Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Joe Machens Ford Lincoln has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJoe Machens Ford Lincoln

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1911 W Worley St, Columbia, MO 65203-1093
    BBB File Opened:
    10/9/1995
    Years in Business:
    55
    Business Started:
    5/1/1969
    Business Started Locally:
    5/1/1969
    Alternate Business Name
    • Machens Joe Ford Lincoln
    Business Management
    • Mark McLarty, President
    • Charles Oglesby, CEO
    • Stephen Nagel, General Manager
    • Stacey Cole, Director of Marketing
    Contact Information

    Principal

    • Mark McLarty, President
    • Stacey Cole, Director of Marketing

    Customer Contact

    • Stacey Cole, Director of Marketing
    Additional Contact Information

    Fax Numbers

    • (573) 446-7242
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Crystal Q

    2 stars

    08/26/2024

    I bought my car April 30 2024 and now its Aug 26 2024 and I still have no title to register my car. I have contacted my salesman ******* **** on multiple occasions since purchasing the vehicle and still no title, nor any accommodations as far as at least an extended temp tag. He has offered to pay any tickets that I may get and the *** late fees that keep accumulating. Although, thats a good gesture, it isnt enough. If I were to get a ticket or my car were get towed, not only would it effect my full coverage insurance but I also wouldnt have proof of ownership to get my car out of a tow yard. I even asked for something typed up stating why I dont have my title so I could show it to the police if I were to get towed or pulled over. He couldnt even get me that either. Ive never been in the situation ever in my life! I shouldve known better back in April when ******* tried to put me in the most filthiest car Ive ever seen besides on television. He claimed it was a new trade in. He then showed me the car I have now which was also dirty but not filthy like the one before. The first car was super trashy, it looked like a hoarders car. It had crayon drawings and food wrappers everywhere. It also had the worst smell! The car I chose which is a ********************************************* It also had stains on the ceiling and other places in the car. He did get the car cleaned after I purchased it but even that was a half a** job, so I brought the car back to him for them to clean it again! If anyone has any answers to what I can do, itll be greatly appreciated. The car runs like a champ which is the only reason Im giving this place a 2 star review but overall, my experience is a 0 star. Ive also contacted my lean holders, DMV, ****************************** and a local cop. No one has the answers besides, contact your dealership which Ive done countless times.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.