Business Profile

Loans

MOHELA

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Complaints

This profile includes complaints for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,732 total complaints in the last 3 years.
1,258 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PSLF nightmare... I submitted all my forms in August. I was told they were lost. Submitted two more times bc I was told never received. I would stay on hold for HOURS only to get someone who was clueless about this process and my application. Several months later ALL were canceled and I was blamed for submitting multiple times. I called and they acknowledged it was their mistake. I was told it would be 90 MORE DAYS for their mistake. I spoke to supervisor who assured me this would not be the case. 60 more days passed and I called numerous times. The 4th submission they made me do bc my others were cancelled mistakenly by them was then also canceled. Finally waited 93 minutes to speak to a supervisor who told me that even though it shows canceled online, that was incorrect and I would have an update in 3 days. It's now been 2 more weeks and STILL NOTHING. They have had my completed forms with all my employer certification forms since AUGUST. It is now APRIL and I have not gotten a single piece of correspondence from MOHELA. I am well over the required 120 payments for forgiveness and have worked in public sector now for 14 years. I am at the end of my rope and need help getting my loan forgiveness that I have earned and qualified for.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/16/2023
I dont know why this was closed. I have not received or heard anything from MOHELA. Not one word. This shouldn't be closed because they have yet to contact me and my account still has the exact same status
Business Response
Date: 04/25/2023
MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I consolidated my student loans with MOHELA on 9/6/22. I submitted my PSLF application on 9/28/22. I was told on 12/22/22 that I only had one eligible employer and had no qualifying payments. These are both wrong and it is very clear on my application. I have made 172 payments since 2007 and only approximately 24 of those do not qualify. I submitted another application (with no changes because the first one was complete and correct. I also contacted ************** who replied to me on 1/6/23 that the employers that I submitted are, in fact, eligible. On 3/24/23, I was told by MOHELA that I am not currently working in an eligible position so I do not qualify for PSLF. They did, however, update my qualifying payments 149. My application clearly states that I am currently working for an eligible employer. I’m really sick of the runaround and constant back and forth.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/06/2023
Complaint: ********
I am rejecting this response because: Until the PSLF is complete, I will accept no other response.
Sincerely,

******* ******
Business Response
Date: 04/14/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/14/2023
Complaint: ********

I am rejecting this response because every time MOHELA communicates with me and I reply, the standard answer is “we will review this within 90 days “. I have already waited over 6 months! I want communication and resolution within the next week.

Sincerely,
******* ******
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted my PSLF Certification and Application to MOHELA on February 14, 2023 and the form was signed and dated by me and my employer representative on February 14, 2023. When I checked on the status of the form on the MOHELA website, the status shows "Duplicate Form" and "A duplicate application was processed as Canceled." The form I submitted on February 14, 2023 is not a duplicate form. The last time I submitted a PSLF Certification and Application to MOHELA was on September 30, 2022 and that prior form was signed and dated by me and my employer representative on September 28, 2023. The February 2023 is a new form that MOHELA has not processed. MOHELA needs to process the February 2023 form so that my 120 qualifying payments are counted and I am able to get my loans forgiveness through PSLF. The form is absolutely not a duplicate form and was incorrectly cancelled. I am attaching my February 14, 2023 form and November 28, 2022 form as attachments. They are not duplicate forms, and cover different time periods of employment for the same employer.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/06/2023
********** ********

I am rejecting this response because: The issue has not been resolved.
On April 5, 2023, I received the following message from Mohela: "We have submitted a request to have your PSLF Form reviewed. Please allow up to 14 business days to process. You will be sent notification after the processing is complete." The form in question that I am requesting to be processed has not been processed yet. I will wait another 14 business days as MOHELA indicated before accepting any response and closing this complaint. My expectation is that within 14 business days, the form will be correctly processed (and not be declared a duplicated or cancelled) and that, with the processing of the form, it will be confirmed that I have 120 total qualifying payments at qualifying employers such that my remaining students loans will be forgiven through the Public Service Loan Forgiveness Program.

Sincerely,

**** *******
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in the public service loan forgiveness program. I submitted the appropriate documentation to have my qualifying payments applied from July 2021 till now (April 2023), it appears they did not read my form and only applied the qualifying payments to 3 months. HOW DID THEY DO THIS? it seems like they dont want anyone to get forgiveness and just want us to work for it. as a fellow working 80 hours a week this is a SLAP IN THE ***** I have attached the form i submitted and screenshots of what they did not count;.
Business Response
Date: 04/05/2023
MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/06/2023
Complaint: 19884807

I am rejecting this response because:
they did not address the complaint at all. I work 80 hours a week and do not have time to wait for MOHELA to get their act together. When i had called them the other day, they told me "everyone gets a rejection letter". This is an issue that needs to be resolved with a third party. I am in a qualifying employer and provided the appropriate documentation to both you and MOHELA and still do not see months in 2021 counted towards PSLF.

