ComplaintsforLeggett & Platt Inc
Furniture Manufacturers
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought an adjustable base bed and mattress.Over $3000 ************ has never resolved an issue we have, The adjustbale bed stopped working and my husband and I have health issues and depend on the this high dollar bed to work. It is aproximately 3 years old. The control unit is not working with remote. Everytime we to try to call you get a different person and they say they will help resolve the issue and then they never follow through. Left messages, emails, etc. NO RESPONSE. I have tried to resolve the issue myself on ******* ******* DIY but to NO AVAIL. WHERE IS THE CUSTOMER SERVICE?? *** asking to have the bed repaired at NO CHARGE or replace it! PS I had even gone to a local bedding store to get help. They were very nice and tried to help and were the ones who diagnosed the issue ( control unit (brain) that obviously makes the bed work or not.Business response
08/01/2024
I called the customer to find out how I can help resolve her issue with the adjustable base. The customer could not talk at the present time. I asked the customer for the best time for one of my specialists to reach her. We will be following back up with the customer 8/2/2024 at 11:00 AM to resolve her issue with the adjustable base.Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I purchased an adjustable frame March 2023. The frame started to bend in the middle to which we (my husband and I) thought our eyes were deceiving us. We attempted to try and get information from Mattress Firm and finally got an answer as to how to process the warrranty claim. We contacted Leggett and Platt and then waited a few weeks for as response. We scheduled to have a technician by the name of ***** come to our home and look at our frame. We were under the assumption that he was going to fix it or look at it to tell us how to get it fixed. ***** showed up to our home on 06 April 2024. He came in and took pictures and my husband asked him what happens next. ***** stated that he was just there to take pictures and that's it. He proceeded to leave our residence. On 10 April 2024, my husband told me that the technician came back out and took pictures again because your company requested it be done to which my husband said that it seemed to be a waste of time and ***** agreed. The second time ***** entered my home I was not present. Today, 11 April 2024, ******************************************** spoke to my husband and stated the technician stated I told him that I sat on the edge of the bed to feed my kids to which my husband informed her that couldn't be true because I never engaged in talking to him and I wasn't present the second time he came. She then asked my husband if he had ever sat at the edge of the bed and he informed her that there is a possibility that he could have at which point Ms. ******** informed my husband that because he stated that our frame complaint was voided. My husband called me and we went back and forth about her technician lying on me and the unrealistic expectation of sitting on a beds edge to which she stated it was in a manual that we never received that we could never sit on the edge. I asked to speak to her supervisor to which she said she was the supervisor and wouldn't give me more information. I have called corporate.Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have made several attempts to contact Leggett & Platt Inc regarding my adjustable base that I purchased in October 2019 from Mattress Firm. In March, I called Leggett & Platt Inc regarding my base leg. I was told that I needed to have the serial number. I searched for the serial number. I thought that I had it but it was the wrong numbers. I sent a copy of the leg and serial numbers to their customer representatives. They were polite. The process of obtaining the requested information is very strenuous. I am not able to continue to keep getting on my knees to obtain pictures of the base legs. I have bad knees.Initial Complaint
02/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered headboard brackets for an adjustable bed purchased on Saatva.com. The brackets arrived and do not fit. I contacted the company for a return authorization but the representative was condescending, telling me she couldnt do that because they sent me the correct part. I offered to send pictures of my bed frame to prove it wouldnt work with the provided brackets. She said no, that wouldnt help because she knows I was sent the correct item. She offered to refer me to a technician (that I would have to pay) to install the brackets for me. She told me if I sent them back, my only option was to pay for shipping back myself. Also, i could be refunded but without the original cost of shipping. In the end, I would only be eligible for about $30 refund on an over $80 order. The rep was not helpful at all, condescending and she made me feel like I was devoid of sense and spatial skills. I asked a handy man to confirm that the brackets wont fit. He spent an hour trying to make the brackets fit and said they WOULD NOT work unless we drilled different holes in the frame. I am not sending documentation of the order because the company did not send me any confirmation email or shipping notification. I had to wait on hold about 30 minutes each time I called for customer service. I attempted to contact them through their website but the only way to speak to someone is by waiting on hold for a LOOOOOOOONG time.Business response
03/04/2024
