We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

Squeaky Clean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Squeaky Clean about cleaning our house. **** met with us and we agreed what they would clean and how much they would charge. **** also said she would bring a schedule and agreement for us to sign. That never happened. First time they cleaned they did a good job. Second cleaning they set off the alarm and luckily the monitoring company called us before dispatching police. When the cleaners realized they had set off the alarm they called us and told us **** didn't tell them we had an alarm. Cleaning was not as good, left toothpaste and makeup drops in the bathroom sink, shower wasn't cleaned, the countertop in the master bath was not cleaned either. Third cleaning my wife told them what they had missed, the lady said they would do better. Third cleaning was good. The next time they were scheduled to clean they were a no show and didn't bother to call. I have called on multiple days and left at least 4 voicemails with no responses. This company still has a key to our house we would like back.

    Business Response

    Date: 06/28/2023

    I am returning the key to the customer via FedEX.

    Customer Answer

    Date: 07/10/2023

    We received your letter dated June 28, 2023 on July 7, 2023.  The company response was 'I am returning the key to the customer via FedEx.'.  The key word in their response is 'am' and not 'have'.  I'm not sure of the date the company responded to you but it had to have been before your letter but today is July 10, 2023 and we have not received our key.  That is 12 calendar days and I am not aware that FedEx takes that long to deliver.  This is just another example of this company not following through on what they said.  I notice they did not include a tracking number with their response.  We do not accept its position or statement.

Squeaky Clean is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.