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Business Profile

Public Golf Courses

The Golf Academy Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Golf Courses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member there for about a year. In April there was a tournament and they told us if they got 100 teams (2 player teams) the winners would share a prize of $10,000. My partner and I ended up winning the tournament. We asked what the prize would be, they didn&#**;t give me an answer but said they are calculating it. They mentioned they had 65 but I am not sure if that was players or teams. I have made several calls and visits to them and they have not gotten back to me.

    Customer Answer

    Date: 06/01/2023

    Please note that, under Desired Outcome, I am not looking for a refund.  That would be well below what is expected.  Could you please delete that comment.

     

    Thank you - ****

    Customer Answer

    Date: 06/01/2023

    I've attached the invite to the tournament.  Please note; A) the comment "large cash payouts will be given to first, second, and third place", and B) "Tournament payouts will be given at the completion of the *** event and will be given during the Sunday Watchparty".

    Customer Answer

    Date: 06/06/2023

    I received a call from the owner this morning and we met earlier this afternoon.  He offered me compensation that was acceptable and you can now close this complaint.  Thank you for your help!

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