Sincerely,

*************************************
Business Response
Date: 04/12/2023
MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against the Missouri Higher Education Loan Authority (MOHELA) for their failure to fulfill their obligations regarding the Public Service Loan Forgiveness (PSLF) program. As a student loan borrower who exited higher education in May 2012, I have been eligible for the PSLF program and have been working diligently to fulfill the necessary requirements. However, MOHELA has not followed best practices for providing information and has shown a lack of transparency throughout the process. On July 27, 2022, my PSLF application was processed, and I received a notification stating that a notice would be sent within 7-10 business days. However, I have not received any mail from MOHELA to this day. Additionally, on August 3, 2022, MOHELA processed a duplicate form which was subsequently canceled. No further information or clarification has been provided to me regarding this matter. I have contacted MOHELA on several occasions but on March 7, 2023, I inquired about the status of my application. I was informed that my PSLF form was processed and completed on November 9, 2022, and that March 27, 2023, would mark 90 days from the completion date. The representative from Aidvantage had no comment regarding the transfer of my loan but referred back to MOHELA to inquire about the transfer request. It has been well over 90 days since my application was processed, and there have been no transactions on my PSLF count, nor has there been any transfer from my original loan holder, Navient. This prolonged delay and lack of communication have caused undue stress and financial uncertainty. Furthermore, I qualify for loan forgiveness based on the Limited PSLF waiver that ended on October 31, 2022. This waiver should expedite the processing of my application, but MOHELA has failed to acknowledge or address this factor too. As a borrower, I have the right to receive timely and accurate information about my student loan and the PSLF program.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/13/2023
Complaint: ********

I am rejecting this response because:
I have yet to receive a call or any correspondence about fixing the issue.
The generic response is an insult with no actions taken.

Sincerely,
**** ********
Business Response
Date: 04/22/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/24/2023
Complaint: ********

I am rejecting this response because:
Although you provided information I knew already, no reason was provided as to what happened to the initial request for transfer. Also, more information should have been provided with an accurate time line as well as the option for expediting the whole process since the ball was dropped in my application process. If this is done correctly, only then I will Accept.

Sincerely,

**** ********
Business Response
Date: 05/25/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 05/28/2023
Complaint: ********

I am rejecting this response because: it is a general response. Now that my account is reflecting a count, it is still off. I would like to request a manual review of my count along with a phone explaining why the count is off.

