Complaints

This profile includes complaints for Fairway Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairway Management

  206 Peach Way Columbia, MO 65203-4905

• 

  Fairway Management

  250 S Truman Blvd Nixa, MO 65714-8214

• 

  Fairway Management

  168 N Meramec Ave Ste 201 Saint Louis, MO 63105-3962

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a resolution, or even a response, from Fairway regarding my mother's issues at *************** for months. We have been asking for reasonable accommodation in the bathroom for 9 months now due to mobility issues, we have filled out the form three times. We have been trying to get her constantly running toilet fixed since June (maintenance has come out several times, every time they say they do not have the right part and will be back. Nothing ever gets done. Then on Feb 12th I log in to her online account and it shows her rent past due, but the check had cleared my bank over a week earlier. Called 8 times before someone answered, She told me, REPEATEDLY, she was only a temp but she would escalate the issue with her rent showing unpaid. I called back on the 14th when it STILL shows unpaid. She again tried to tell me that she would need management, and again, that she was a temp. But this time she said she had scanned all of the payments in on Friday the 5th and if it had been in there it would have been posted to her account. I told her it was cashed, she said well by who. I said on scan line, it is printed *************** on the back at the top. So she sighs says well then it would be in the ledger for Friday, I said can you check it. She put me on hold, it was in the ledger from Friday! so it was not late, they did cash it, she made a mistake and did not apply it to mom's account. She said she would have it fixed. Instead she submitted an already cashed check for payment, another $634 was taken from my account causing me to overdraft and another payment to return. Still NO RESPONSE from the company, have not gotten my $634 back bank says they are still waiting on Fairway's bank. Out numerous fees and now they want us to make another payment for March. Had to file a HUD and *** complaint today no one will answer us

  Business Response

  Date: 03/12/2025

  We have worked through all concerns with Mrs. ****** to get them resolved and are at an agreeance each.  Account issue is pending a credit from the payee's bank, maint. toilet issue has been repaired, and Accommodation Request has been reviewed/approved. We will keep the resident informed as we schedule the accommodation work to be completed. 

  Customer Answer

  Date: 04/01/2025

  The business provided an approval letter and a contact person who said they was going to personally take care of this. So far they fixed a toilet and approved a walk in tub. I have spent 6 weeks trying to deal with the financial mess they made when they cashed a check twice and overdrew my account. The business, for the most part, has ignored my contact attempts except to twice promise a response "by the end of the day", which they never follow through on. My mother is now in the hospital, among other things with a fracture in here spine, I work full time and am a single parent trying to take care of my aging mother and they act like my time is worth nothing. I am fed up and very close to done dealing with them on my own.

  Customer Answer

  Date: 04/01/2025

  To clarify, after she fell trying to get in the shower because she was tired of feeling dirty washing at the sink, they APPROVED a walk in, still have no idea when, if ever, they will put one in.

  Business Response

  Date: 04/07/2025

  We have confirmed with Mrs. ****** this modification for the tub is scheduled for 4/8/25 to be completed. 

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  Everything is resolved and we appreciate their assistance.
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 28 , 2025. I was mailed a letter from ***** ***** telling me my lease wouldn't be renewed and I had to be out by 05/02/2025 due to my rent being late or lease violations I have never been late on my rent. It states in the lease that your late on rent on the 6th. All my payments were dated and paid before the 6th. I have never been written up due to any circumstances . She has made a liar out of her self more than this time. Both allegations made are false.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from Wyndham Park ***********************************. It is owned by Fairway Management in ********, **. We had a snow and ice storm 3 weeks ago today. The snow and ice was never removed properly and everything has frozen and turned to all ice now. I have many more pictures too. This is our sidewalk. They cleared a bit of it but not anywhere near all of it. We are a ***************** My friend lives in ********* owned by the same company and everything was cleared. I was there just yesterday. Many of us, The CUSTOMERS, are very disgusted with the ********************** at our location. There are a number of other issues too but this is the one we are dealing with right now. Our rent has went up substantially in the past 3 years and this is how we are treated? Something needs to be done to rectify the situation to keep all of us Seniors safe!

