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Find a Location

Custom Complete Automotive has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Custom Complete Automotive

      215 S Providence Rd Columbia, MO 65203-4265

    • Custom Complete Automotive

      5406 Chippewa St Saint Louis, MO 63109-1634

    • Custom Complete Automotive

      2101 W Worley St Columbia, MO 65203-1053

    • Custom Complete Automotive

      1001 E Business Loop 70 Columbia, MO 65201-4603

    • Custom Complete Automotive

      1800 Missouri Blvd Jefferson City, MO 65109-1736

    Business ProfileforCustom Complete Automotive

    Auto Repairs
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Custom Complete Automotive is a locally-owned vehicle repair and service facility that can assist with all your auto repair needs.  We provide car air conditioning service, oil changes, tune ups, transmission service, tires, wheel alignment, brake service and more.

    Business Details

    This is a multi-location business.

    Find a Location

    Custom Complete Automotive has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Custom Complete Automotive

        215 S Providence Rd Columbia, MO 65203-4265

      • Custom Complete Automotive

        5406 Chippewa St Saint Louis, MO 63109-1634

      • Custom Complete Automotive

        2101 W Worley St Columbia, MO 65203-1053

      • Custom Complete Automotive

        1001 E Business Loop 70 Columbia, MO 65201-4603

      • Custom Complete Automotive

        1800 Missouri Blvd Jefferson City, MO 65109-1736

      Headquarters
      215 S Providence Rd, Columbia, MO 65203-4265
      BBB File Opened:
      1/1/1976
      Years in Business:
      48
      Business Started:
      1/1/1976
      Business Started Locally:
      1/1/1976
      Business Incorporated:
      12/14/1977
      Type of Entity:
      Corporation
      Business Management
      • Meir Lazar, President
      • Mary Lazar - Rutherford, Vice President
      • Debbie Donavan, Manager
      Contact Information

      Principal

      • Meir Lazar, President

      Customer Contact

      • Debbie Donavan, Manager
      Additional Contact Information

      Fax Numbers

      • (573) 875-5375
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/16/2023

      My transmission went bad traveling through ******** and my truck was brought to Custom Complete Automotive. They told me that they replace transmissions and they would diagnose the truck to make sure that is the issue. I called back Monday and they said they do not work on transmissions and they needed to send it to Columbia Transmission. Then they proceeded to tell me the quote was $5000 and I need to give them half of that to transport it to Columbia Transmission. They already had a quote and the truck hadn't been properly looked at or diagnosed by a transmission specialist so I did not send the $2500 and they still transported the truck to the other shop. Then I was told the final out the door price was going to be $6250 and asked me to confirm the work I told them that I didn't want to have a middle man situation and I would pay Custom Complete Automotive for their diagnoses and towing bill and that I would like to pay Columbia Transmission for the work and they agreed to that. The next day the truck was done and Custom Complete Automotive called saying the final bill was $7000 and they keep claiming that I approved the work even though I didn't want to pay through them and they agreed. They would not give me an invoice of the work that was done and kept demanding payment over the phone. I told them that I also needed the ************** Warranty card and they sent me a email of a warranty card improperly filled out. The part number for warranty was not the part they replaced and they still wanted me to pay with that being wrong. If i wouldn't have bought that my transmission wouldn't have had a warranty. They are saying I have 7 days before they start charging it to be stored there But I didn't receive the invoice on what I was paying for till the 5th day. On the invoice they have also listed the wrong part number for the transmission which voids the warranty. I have read many reviews of similar problems. They Still won't release any paperwork on transmission.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ekaterina B

      1 star

      06/20/2024

      My car ***** CRV 2015 was having problems to start, lights came on dashboard on 5/13/2024, it wouldn't accelerate and I had to take it to the closest car service shop to me: Custom Complete Automotive. On a next day they told me there is a bulletin from ***** with cars same model having issues of a bad crankshaft sensor and wiring harness. The bill estimate was above $2000, I couldn't pay that so I approved only repair of crankshaft sensor, paid $130 for diagnostic, &130 for labor, $219 for parts. After that I decided to ask ***** Corporate for financial assistance. I was told, for them to assist me, I have to take it to Columbia ***** Dealership for multi point inspection. I followed the necessary steps. Turned out the problem was totally different.Means Custom Complete misdiagnosed me and installed parts that weren't bad. If I don't receive full refund, I will file a case against them with Consumer Protection and court of small claims

      Custom Complete Automotive Response

      06/25/2024

      ***************** was informed about our findings on her car and approved the repairs. When she picked up her car her repairs were gone over with her once again and also noted on her receipt. This was pulled from her receipt.  P0339 - Crankshaft Position Sensor A Circuit Intermittent
      Customer was advised that per ***** TSB #**-011, that both Crankshaft Position Sensor and Complete Engine Wiring Harness should be replaced together. Customer declined to replace harness and decided to only replace crankshaft position sensor. Customer was advised that this may not resolve their complaint.

      Local BBB

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