Business ProfileforHulett Chevrolet Buick GMC Inc.

On 08/03/2023 my 2020 GMC Sierra 1500 truck would turn over but not fire and the dash was glitching shutting on/off. After numerous attempts, we got it to start and drove it from El Dorado Springs. Mo to Osceola, Mo & then on to Greenview, Mo. At this point, while coming to a stop, the auto shut off kicked on and the truck malfunctioned again. After numerous attempts to start the truck we decided it needed to be serviced. On 08/03 we arranged a wrecking service to drop it at the Hulett Chevy Dealership. The service dept informed me they'd inspect the truck on 08/08 & provide a follow up via phone call. However, the dealership didn't call so on 08/09, I called and learned that they found the truck to be out of fuel. I informed the service dept the truck did have fuel and requested an explanation as to how we would drive a vehicle with no fuel for over 2 hours? The employees smugly replied as if he we're scolding a child, S"TEPHANIE that's what we found". Unbelievable! I've never has such poor customer service. I then requested an explanation for the check engine light being on at which point, he informed me the light was not on. Again, I have supporting video of the malfunctions to include the light being on & the dash errors. Furthermore, the tow truck driver and my passenger we're witness to the malfunctions. Moving forward, I picked up my truck on 08/10 to learn I had been charged the following: Diagnosis $193.50 Diagnosis & Body Electrical $129.00 & $83.09 Oil Change. Upon leaving the dealership, I traveled to Clinton, Mo for work. Upon leaving work the truck malfunctioned with the exact same issues. After numerous attempts, we're able to get the truck started and it is currently in route to a dealership in Kansas city where I know my truck will be inspected and serviced without issue. Had I of known this company doesn't honor warranties, takes advantage and over charges it's customers, I'd of never taken my truck to them. Complaint filed Attorney Gen Office