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          Find a Location

          Car Craft Auto Body has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Car Craft Auto Body

              47 Caprice Dr. Chesterfield, MO 63005

            • Car Craft Auto Body

              8917 Dunn Rd Hazelwood, MO 63042

            • Car Craft Auto Body

              3900 Lemay Ferry Rd Saint Louis, MO 63125-4520

            • Car Craft Auto Body

              11537 Saint Charles Rock Rd Hazelwood, MO 63044-2726

            Business ProfileCar Craft Auto Body

            Auto Body Repair and Painting
            Multi Location Business

            Contact Information

            47 Caprice Dr.

            Chesterfield, MO 63005

            Visit Website
            (636) 534-7000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Car Craft Auto Body has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Car Craft Auto Body

                47 Caprice Dr. Chesterfield, MO 63005

              • Car Craft Auto Body

                8917 Dunn Rd Hazelwood, MO 63042

              • Car Craft Auto Body

                3900 Lemay Ferry Rd Saint Louis, MO 63125-4520

              • Car Craft Auto Body

                11537 Saint Charles Rock Rd Hazelwood, MO 63044-2726

              Location of This Business
              47 Caprice Dr., Chesterfield, MO 63005
              BBB File Opened:
              1/22/1997
              Years in Business:
              61
              Business Started:
              1/1/1963
              Business Started Locally:
              1/1/1964
              Business Incorporated:
              6/19/1974
              Type of Entity:
              Corporation
              Alternate Business Name
              • J & M Enterprises, Inc.
              Business Management
              • Garry Goddard Jr., Vice President
              Contact Information

              Customer Contact

              • Garry Goddard Jr., Vice President
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/04/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Prior to dropping off my truck to Car Craft Auto Body on May 8, 2024 i informed the Madison (receptionist) to make sure that they have all the parts available, which includes checking with the parts supplier, and are ready to start repair on my truck. She assured me that they are ready to start and complete repair without delay. On May 10th i received an email that the hail repair was complete and the truck is in disassembly phase of repair. May 14th i was informed truck is in the body repair phase and shooting for 5/28/ 2024 as a completion date. When I learned that my truck is not ready on 5/28/2024 they tell me that the new roof has not been delivered. After being informed several times by **** (employee) that the roof hasn't arrived i requested that they return my truck because i need to use. Well in order to delay returning my truck, **** telling me that the roof would be delivered the next morning and afternoons. My last contact with **** was on 6/3/2024 when the roof was supposed to be delivered but it wasn't. **** told me another story about talking to the supplier and the roof would be in today on 6/4/2024 on the 8:00 am delivery truck. I told her that without any further delay that I want to pick up my truck today if the roof was not delivered this morning as she said it would be. I haven't heard or received any information since yesterday.
              Read More
              Read 5 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelly V

              11/16/2023

              I had them repair my Tesla as part of an insurance claim. They were supposed to have the car for 4-5 days. On the 6th day, I asked for a status as I had heard nothing. I was told parts were ordered and would not be in for weeks. I stated I wanted to pick my car up multiple times as it was drivable when I dropped it off (dent in the hood/no mechanical issues). 3 requests of what was going on and wanting to pick my car up were completely ignored. Finally, when they did reply, they ignored my request to get my car and blamed the insurance company for not approving additional repairs right away. However, my insurance company showed me it was approved the day it was submitted. After that, I again stated I wanted to pick my car up as the insurance would not pay for a rental that long. I was again ignored. Fast forward 24 days and I finally get *******, the manager, on the phone, and she was horrible to deal with. She had no idea what was going on with my car or why no one had replied to me for so long. I finally picked it up and they had let the battery run down to 22%. The overwhelming majority of this was via email, which I am happy to provide to anyone that asks.

              Car Craft Auto Body Response

              11/20/2023

              Hello,
              Responding to complaint # ******

              Production Manager, ***, reached out to ********************* on Friday, November 17th to discuss the concerns she had with her Tesla repair. *** spoke with the ********************* to review the timeline of the repairs regarding how long it was in process (18 business day) and what that repair entails.  *** informed ******************** we were actually ahead of what the target date should have been since we used a bumper from another order to speed the process along.  Mrs. ********* main concern was lack of communication. Our CSR was updating through email and phone calls as well.  ******************** appreciated my phone call and I apologized for any lack of communication she felt we had along with letting her know that we are in process with improving our communication. I also let her know **** is new here and apologized if something was relayed to her incorrectly.
              Read 1 More Customer Review

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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