We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Adorn Landscapes and Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 we paid Adorn Landscapes and Fencing to replace and extend an old privacy fence and the whole experience was disastrous. We agreed upon $7,000 then once the old fence was taken down the price jumped to $8,000. The entire fence was supposed to have arched pickets but it was only done in one section. When we pointed it out to *******, the owner, he got very defensive claiming that was a feature that would cost extra on top of what we had already paid. After months of contacting him and having correspondence he finally acknowledged the mistake and gave me his word it would get fixed. I had to continually badger him and inquire when he was coming but there was always an excuse why he could not make it until next week. I was patient and tolerant but he eventually stopped replying to my texts, emails, and calls all together. When it comes to the craftsmanship some of the gates were hanging off the hinges, others did not close or latch, there are gaps in the fence my medium-sized dog can get through, and the nails were shot into the wood so deep they poke out the other side which actually injured people. All I wanted was the fence that was promised and paid for. I have given them ample time and opportunity to rectify the issues and they have just blown me off. Im at **** end.

Adorn Landscapes and Fencing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.