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Business Profile

General Contractor

Rubicon Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new construction in June 2022 and this company has yet to honor my final walk-through and inspection repairs. Met with the owner in Jan 2023 and was told I'd be contacted upon his return from vacation Feb 6th. It's now Feb 18th and I have not been contacted nor has a contractor contacted me to schedule repairs. On 17 Feb my furnace and/or thermostat has stopped working. It's 28 degrees outside and currently 63 degrees in my house. I'm in a brand new house using a space heater in a closed door bedroom. A technician from the heating and cooling company is scheduled to contact me this morning. I've been beyond patient but it's clear to me they have no intention of honoring their work.

    Business Response

    Date: 03/10/2023

    I have been in contact with *****************. I have a list of items to repair. Repairs were setup to be done on 3/9/23 but had to take my brother to ******. Informed her of that and we agreed to try again this Monday 3/13

    This is the first of hearing about her furnace not working, but Contractor did go out and do repairs already under warranty. So not sure why this even an complaint!

    Customer Answer

    Date: 03/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has come out and addressed all issues pertaining to repairs and scheduled maintenance for minor repairs. It appears as though the former Superintendent, who is no longer employed with this company, was negligent on final walk-through repairs and the owner was not aware that these repairs had not been completed. He, the owner, has made every effort to correct these issues and I am satisfied with his efforts to resolve them.

    Sincerely,

    *****************

Rubicon Corporation is NOT a BBB Accredited Business.

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