Sincerely,

**** ********
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally inquired about refunding payments made during the COVID relief period 11/29/22. I sent a refund request 12/5/22. I checked back with them and got a response on 2/9/23 that said “We apologize for any inconvenience this may have caused. Mohela originally requested a refund on 12/16/2022 however, due to your account payments being made to a prior servicer we had to request a refund to your prior servicer. This request was submitted on 01/09/2023. Please allow up to 60 days for this request to be processed. All refunds are issued by the U.S. Treasury. MOHELA is not able to verify a maximum timeframe on behalf of the U.S. Treasurys processing.” It has been past the 60 days. From when they finally submitted the request on 1/9/23. I sent another message , but haven’t received a response.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Timeline for Public Service Loan Forgiveness: July 30th 2022 - submitted my final employment certification form for public service loan forgiveness as I made my 120th payment in the month of July. August 28th 2022-received notification from ******* that I made 120 qualifying payments. September 15th 2022-transferred to MOHELA as my loan servicer. As of this date (April 1st, 2023) - I have not received student loan discharge, or any communication about discharge. I have received no communication at all about anything. Before I was transferred to MOHELA, I made several phone calls to ******* to notify them that I never received the "email" saying "congratulations on meeting 120 payments". However, my online account updated with "trophies" stating "congratulations on making your 120 payments". I highly doubt that my **** process is progressing. I've called ******* and MOHELA several times and not even the managers at these companies can tell me what is happening. They can't verify that they've sent my application to the ********** ** ********* for review. They can't sent me a verification email/message that they've sent my application to the ********** ** ********* for review. MOHELA said I should "definitely hear something about forgiveness by January. Now it is April, and I've heard nothing and they still can't tell me anything when I call about the issue. Other individuals on **** submitted their **** months after I did and have already received forgiveness. I have submitted an employment certification form every year as instructed and I consolidated all of my loans into a ****** **** in 2013. I've done everything by the book. It's been over 8 months since I've met 120 payment and I've heard absolutely nothing. The only document I can upload is a screenshot of my MOHELA online account because I have received no communication at all.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2022, I filed a request for refund with MOHELA for payments I had made during the COVID19 payment pause. I was originally told the process would take 10 days. I followed up weekly and was given a different completion time range each time. When I talked with an agent in November, she informed me that the August request for refund was marked as complete. The representative entered the request again and said I would be expidited. Follow up phone call to Mohela resulted in being told I would have to wait 90 days. This is poor customer service and no accountability for their mistake. In weekly follow-up phone calls with MOHELA, I have gotten many excuses for why - as of March 31 2023 - I still have not received the refund. The excuses include: there is no expedite process; the refund takes 90 calendar days; the refund takes 90 business days; it's with a previous servicer; it's with Treasury; it's another 60 business days from Treasury; we're still waiting on previous servicers; we aren't sure what's taking so long. I have waited more than six months to receive the money I am owed and MOHELA is incapable of providing me an explanation, much less the money requested. My work colleagues have ****** as a loan servicer and it took 10 days to get a refund for employee and employer made payments. Each time I talk to a representative I get a different response on what payments can be refunded and the reason I was asking is because the automated hold message literally said all payments can be refunded no matter who made the payment. This is extremely incompetent.
Business Response
Date: 04/05/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/08/2023
Complaint: ********

I am rejecting this response because:

MOHELA has not contacted me or made the corrections to their errors. Nor have they provided any timelines about when they plan on doing so.
I will accept the response once they show any attempt to contact me and actually resolve the issue. I have even checked the internal mail system within my Mohela account. I initiated new correspondence within my Mohela account in regards to this BBB compaint to give Mohela yet another opportunity to respond. I would also like some kind of documentation stating what next steps will be taken on expediting the refund payment process in order to receive my funds.

Sincerely,

****** *****
Business Response
Date: 04/14/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Initial Complaint
Date:03/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 8th, 2023, I received a letter from MOHELA located in Chesterfield MO stating that 'We determined you have successfully met the requirements of the PSLF program and your loans listed below have been forgiven. (see attachment). Since that time, I have repeatedly asked MOHELA in email exchanges the following: 1) is that the only document I need for proof that my loans are forgiven and the amount owed is 0.00 2) when will that information in their letter stating that my loan is forgiven and my amount owed is 0.00 be updated with the credit reporting agencies. Mohela has not updated any noting to the credit bureau reporting agencies since Dec 2022. I do not clear and concise answers to the above two questions. I need clear and concise answers.
Business Response
Date: 04/03/2023
MOHELA has received this customer’s inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.
Customer Answer
Date: 04/03/2023
Complaint: ********

I am rejecting this response because: it is an example of the same vague run around I've received from MOHELA since January 8th 2023. MOHELA has time to burn apparently when it comes to everything but actually update my credit reporting bureaus to reflect the fact that loan is paid in full and balance is zero. Why is it they can immediately respond to this complaint instead of updating my credit reports?
Again I need a specific date not a vague dodge yet again for the 30th time as to when specifically they will fulfill their responsibility and update to the credit bureaus that this date has been paid in full since at least Jan 8th 2023.
When is the exact date this will be done?

Sincerely,
******* ******
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/21 I uploaded paperwork to Mohlea. I noticed it did not post on my account. On 03/24/23 I spoke with ***** on the Customer Advocacy Team explained the situation. He told me to send the paperwork to the customer advocacy team attention : *****, and they would upload the information to my account. They sent a letter stating they received the information BUT all they did was take and old application from DECEMBER FROM MY ACCOUNT THAT ALREADY EXISTED AND PUT PROCESSED 03/30/2023. This was not the information I included in the email that was sent 03/24/23. On the tag line that show the document was received it provides the date and time I uploaded the document (BorrowerDoc572940962103212023093556AM)MARCH 21, 2023 09:35:56 AM.
Customer Answer
Date: 04/01/2023
Please withdraw my complaint. ****, at Mohlea provided an explanation concerning my account and everything has been clear up,

Thank you
Business Response
Date: 04/03/2023
MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

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MOHELA is NOT a BBB Accredited Business.