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Business Profile

Tire Dealers

Plaza Tire Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Plaza Tire Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Plaza Tire Service, Inc. has 65 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 3/20/25 Location: **********************, ** I recently took my car to Plaza Tire Service to have 4 new tires installed and an alignment. The staff was helpful when discussing what was needed, and we agreed on the service. I had a scheduled appointment at 3:00 PM and even arrived 15 minutes early to be punctual. They told us the tire installation was guaranteed in one hour, and I understood the alignment might take additional time. However, I did not expect to wait over 3 hours for everything to be completed.The real issue started when we finally received the car backright as they were closing. Every warning light imaginable was on: power steering, check engine, tire pressure, oil, brake lights, and more. We brought the car in with no lights or mechanical concerns other than needing new tires and an alignment, yet it was returned in a much worse condition.When we questioned them, we were told they couldnt do anything about it and were advised to send in an invoice. However, they didnt offer any written explanation, resolution, or confirmation that they would cover any damages. To make matters worse, we were scheduled to go out of town the next day, and now we are without a reliable vehicle, facing unexpected stress and repair costs.This was our second negative experience with Plaza Tire. We chose a different location this time, hoping for better service, but unfortunately, it was even more disappointing. I would not recommend Plaza Tire based on our experience. We feel let down, inconvenienced, and left with a vehicle in worse shape than when we brought it in.

      Business Response

      Date: 04/08/2025

      Hello, 

       

      We have received complaint ID ******** regarding ***** *******,  and are currently investigating the consumers concerns. A full response will be sent once the investigation is complete. Thank you for bringing this to our attention. Please direct any questions or concerns to **************, or you may email us at ************************. Have  a great day. 

       

      ********* *.
      Sun Auto Customer Care
      Phone: ************
      Email: ************************

      Business Response

      Date: 04/16/2025

      Hello, 

       

      Please see the attached documents for the response to complaint ID: ******** regarding ***** *******. Thank you for your time. 

       

      ********* *.
      Sun Auto Customer Care
      Phone: ************
      Email: ************************

      Customer Answer

      Date: 04/18/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked that this business stop sending me these obnoxiously large mailers and to take my address out of their system, but yet they continue to clog my mailbox with their junk mail.

      Business Response

      Date: 03/19/2025

      To Whom It May Concern,

      We have removed your address from our system, ***********************************************. We apologize for this inconvenience. 

      Sincerely,

      Sun Auto Customer Care

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      Jordan Royal

    • Initial Complaint

      Date:02/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/6/25, my grandson took our 2020 ***** Silverado to Plaza Tire in ********* for an oil change. On Saturday, February 1, he noticed a warning light saying service esc and service parking brake along with a loud ticking noise from engine. The truck was taken to a certified mechanic who noticed us saying engine needed to be replaced due to heat damage in the block. The truck had a new engine placed in July 2024 with no issues until after oil was changed at plaza tire. A letter from certified mechanics outlining issues and causes is pending.

      Business Response

      Date: 02/21/2025

      To whom it may concern, 

      Upon being contacted by the customer regarding concerns that our store did not add oil to their truck, allegedly resulting in engine damage, we promptly took action to investigate the matter. We arranged for Bentonville Towing to transport the vehicle to our location for a thorough inspection.

      Upon arrival, our technicians immediately checked the engine oil level, which was found to be completely full. The vehicle was then lifted for an undercarriage inspection, where no oil leaks were observed; the underside was completely dry.

      During further evaluation, we noted the vehicle was running rough. After moving items from the dashboard, we observed that the check engine light was illuminated. A diagnostic scan revealed the following error codes:

      P0300: Random/Multiple Cylinder Misfire
      P0455: Evaporative Emission Control System Leak Detected
      P0500: Vehicle Speed Sensor Malfunction (Cold Start)
      P2635: Fuel Pump Flow Performance
      Additionally, the system history indicated that the distance driven since the last oil level warning was ****** miles, with the current odometer reading at ****** miles.

      To gather further information, we contacted the facility that last serviced the vehicle. The shop owner, *****, confirmed that the customer had driven the vehicle to their location while it was running rough and misfiring. The customer reportedly added 45 quarts of oil (out of the 8-quart capacity) but was unsure of the oil type. The facility also performed an engine scope inspection, which revealed excessive heat on the rod bearing caps.

      During follow-up communication with the customer, we were informed that an engine from a salvage yard had been installed in July 2024 at the same facility due to a previous cylinder misfire, which had necessitated an engine replacement.