Spoke with the customer directly, refund for the full amount is being issued and will post in a few business days.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought a Leggett and Platt adjustable bed frame in December 2023. In November, our bed frame bent at the welds. We contacted Leggett and Platt on November 14th. After several phone calls, we finally received a call back saying they will replace the bed. We have NOT heard anything back since. Every time I phone they say a supervisor will call me back in 48 hours. We still have not heard anything. Every time we call back, we get "we are still working on it, please be patient. a supervisor will contact you within 48 hours". I am beyond frustrated with their customer service/warranty. All I want is answers.Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My adjustable base does not go flat. It goes up and down but not al the way flat. My neck hurts everyday. I think the pillow section is not functioning. I tried calling and waited on hold before leaving a phone number. No one called back. So I waited and waited and I am still waiting. 40 minutes so far.Business response
11/28/2023
Hello, a member of our team will be reaching out to you to resolve the issue with your adjustable base. Thank you.Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i have a 6 year old adjustable bed . I thought it was the remote that caused the head to stop working. Ordered remote to find out it was a different problem, called them and of course of the !06 dollars , they said i could only recoup 87.00 Also they would not send a paid return label so i had to absorb that cost as well...then they say it will take up to 30 days to put MY money back on my card, this is NOT a company i will buy another mattress or base from and my sister and her money will go elsewhere as well......bad service , bad warranty. takes forever for them to answer phone!!!!Business response
11/09/2023
We apologize for any confusion or inconvenience. It appears the shipping was not refunded. We are refunding the additional amount so there will be a full refund for 100% of the total price.Customer response
11/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bed stopped working we paid for an additional warranty for this bed. When we called and told him that the bed was no longer working, they said they send us the parts. First of all that's unfair to the customers. Me and my husband bought this adjustable bed because we both have nobility issues and we are both handicapped now. We don't have the adjustable bed then they want to send us parts. The bed is not working. We're supposed to be taxed with the problem of putting the parts on the bed. So we have to contract someone out to come in and put the parts on the bed and the bed still is not working. This is the second motor, the second remote and the second power supply that they sent to us. This is ridiculous at this point Its fair to just send/deliver new adjustable base that's working ...we wasted money and buying an additional warranty to be sent parts to the bed ...this is unacceptableInitial Complaint
10/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/6/21 we purchased 2 adjustable bases from Mattress Firm because of my ************* Insufficiency, per the advice of my physicians. Salesperson recommended adjustable bases from Leggett & Platt and also advised heavy duty bases to support extra weight and also to purchase an extended warranty on the bases.After about a year my frame started to make banging noises when raised up and down and then the base stopped raising.Called Leggett & Platt 5/23 and they diagnosed over the phone it was the motor. Motor was sent to us and Leggett contacted National Assemblers, which is the co. they use to fix their bases.On 5/25 National came to fix base and determined it was not the motor, but the plastic bracket had cracked. Tech took pictures to send to Leggett. Tech also stated that brackets would probably not hold and we needed a new adjustable frame. New brackets were mailed to our home and National tech came on 6/23 to install new bracket. Pictures were again taken and sent to Leggett.In Sept. there was a loud bang from the head of the frame and the head back fell and went completely flat. At this time there were broken pieces of wood laying on the floor. Called Leggett and explained the situation. Leggett said they had not received any pictures from National, but they would sent new brackets. We were told by Leggett to "USE THE *** AT YOUR OWN RISK".All these times Leggett said they had no pictures sent from National to show the problem.Tech came 9/23 and another came 10/3. Both techs took pictures and both said the adjustable base is broken and needs to be replaced. On 10/3 supervisor of National was contacted and said he would contact us about a solution. As it is 10/17, we have heard nothing from National or Leggett. As this is 5 months later with no solution could you please help us with this situationInitial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried contacting Leggett & Platt Inc and was on hold for over 30 mins - and had no option to leave a message - I purchased an adjustable base from Saatva and it is defective - I am looking for a refund as 2 of the legs are not working - and also the guys who installed it did not adjust the level of the base - I having a hard time sleeping on it.Purchase Information Serial Number 1: ************* Online Purchase: Yes Purchase Date: 06-16-2023
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Customer Complaints Summary
51 total complaints in the last 3 years.
16 complaints closed in the last 12 months.