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            Business ProfileMantality Health

            Clinic

            Contact Information

            124 Chesterfield Towne Center

            Chesterfield, MO 63005

            Visit Website
            (844) 362-6227

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            124 Chesterfield Towne Center, Chesterfield, MO 63005
            BBB File Opened:
            6/2/2017
            Business Management
            • Mr. Dave Stafford, Manager
            Contact Information

            Customer Contact

            • Mr. Dave Stafford, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/03/2021

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Mantality told me they were submitting my treatment to my insurance.....They even have radio ads that say their services are covered by insurance "so everyone can afford it" Only after paying $1200 on my FSA Flex card and numerous times they telling me they were waiting on to hear from the insurance that I checked with my insurance and I was told the Injection treatments were covered 100% but that no claims have been submitted. After calling Mantality out on not submitting the claims they said oh we don't submit to the insurance for our work. That I would have too. I immediately told them to stop charging my Flex card on June 20th and I asked for copies of all the receipts for what I have done. It's been over a month and I still don't have all the Receipts and I've followed up multiple times...I also just saw they Charged my card for $195 on July 4th so now they are committing credit card fraud as they were told to stop all payments in June and they said they would
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Greg K

            09/01/2023

            False advertising it is not covered by insurance and told me they will not even try to get it covered

            Mantality Health Response

            09/05/2023

            Some insurance does cover treatment. ****'s does not. Unfortunately we can't get treatment covered if the terms of the insurance contract does not provide for it.

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            BBB of Eastern & Southwest Missouri & Southern Illinois

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