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Account Resolution Corp
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with ACCOUNT RESOLUTION COR plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $1,320

    Business Response

    Date: 01/28/2025

    Account Resolution Corporation (ARC) received this complaint ******** on 1/27/25. 
    The consumer indicates in the complaint that the consumer is not liable for the debt, consumer has no contract with ARC, and the consumer would like validation of the debt. The consumers desired resolution is for ARC to correct the credit report. 
    Debt validation was mailed to the consumer in August 2024. An agreement is not required between the consumer and ARC.  
    ***** P. ****, **** President of ARC would typically attempt to call the consumer, however, the consumer has requested communication cease. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request that the account is removed from the credit reporting agencies, ARC would like the consumer to know that the policy of ARC is to credit report accurately. Since the consumer has received validation, ARC is not aware of incomplete or inaccurate credit reporting, and the consumer has requested no communication, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
    Our office is in receipt of complaint ******** on 1/27/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *************. I do not have a contract with Account Resolution Corporation. Account Resolution Corporation did not provide me with the original contract as I requested.

    Business Response

    Date: 01/13/2025

    Account Resolution Corporation (ARC) received this complaint ******** on 1/1/25. 
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC will mail validation of the debt to the consumer on 1/14/25.
    ARC attempted to call the consumer on 1/10/25, however ARC was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that since a contract between ARC and the consumer is not necessary, the account was validated, the account appears to be reporting accurately, and ARC attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
    Our office is in receipt of complaint ******** on 1/1/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Johnson County wastewater. I don't have a contract with Account Resolution Corp. They didn't provide me with the Original Contract requested.

    Business Response

    Date: 12/27/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 12/17/24. 
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC did validate the debt by sending validation to the consumer on 12/11/24.
    ***** P. ****, **** President of ARC called the consumer on 12/27/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that since a contract between ARC and the consumer is not necessary, the account was validated, the account appears to be reporting accurately, and Mr. **** attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
    Our office is in receipt of complaint ******** on 12/17/24. For all the reasons identified above, our office is closing the complaint with an explanation. 
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this Debt with TEAM *************************. I do not have a contract withACCOUNT RESOLUTION COR. They did not provide me with the original contract as requested.

    Business Response

    Date: 11/22/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 11/12/24. 
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC has closed the account and will submit a request to remove the account from the credit reporting agencies. 
    ***** P. ****, **** President of ARC called the consumer on 11/22/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that the account is closed in their office and a request for account deletion will be submitted to the credit reporting agencies. Since a contract between ARC and the consumer is not necessary, the account is closed, a request for deletion will be submitted to the credit reporting agencies, and Mr. **** attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
    Our office is in receipt of complaint ******** on 11/12/24. For all the reasons identified above, our office is closing the complaint with an explanation. 
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ACCOUNT RESOLUTION CORPO. I do not have a contract with ACCOUNT RESOLUTION CORPO. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/28/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 10/10/24.
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. Validation of debt will be mailed to the consumer on 10/29/24.
    ***** P. ********* President of ARC called the consumer on 10/28/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt will be sent to the consumer, and Mr. **** attempted to call the consumer,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 10/10/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is illegally and unlawfully attempting to collect a debt that I do not agree with being mines. Their continued harassment is starting to take toll on my day to day life. I would like for them to remove all the misleading information that they are reporting to my personal credit report. I have attached a letter describing the laws that they re violating and I hope to have this issue resolved immediately or I will have to seek legal help.

    Business Response

    Date: 10/28/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 9/20/24. The consumer indicates that ARC is illegally and unlawfully attempting to collect a debt. ARC has reviewed the letter sent by the consumer and is not aware of any unlawful or illegal attempts to collect.
    The consumers desired resolution is for no contact from ARC, for ARC to cease all mailings and to delete the account from the consumers credit report.
    Upon receipt of the complaint, ARC reviewed the account in question. ***** P. ****, Jr.,President of ARC would typically call the consumer to discuss the complaint and account; however, the consumer requested ARC cease communication with the consumer. ARC will mail validation to the consumer on 10/28/24.
    ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request that there is no contact from ARC, and for ARC to cease all mailings except for validation, ARC would like the consumer to know that ARC considers the complaint resolved. Since ARC has mailed validation and restricting communication as requested by the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 9/20/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:09/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Secure 24 *************, I do not have a contract with Account Resolution Corp, they did not provide me with the original contra.ct that I requested

    Business Response

    Date: 09/17/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 9/11/24.
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. Validation of debt was mailed to the consumer on 9/12/24.
    ***** P. ********* President of ARC called the consumer on 9/17/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and Mr. **** attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 9/11/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with City of Grandview i do not have a contract with Account Resolution Corporation they did not provide me with original contract

    Business Response

    Date: 08/01/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 7/9/24.
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. Validation of debt will be mailed to the consumer on August 1,2024.
    **************************, President of ARC called the consumer on 8/1/24, however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt will be sent to the consumer, and ************ attempted to call the consumer,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 7/9/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SSM SLUCARE, I do not have a contract with account resolution Corp they did not provide me with the original contract as I requested

    Business Response

    Date: 07/10/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 6/21/24.
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer on 7/9/24.
    **************************, President of ARC called the consumer on 7/10/24 discussing the debt, the complaint, and letting the consumer know validation of debt was mailed on 7/9/24. The consumer said he would call back on his lunch break. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and ************ attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 6/21/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:06/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Memorial medical group. I do not have a contract with Account Resolution Corpo, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/08/2024

    Account Resolution Corporation (ARC) received this complaint ******** on 6/1/24.
    The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
    Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer on 6/14/24.
    **************************, President of ARC called the consumer on 7/8/24, however, ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and ************ attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 6/1/24. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

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