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Business Profile

Printing Services

Printiva

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased four customized watch bands on 12-23-23 and was charged $78.36, but I never got my merchandise. I have sent two emails with no response, and now the website and business are shut down. The order number is *****.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/25/2023 and received an email with order confirmation. Its now 1/23/2024 and I still have not received my order. I have emailed the company twice with no response at all from them. Theyve received payment and not fulfilled my order and now no response from customer service. I have to dispute the payment through my bank now.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online customized order on December *******. Printiva was paid. My order confirmation email says the item would ship in 3-5 days and I would be notified when shipped. It is now January 5,2024.I still have not received confirmation that my product was shipped or received the product. My account on their website shows items was paid and unfulfilled. I have contacted customer service via email more than 5 times and via their website 3 times without any reply. Attached is my order number..Order #***** December 27, 2023

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an Apple Watch band on 11/14/2023 ($29.46) Order #***** Never received product.Made numerous attempts to contact them with no response.They have no phone number on their website only an email *****************************************

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Apple Watch band on 10/20/2023 and the charge has gone through. That was over 4 weeks ago. I have not received the band, nor received any shipment confirmation. I have sent SEVERAL emails to customer support with absolutely NO response.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online customized order on Sept 27. Printiva was paid. My order confirmation email says the item would ship in 3-5 days and I would be notified when shipped. It is now Nov 12, I still have not received confirmation that my product was shipped or received the product. My account on their website shows items was paid and unfulfilled. I have contacted customer service via email more than 5 times and via their website 3 times without any reply.

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered with this company before and customer service was excellent. This time unfortunately they arent responding nor have I received the product

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a personalized band for my Samsung watch on February 17th 2023 I received confirmation after I paid saying it would ship in 3-5 days. Today is March 17th still nothing and I've emailed them 3 times no response considering thats the only way to get in contact with them I just want my money back at thus point.

Printiva is NOT a BBB Accredited Business.

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