Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received an invoice from this business for the lawn cutting services we did not order. We used them a couple of times last summer and there was no contract. The service was discontinued at the end of the summer,. We were not completely satisfied with their cutting and did not plan to reorder. I have not been in contact with the office since then.The invoice shown that there were 8 cuttings in total since the beginning of April this year. However, we have been cutting and maintaining our lawn by ourselves and with another company coming twice during the time. When I contacted the office about the issue, I was told that they sent me a welcomeback email in March. Unfortunately, the email did not come through. I hope BBB can help resolve this issue. I understand that the business feels that we should pay for the service they provided. However, as a consumer, I did not order the service and was not aware of the service when it happened. I do not feel I should pay for something I did not want and did not request. Thank you for your help.

  

  Business Response

  Date: 06/19/2023

  Our services renew each year unless the customer calls or emails ** wanting to cancel.  We sent (2) invoices to the customer (one for March of 2023 and one for ***** of 2023) and she claims to have "not received them."  However our software program shows them as being delivered.  The customer called our office and spoke with the office manager on June 5th.  She told our office that she was not receiving emails because she was out of storage and had to delete ****** emails and then that is when she noticed her past due invoices.  This customer lives at the property we were servicing for all of *****, *** and part of June totaling 8 cuts.  The fact that she waited to contact ** after the 8 weeks of mowing is concerning because she never told ** not to cut her property during this 8 week period nor did she stop our workers while they cut her grass.

  We are willing to split the total amount due with her ($402 / w= $201) but have not heard back.

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************