      Given these findings, we advised the customer to take the vehicle to a certified **/********* dealership for further diagnostic evaluation and manufacturer-specific expertise.

      Thank you, 

      Sun Auto Customer Care

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took car 1/28 to Plaza tire in **********, **. Needed tires put on and alignment. ***** were put on and alignment was done. Noticed on way home the tire pressure on one tire was not showing. I thought it may need to be drove on for a while to show the proper reading. It was not thought it might need a relearn as it was working when it was brought into the shop. Even had it on tire reading screen when brought into the shop. I had my wife call and notifiy them to see if they could take a look. The shop told her the tire come in with the sensor not on it. I then contacted the manager and got the same story. I told him it was working when it come in and he said it come it with just valve stem. I can provide proof from other services that all 4 where there and working. From dealership to ******* and probably even their own services I had there a month ago when I had driveshaft looked at. The part is not expensive, I expect it to be around $100 to get a new one put on, but it is just I was lied to and do not appreciate it. I use the pressure screens constantly and had it on there as I was worried about getting a flat before I brought it in to be serviced. I even get a service TPMS screen popping up now. They know for a fact they broke it.

      Customer Answer

      Date: 01/30/2025

      Issue is resolved.  Got a call from corporate office and they sent me to ************** location.  **** was the manager there and they saw the part had been broken by last tech.  Fixed and happy woht outcome.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to the ************** location for a tire replacement and the wrong tire was replaced. I came back to have the correct tire replaced but I was charged for both and I would like a refund for the 1 tire that wasn&#**;t supposed to be replaced.

      Business Response

      Date: 02/11/2025

      Concerns:

      " I came to the ************** location for a tire replacement and the wrong tire was replaced. I
      came back to have the correct tire replaced but I was charged for both and I would like a refund for the 1
      tire that wasn't supposed to be replaced.


      Desired Resolution by ***** ********: Refund
      Refund of $128.46


      Response:
      We have attempted to contact customer several times and have left voicemails requesting to correct the
      issues they mentioned. We are not opposed to refunding the customer but would like to speak with them
      before the refund is issued.


    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bad alignment issue with my van that had caused my 2month old front tires to go completely bald with wires showing. I took my van to Plaza Tire in ****************** on Clay St. to ONLY have the front tires replaced. I had already bought a Groupon to have the alignment done the following day. There was also a stripped lug nut on the rear driver's side wheel that I asked them to remove and replace. When I received the call to pick up my vehicle, they had replaced the tires but had also performed the alignment against my wishes. They did refund the alignment when I arrived to pay, which I appreciated. They made no mention of any issues and I assumed everything went fine. That night I was looking at the papers they gave me and noticed it said I was missing a front lug nut, which I was not missing when I took the van in. I went to check the wheel and found that the lug post was completely mauled and the lug was missing because it couldn't be put back on. I also found on the same wheel another lug that was cross threaded and the post it was screwed onto was completely broken away from the wheel hub and was just dangling inside the wheel!!! To make things even more worse, a 3rd lug nut was COMPLETELY loose!!!!!They broke 2 of my wheel studs, lost one of my lug nuts, and didn't even tighten one of the 3 remaining lugs, then they sent me on my way to drive with only 2 lug nuts holding on a front drive wheel without so much as a mention about the situation. I cannot believe that a tire shop would be so incredibly careless!!! If I wasn't the type of person to doublecheck their work this almost certainly would have ended in a horrible accident and could potentially have resulted in my death! The carelessness and negligence here is bordering on criminal.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/25, I arrived to my appointment at Plaza Tire at 9 AM, and was turned away due to staffing shortages. I returned on 10/30 for my new appointment at 8 am again to replace my tires. I was told after an hour of waiting that they would call me when it was finished. They called around 10 informing me my car was finished. Upon picking it up, they alerted me to some problems I knew the car had such as a bad gas sensor.. its an older car, a project car. I let them know I was aware and paid for the tires. No more than 30 seconds after pulling away, my car engine started revving up to 5 RPM and wouldnt stop accelerating. I experienced an emergency situation with my car becoming a run away car, nearly causing the loss of not just my life but property and others lives. I contacted Plaza Tire to inform them of the emergency I experienced and they loosely said You knew you had problems with it when you brought it in. Under no circumstances was my car experiencing such a severe problem even remotely related to what I experienced after picking my car up. The tech denied touching anything other than the tires and denied all wrong doing. Even though my car had problems prior to the service, I let them know ahead of time and was not warned of any potential issues that would arise after servicing my tires.

