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Business Profile

Carpet and Rug Cleaners

Rainbow International of Jefferson City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had some work done at a rental property located at ********************************************************************. Followed the advise of an insurance adjuster and hired Rainbow Restoration. I needed to secure the property and have some work done to repair damages. I asked for an estimate to repair the house. He brought a ********* with him on 1/8/24 to secure the house while he did the estimate. The invoice for the boarding up is more hours than they were on site and materials. They charged me for lumber that they did not leave. The contract is three pages long, but I have not seen the estimate yet. He states the insurance company requires the contract. ***************** states they do not require it. I have not paid the invoice yet.

    Customer Answer

    Date: 01/25/2024

    Please find the attached Invoice for Board Up and the Rainbow Contract for my property at ********************************************************************.
     
    The Invoice has charged me for materials that were not used or left at the property and an Excessive amount for a Framing ********* plus Overhead and Profit.
     
    I requested an Estimate for the damages to the above proprety. I never recevied the estimate because I wouldn't sign the attached Contract.
     
    If you need more information please advise.
     
    Thank you,
     
    ***************
    *******************************
    ********, ** 63382

    Business Response

    Date: 01/25/2024

    *********** We strive to offer excellent service and value to our customers.


    We hope you understand, our charges were for more than just the materials to board up your property but were also for our time to pick up and purchase these materials, travel an hour to your property, and for the labor required to board it up at the request of your insurance adjuster.


    Even though we started at 3 pm, we were still on your property until after dark and had the additional hour drive home. Because of this, your adjuster approved an after-hours service fee. All in all, we felt that $564.85 was a fair amount for our time, labor and materials.


    We fully expected these costs to be paid for by your insurance company as part of your vandalism claim. Because your claim has not yet been approved, and you have not received reimbursement, we will waive these fees. We trust this resolves your concerns and this complaint.

    Thank you for allowing us the opportunity to discuss and come to a mutually-agreed upon resolution. 

    Customer Answer

    Date: 01/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

Rainbow International of Jefferson City is NOT a BBB Accredited Business.

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