me how much they charge per hour during any conversation. They claimed the next morning the technician hadnt started, until after I requested the cost. Thats when I found out my car cost ******, & nothing was fixed.

• Review fromRosa V

  Date: 07/31/2024

  5 stars

  Rosa V

  Date: 07/31/2024

  Hello, my name is **** - last week I purchased a Dodge Durango Hemi, I am very pleased with the vehicle and the EXCELLENT service I have received from the staff by making me feel very comfortable and welcomed. ***** is my sales person and he stayed within my budget! Even though I was very frustrated from going to 2 different dealerships before coming to ALL STAR ***** saved my day!! (I should have known better because this is my 2nd purchase from All ************** learned I will not go any other place but All Star and ***** will always be my sales person. When I was going through financing, I had a totally awesome experience because they worked with me to try to help me get the best deal. Thank you All Star for making it happen!

  All Star Dodge Chrysler Jeep Ram

  Date: 08/01/2024

  ****,Thank you for your kind words. It is no surprise to me that you had another amazing experience with *****. ***** provides an experience that is truly unmatched. Please let us know if there is anything else that we can do for you!

• Review fromDewayne G

  Date: 07/15/2024

  1 star
  Had my vehicle towed to this location on June 18,2024 after talking to my warranty provider My 2018 jeep rubicon which I just purchased a week prior from another company was having issues with power steering and losing power I booked a appointment to look at it over the phone with the service advisor and was booked on June 20th 2024 didnt hear from the service advisor until June 25 explaining they test drove it couldnt replicate the issue just yet. Then I get a call from the service advisor July 1st that the mechanic did replicate the issue power steering went out on him and after checking wiring amongst other things couldnt find the issue and that I could come get it or authorize more time to look at it more at a cost of around 450. I called my warranty provider which authorized them to continue looking at it that same day . I call on July 8 for an update and was told by the service advisor that the Jeep was waiting on a test drive and basically will call you when we get to it . Today is July 15 I still havent heard anything with anyone connected to the service department I also sent the service manager a email still and still no response . Basically my vehicle has been sitting there over 20 days while only been looked at for a couple of hours is unacceptable and lack of communication on there part is concerning . I have been extremely patient but it seems like this is a occurring thing with this dealership servicing department as a whole.

• Review fromJay S

  Date: 04/22/2024

  1 star

  Jay S

  Date: 04/22/2024

  Im taking them to court scam artist I swear the dont like blacks messed my car up twice they aint heard the last from me

  All Star Dodge Chrysler Jeep Ram

  Date: 04/23/2024

  **************,

  I am very sorry to learn of your experience. We pride ourselves in having an amazing service department that is dedicated to helping its community, unfortunately we were not able to meet your expectations this time around. Please reach out to me directly for help with this matter or any thing else pertaining to All Star Dodge Chrysler Jeep Ram.

  Thank you,

  *******************

  General Manager

  ******************************

• Review fromKensor H

  Date: 04/18/2024

  1 star
  My name is *********************. Im reaching out to you about my ram rebel eco diesel. My family and I were on our way home from ******** back to ********** in November 2023. When we reached ********, ** the fuel pump had a catastrophic failure and stranded my family on the highway. We had it towed to all star dodge in ******** ***** and were given a month or two ETA. That was back in November. It is now April and the truck has still not been completed. We were waiting on one egr gasket for them to have all the parts to start the repair. I located the part here in ***** and drove 3 hours to get it and shipped it to them. That was the beginning of march (march 7th). They told me the truck would be done at the beginning of April. After todays phone call with ****** the service representative at all star dodge. The mechanic that tore the truck apart has been sick all week and ****** doesnt want anyone else to work on it until the sick guy is back. Thats ****** a veteran and helicopter mechanic I have to complete jobs everyday that the prior shift has taken apart. ******* excuses are really started to get to me. Ive been patient to this point and now Im fed up. Weve been paying a ridiculous amount of money for the payment of a truck we havent seen since last year. I start school in two weeks and we currently have one vehicle. Im going to be walking my grown a** to school everyday while paying a ridiculous truck payment. I want this problem resolved and for someone to put a boot in this ****** guys a**. I would never treat a customer the way they have treated me and my family. Can you please help us out in anyway? We need a loaner vehicle until our truck gets back. We both start school next week and currently have 1 vehicle. With school beginning I will have to start calling out of work due to conflicting schedules and Im not ok with losing money. Ive opened a lawsuit against Chrysler and Ram Trucks. Very respectfully 2021 ram rebel 1500 eco diesel.

