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Business Profile

Moving and Storage Companies

Best Choice Movers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2022 I spoke with Mr. ******** and requested a quote for moving. I told him how many rooms I had and how much furniture and boxes, approximately 25. The whole apartment only totaled 800 sq. feet. Prior to June 19th, I moved all my clothing, linens, all boxes with personal and breakable items such as china, glassware, etc. and 6 totes with miscellaneous items. This reduced the number of items I had. Immediately following the conversation he emailed a bid, “Total Quote” of $720.00 with a 30% deposit, $216.00, which I paid on June 17 leaving a balance of $504.00. The day of the move, June 19th I was presented with a bill for $1044.00 and a demand for immediate payment! I paid all the money I could at that time, $600.00, $96.00 more than I was responsible for. On July 5, I requested a refund and again on August 17. I am due a refund of $96.00 based on the companies contract. See below. Note to All Customers “By approving this estimate, I agree that this is an accurate and complete list of the service requirements and list of items intended for shipping. I understand that if I have a different service requirement or additional items at the time of pick-up, this estimate will be automatically canceled, and a new estimate will be provided on-site and may be increased per Best Choice Movers applicable tariff.” So, at the time of pick-up at my apartment, it was the responsibility of the company to determine if I had additional items which would increase the estimate per the contract. I was not made aware of any increase in cost at the time of pick-up. A new estimate/contract should have been provided ON SITE detailing the increase per their terms of service. The original contact for $720.00 was still in effect. I was not offered a new contract reflecting an increase in the estimate. If I had I would have had a chance to either accept the new bid or refuse your services. I would have refused. I request a $96.00 refund.

    Business Response

    Date: 09/27/2022

    When I first spoke with her, I informed her that we charge by the hour with a 4-hour minimum and that our rate was $180 per hour.  I also let her know that by what she described I estimated that we would get it done in 4 to 6 hrs.

    When we arrived, we let her know that we felt like she had mor than the average amount of things and that it would take longer than 4 hours for sure. We presented her with a physical contract stating the same conditions as in the emailed quote which she signed and even spoke about options to keep the time at 4-hrs.

    Both apartments were on the 3rd floor.  It took us a total of 7 hrs. to complete.  We moved all of her belongings.

     

    7 hrs. at $180 is $1260 she paid a deposit of $216 which left her bill at $1044.

    Once we were done, we asked for payment she tells us she only has $600 and agrees to pay the remainder of $444 on the 1st of July which is also in the contract.

    Both the customer and our company have a copy of this contract.

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