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Business Profile

Car Wash

Tiger Express Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Tiger Express Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tiger Express Wash has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tiger Express Wash

      1213 Old Highway 63 N Ste 101 Columbia, MO 65201-7314

    • Tiger Express Wash

      2140 West Terra Ln O Fallon, MO 63366

    • Tiger Express Wash

      212 Nebraska Ave Columbia, MO 65203-3924

    • Tiger Express Wash

      914 Bryan Rd O Fallon, MO 63366-3871

    • Tiger Express Wash

      2601 Grindstone Pkwy Columbia, MO 65201-8269

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my car wash membership in person June 16th 2022 but I have kept being charged for my car wash every month. I called and talked to someone June 24th after being charged and they said it was canceled too close to the payment date and it was for sure canceled going forward. Then I was charged again in July and I called again. They said they don’t know what’s happened but refuse to give me my money back. Now it has happened again being charged in August 2022 and they are still refusing to give me my money back when I have continuously been calling to have it canceled every month. This is not a very good business practice in my opinion. I have tried to give it grace but now it’s just gone on for too long for them to keep making excuses.

      Business Response

      Date: 09/14/2022

      Thank you for reaching out.  I have reviewed your membership and see that you washed on June 28th which was after your recharge date of June 22nd.  We do require 7 day notice on cancellations so we can make sure they fully process which is addressed on the membership agreement upon signing up.  We also provide confirmation numbers when a cancellation is processed so we can look further into this should there be a concern.  If you are able to provide that number we would be happy to look further into that cancellation request in June.  I show you washed again on August 21,2022.  I do show you cancelled on 08/26/22 and will be able to wash until 09/21/22 without further charges.  Should you wish to further discuss please reach out to our office. 

       

      Thank you,

      Club Car Wash 

    Tiger Express Wash is NOT a BBB Accredited Business.

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