• Review fromSeth M

  Date: 04/16/2024

  1 star
  This review is for Mopar Factory Parts. Ordered a wiring harness for $562.**. What's crazy to me is the part was a definite fit for my vehicle before ordering, however, they have an added $2.99 optional charge for checking part against VIN..... that's a first. I skipped the $2.99 charge and elected the "free" VIN check.To my dismay I receive an email the next day from , stating it wasn't a fit for my vehicle. The actual part fitting my vehicle was $1337.**, an $815.** difference and would I like to update my order?Yes, I absolutely would after that. I emailed back immediately and requested to cancel the order and for them to send a confirmation email it had been canceled. Six days later.....by this point I have exhausted every option I could find. They had ignored all emails. Online chat was an option, but also hadn't worked out... after a representative was supposed to be "two" minutes and it had been over "fifteen" minutes without any response. No phone or address listed. I was able to find out through my credit card as they had a pending charge on account, that they were associated with All Star Dodge Chrysler Jeep Ram near **************, **, along with a phone number. I called and spoke to parts counter, which can supposedly do nothing other than let them know to call. Within a few minutes I had an email from them that the order had been canceled. C- rating and unfortunately it's probably worse if more knew about this and could link them up. Steer clear..... there's much more reputable and honest places to do business with

• Review fromStephany L

  Date: 02/21/2024

  1 star
  Extra, Extra . Read all about itBuying a car is like buying a house it should be the most exciting time as it is a huge investment. This dealership completely ruined my daughters first buying experience. Im writing this because as a mother I taught my daughter to build her credit for success to achieve her buying goals. This dealership set zero standards and tried to rip my daughter off. Prior going to the dealership she got pre approved and all we needed was a purchase order. As soon as we went into the dealership they tried scamming and pressuring her into financing through them instead. The salesman was very unknowledgeable and took us straight to the finance department against our wishes of not financing. When she gave into financing they ran her credit multiple times. They continued to play games and questioned our bank rate instead of just giving us an honest answer. From all the pressure we left. After going home and discussing it my daughter really loved the car so she went back alone. Once she went alone they raised the price by $1000. This should be illegal. Did they think because she was young and alone they could take advantage of her and she wouldnt notice the price difference? No one elses daughter should be taken advantage of. I called the dealership when I learned of the price gauge and talked to ***** who was very unprofessional, raised his voice and hung up the phone. I personally drove to to the dealership because in the years past I bought a car for my other child here and had a pleasant experience. I was hoping I could speak with someone who actually cared and match the in writing price my daughter originally had to write a happy review. Unfortunately, the general manager **** came with the same unprofessional attitude and told us to take it or leave it. The management here in past years was great but clearly it has gone downhill. We just wanted them to do the write thing and honour their word.

• Review fromDestiny B

  Date: 11/15/2023

  1 star

  Destiny B

  Date: 11/15/2023

  WORST EXPERIENCE EVER! Auto world sent my 2019 jeep compass to this dealership because they assumed there was a recall after diagnosing. Upon arrival on November 8th, service advisor ***** assured me that the diagnostic cost would be 235, which i accepted. I get a call a week later telling me its my battery and my cost would be 560. Not even 3 hours later, i receive a call stating that even with the new battery, my truck was still doing the same thing and they have to diagnose it further; which happened to be an ADDITIONAL 429 and i find to be very predatory. After further diagnostic, they claim that it is now a battery relay, which now boosts my total to around $1200. When we asked ***** to relocate the old battery simply because we wanted to test it, this imbecile disappears for 10 mins, comes back with a RANDOM battery as she smirks and shrugs her shoulders stating i grabbed a random battery, it may be yours it may not. Like are you freaking kidding me right now??? I thought i was on an episode of punkd. The office is terrible, absolutely terrible at communication. I have to call and leave voicemails nonstop to get an update on services yall are charging me $1200 for? Yesterday i told them to go ahead and install the fuse.. just for me to have to call back today and find out itll be ANOTHER week before i get my jeep back. I will also me filing a complaint with the attorney generals office! Ill be lucky to get my truck back before the new year! If i could give negative stars i would. DO NOT GO HERE!!!!

  All Star Dodge Chrysler Jeep Ram

  Date: 11/17/2023

  Sorry you had a bad experience. I understand your vehicle was worked on by another shop prior to coming to us. We did not find any recalls open for your vehicle. With your approval we diagnosed the vehicle and found the batteries needing replaced. It is not possible to proceed without good batteries in the vehicle. You approved the battery replacement and we found a relay that needed to be replaced. We offered to install the relay at no charge if you purchased the part. We are using all of our resources to procure the relay and will complete the work as soon as possible.

• Review fromColleen K

  Date: 11/02/2023

  1 star

  Colleen K

  Date: 11/02/2023

  2020 jeep towed in 10/29/23, would not start. No contact that Monday from service advisor.. 10/31 they called and stated both batteries failed and $1000. For both batteries??. I had it towed to dealer because its still under warranty, to find out the battery from factory was only a 3 year battery and not covered under warranty went to pick up auto and after asking questions, they replaced with 2 year batteries. For that price is totally unexceptable and taking advantage of customers.

  All Star Dodge Chrysler Jeep Ram

  Date: 11/06/2023

  The warranty is from the manufacturer and not the Dealership. Your Service Advisor went over the cost to diagnose and replace the batteries prior to the replacement. We completely diagnosed the charging system to verify there were no draws included in the charge. The total charge was discounted to attempt to satisfy the customer.