We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Big River Telephone LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Big River Telephone LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Big River Telephone LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Big River Telephone LLC

      24 Minnesota St Cape Girardeau, MO 63703

    • Big River Telephone LLC

      PO Box 1608 Cape Girardeau, MO 63702-1608

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business moved to a new location that Big River did not service. We could no longer receive telephone services. I called and cancelled our telephone lines for one of our locations. No one at any time told me I was under a contract. I actually had a credit that Big River told me they would transfer over to my other account. Now I closed our 2nd account with Big ********************** and again was never told of any contract. I was asked why I was closing the service and I told them we no longer needed phone service at this location as the phone was never being used. Now I am balancing my bank statements to see that I was charged over $2,000 for an early termination fee on the first account. No one ever told me of the contract, or of the fee. I can not help it they will not offer phone service at my new location. Big River refused to provide me service therefore I had to get internet phones. Now they are charging me for a service they could no even provide me.

      Business Response

      Date: 08/15/2024

      Complaint was reviewed internally. The customer was contacted by phone at 10am on 8/15/24 and the following message was communicated.

      The complaint was reviewed by our internal department managers and it was determined that our course of action would be to  issued a credit of $2139.96 to reverse the etf on account #*******. A refund was processed of $2139.96 (in 2 transactions) back to the customer's cards on #*******. Another refund was processed for $10.68 on account #*******.

      Transaction receipts attached to our internal CRM system on each account.

      Customer was please with the resolution of this complaint when communicated.

      Customer Answer

      Date: 08/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just advise that Big River notify customers of said unexpected charges to avoid this in the future.  Otherwise, I have used Big River Communications for many years and have never experienced a problem prior to this one.

      Sincerely,

      ********************

    Big River Telephone LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.