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Business Profile

Electric Companies

Cuivere River Electric

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ask my electric company to shut off my electric when I needed work done with my electric and they refused to do so and told me due to it being cold out they can not shut off electric, then a month later they shut my electric off due to me being a little late on the bill and I lost my job as well so I've been a little behind on all my bills. They did not send a notice for a disconnect or anything which they was supposed to do. Now I am trying to get help with getting my electric back on. I just need them to reconnect because I do have a 6 year old and she need power.

    Business Response

    Date: 01/27/2023

    Tell us why here...January 27, 2023

    ******** * **** *** **** *** ********* ** ***** *** *** **** ********* **** ****** **********

    Dear Ms. ****:

    I am in receipt of the complaint filed by you with the Better Business Bureau.  Please allow me to address some of the comments in your complaint.

    On January 5, 2023, your power was interrupted for non-payment of $377.00.  A notice of disconnection was printed on your December statement.  This notice stated the full amount of $377.00 needed to be paid in full by 1/3/2023.  The balance of $377 was for your bill of $122 due on 11/30/2022 and $255 due on 12/29/2022.  An IVR call was made and answered on 1/3/2023 at 9:02 am to the number on file of *************

    Prior to the disconnection your account was on AutoPay by credit card.  The transaction for the November and December balances declined.  Each time an IVR call was made informing you of the failed transactions and finally a letter was mailed on December 30, 2022. 

    On January 3, 2023, **** **** called about the IVR call and an explanation was given to him regarding the declined payments in November and December.  He was informed the $377 was the total past due balance but if he could pay $122 on 1/3 the remaining balance of $255 could be extended to 1/11/2023 to avoid the disconnect.  He stated he understood and would pay the $122 that evening and should be able to pay the remaining by 1/11/2023.

    On January 5, 2023, your power was disconnected for nonpayment at 9:42 am, later that afternoon your services were reconnected at 4:16 pm. Your payment, however, was not received until January 9, 2023, when a pledge was received on your behalf.




Cuivere River Electric is NOT a BBB Accredited Business.

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