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Business Profile

Heating and Air Conditioning

Performance Heating And Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

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Complaint Details

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  • Initial Complaint

    03/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Performance was paid to come out and fix a heating issue. Our air conditioning was working prior to them arriving. The worker that showed up didn’t even know how to fix the issue so sent 2 more workers the next day and they took furnace apart and unhooked our board and left everything unhooked. Now our air conditioning won’t work and they refuse to come hook our furnace back up after several calls to them

    Business response

    03/14/2024

          INITIAL APOINTMENT WAS ON 1-15-2024   :   PER TECHNICIAN - ARRIVED NO HEAT CALL UNIT IN CRAWL SPACE,  UPON INSPECTION FOUND STANDING WATER UNDER UNIT , COCKROACHES CRAWLING ON CONTROL BOARD CONTROL BOARD BAD SHORTED OUT, LEFT CONNECTED INFORMED CUSTOMERS WIFE, AGREED WE SHOULD LEAVE DOOR OFF CABINET TO REMOVE POWER FROM UNIT VIA SAFETY SWITCH.

    CUSTOMER INFORMED OF COST OF REPLACEMENT BOARD AND THAT THEY WOULD HAVE TO HAVE EXTERMINATOR OUT BEFORE REPAIRS CAN BE DONE OR WOULD RUIN NEW CONTROL BOARD 

    CUSTOMER AGREED.   END OF CONVERSATION.   HAVE NOT HEARD FROM UNTIL THEY FOUND SYSTEM WOULD NOT WORK IN AC MODE , AND THREATENED US WITH LEGEL ACTION AT THIS TIME WE CANCELLED ANY RESPONSE TO CUSTOMER DUE TO LEGAL STANCE ENTERED.  NO CONTACT UNTIL LETTER FROM BBB

    Business response

    03/14/2024

        TO CONCLUDE THIS MATTER  COMPANY WILL REFUND  MONEY PAID VIA SAME MANNER PAID  AND CLOSE MATTER SINCERLY PERFORMANCE HEATING AND COOLING

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BBB Rating & Accreditation

A+

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Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

PO Box 88

Clinton, MO 64735

Visit Website
(660) 885-2307

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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