      Business Response

      Date: 10/30/2024

      To Whom It May Concern,

      The customer came in on 10/30/24 and dropped off the vehicle at 7:57am, We went out to bring the car into the shop and the vehicle was difficult to get started. We had to drive with one foot on the gas and one on the brake. As the customer states in the complaint, the car had running problems prior to dropping the car off. We installed 3 tires and parked it back outside. When customer picked up car the salesman told him that we also had problems getting the car to start and also stay running. The customer picked vehicle up at ******. 

      Sincerely,

      Sun Auto Customer Care

      Customer Answer

      Date: 10/31/2024

      Complaint: 22491985

      I have reviewed the business' response and am rejecting it because:
      The business is not acknowledging the emergency situation I had with my vehicle immediately after picking it up. This was not a normal issue for my vehicle. This was an extremely dangerous situation, and had to have been caused by the team at Plaza Tire. 
      Attached, they did not alert me to any problems with the engine on their diagnostic report. 

      I had a mechanic document their findings before and after the tire plaza service I received and found that there are new issues AFTER taking my car in. The mechanic has evidence to believe the torque on my vehicle was turned up due to the inability of the techs to keep my car running. When I dropped it off, I told them it runs slow sometimes and that if you just push the gas a little itll stay going and not die. 

      I genuinely do not want to drag this out in small claims court over such an old project car but if I must, I will. 

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hood was left open after oil change. Amount was more than I usually pay. No one got ahold of me. Something needs to be done!

      Business Response

      Date: 10/30/2024

      To Whom It May Concern,

      We have spoken with this customer and worked out a resolution.

      Sincerely,

      Sun Auto Customer Care

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to tire plaza to get tires repaired they were flat so we got some patches put on we were charged for 2 tires to be patched in repaired and the next day the tire was flat again so we went back to find out that they never repaired it in the first place and sent us home an hour and a 1/2 away and I'd like to file a complaint

      Business Response

      Date: 09/26/2024

      To whom it may concern,  

      Please see attached letter. 

      Thank you, 
      Sun auto customer care   

      Customer Answer

      Date: 09/28/2024

      Was told that this ***** *** would call us, he ***** did... they did not miss the screw, they were showed it by my husband, and they did not fix it, but charged us for it and sent us on our way, the next day they refused to fix it, and said they would not put it back on, and that we needed to buy a new tire for it... wr had 2 paid for repair so we wanted tires to match and did not feel comfortable with the other patch, so had to pay almost 400 for the 2 tires... the price they gave us in the 1st place was NOT $75.00  more it was 50 ... and I was very unhappy and told him so... the manager laughed it off and acted like I was being over dramatic about asking to see if other tire was fixed and that we for sure got a oil change... still unhappy... with a 50 dollar credit towards over 400 tires.

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Festus, ******** Location I brought in my company van to get the brake pads and rotors replaced. The van had no issues before dropping off just needed a routine brake replacement. Upon picking it up i noticed a terrible noise and vibration from the front left so i returned just a couple days later to get it fixed. They advised me i had to drop it off again because they were booked. I thought that was a bit weird because they caused the issue and its sort of urgent being brakes but i went ahead and dropped it off the following week. 3 days after dropping it off they called me to say they couldnt hear the problem. I then had to drive to the location to point it out to them. 3 days after that they called saying it was finished and the tech said he lubed the dry guide pins. About a week or 2 after picking up i hear the exact same issue. I call again and schedule the service with the service manager for another week after that on a saturday morning. He was clear with me that they would just redo the job entirely. I arrive saturday morning at my scheduled time for them to tell me they cant get it on the rack for a couple hours because of someone elses service. At this point i was tired of spending my time going to and from there numerous times but once again i went ahead and just left the vehicle with them. Whenever he called to tell me it was ready he stated that it was a broken caliper bracket and that they replaced it. Well, fast forward to another 3 weeks or so and i am hearing the SAME issue once again but worse than it ever has been. I called and spoke to someone today and asked if they are able to fix the issue or not and he said no they have done everything they can. Ill go ahead and repeat it, THEY CANNOT FIX THE ISSUE THEY CREATED. I was never once offered a refund or any sort of compensation for the multiple hours and trips i spent dealing with this issue. I will have to take the vehicle somewhere else and have them fix their mistakes.

      Business Response

      Date: 09/26/2024

      To whom it may concern, 

      We have contacted this customer, and they will be returning to our store so that we can look further into this issue. 

      Thank you, 

      Sun Auto Customer Care

    Plaza Tire Service, Inc. is NOT a BBB Accredited Business.

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