Business ProfileforChesterfield Fence & Deck Co Inc

I met with the owner of CFD on Jan 19, 2023 primarily concerning the installation of a gate replacement. The gate was to replace 2 4x4 posts with 2 6x6 posts. The installer installed 1 4x4 post and 1 6x6 post and both had gothic tops instead of flat tops per the contract. CFD installer completely disregarded the contract as written - much as an earlier contract with CFD in 2019. That contract was to seamlessly replace 3 sides of a split rail fence with a round rail with mesh in the backyard. The project manager left a 3' gap in the round rail. The fence installed is not seamless.So disregarding the gate contract was too much. I called CFD and asked for a meeting with the owner. The meeting with *** was lengthy. I came with pictures and notes concerning project managers and installers changing the intention of contracts. The owner listened, chatted, was cordial and agreed with all my concerns and complaints. He even said that the round rail was still under warranty and could be fixed. He had copies made of my notes and pictures that I brought to the meeting. The meeting ended with *** saying that he would have a manager come out when I was ready to proceed. I left a message with the receptionist the next day, to say that I was ready to proceed when it fit into CFD's schedule. I followed up about a week later leaving another message. I have accumulated a long list of attempts/dates to contact ***.Then on Dec 23, a man called from CFD saying that he had a note that I was needing some work. This was such a surprise! I eagerly replied. He said that he wasn't aware of a gate post and would have to get back to me - profusely saying that he promised to get back to me and that he would not let the ball drop again! since then....nothing...silence - again I started with calling and writing CFD.It did not occur to me to contact BBB especially after meeting with the president/owner. However, I want my post - and it's under warranty because it hasn't been installed yet!