  Customer Answer

  Date: 02/02/2025

  I'd like to know how Fairway can have an F rating when I wrote to you but now has an A+ rating. Something is wrong and not making sense. 

  Business Response

  Date: 04/30/2025

  Thank you for bringing this concern to our attention. We understand and acknowledge the frustration caused by the snow and ice conditions, and we want to address your concerns with full transparency.
  The storm you referenced was a once-in-a-generation event, dropping over 11 inches of snow on our community. Due to the volume and intensity of the snowfall, our contracted snow removal team worked diligently to clear the parking lot as quickly as possible. However, the sheer amount of accumulation left very limited space for snow placement, which understandably made the process more difficult than usual.
  Regarding the sidewalks, we had our team consistently working to shovel and salt the walkways throughout and after the storm. Once the snow stopped falling, all sidewalks were cleared with resident safety as our top priority. That said, we acknowledge that rapidly refreezing temperatures created some recurring icy conditions, and we regret any area that did not meet expectations, however all sidewalks were salted with a walking path into the building at all times.
  We are committed to the well-being of our residents and always strive to improve. We are always looking to review and strengthen our winter weather response procedures.
  If there are specific areas, you feel still need attention please dont hesitate to reach out directly. We value our residents feedback and take concerns like this seriously.

  Sincerely,
  ****** *********
  Regional Manager Eastern Region II
  Fairway Management
  ************ / ***************************************************************

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing January 2025 rent payment.Check was dropped in the office rent box on December 20, 2024.Check #**** Total $647.44 ($615.00 Rent plus $32.44 Water).Last person that handle the check was ********** ***** (Property Staff). She approached me a few days after I put the check in the box and asked would it be ok to cash the check and I replied yes.When I check the company website it shows I have an Overdue Balance of $707.52.$647.44 plus $60.08 late fee.I have called the main office four times ******************************************************* ************ To only be given the run around and told by ***** the Receptionist that ******* the Regional Manager will be getting in touch with me. I have been told this four different times but nobody calls back.January 21, 2025, and I am now Paying rent for February 2025.Check #**** $650.08 ($615.00 Rent and $35.08 Water) and still no resolution for January *****

  Business Response

  Date: 01/23/2025

  I spoke with Mr. ************* His January rent payment has not cleared his bank.  We have reversed his late fee and he will bring in a replacement check on Tuesday, 1/28/2025.  He has already paid his February rent and has received a receipt.  
  
  If Mr. ****** decides to cancel lost check #**** and is charged a fee by his bank he will provide *********** Place II with a letter from his bank stating the charges.
  
  Mr. ****** was satisfied and was going to try and cancel his BBB Complaint.

  Customer Answer

  Date: 01/23/2025

  Spoke with ******* the Regional Manager today January 23, 2025. She informed me if I write another check for January rent that I will not have to include the late fee and if the original check is #****, they will tear it up. Thank you for your time.

  Customer Answer

  Date: 01/23/2025

  To cancel complaint

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem with Fairway Management is they are refusing to pay me the remainder of my security deposit. They owe me $887 dollars. When I moved into ******** Senior Village on June 25, 2021, I was required to pay $970 dollars for the security deposit. In the 3+ years (40 months), I was never late with my rental payments. I had signed up for automatic payments. When it was time for me to move, I was moving out of state, I gave them a 60 day notice as they requested and I gave them the required amount. My move out date was September 10, 2024. I was told by ******* ****, the regional manager, who co-signed my move out notice, the amount I owed for the 10 days in September was $373 dollars. I paid $373 dollars and I moved out on September 8, 2024, due to it being the weekend. The apartment was cleaned and no damage was done. I have pictures of the apartment of how it looked when I moved out. Now my problem is Fairway Management only refunded me $83 dollars and charged me for the full month of September. I paid them what I owed for September and now that are ignoring my request for the remaining of my deposit. I have been calling them every week since October 2024 and they have not responded to me as of yet. I have left my new address, email and telephone number over 5 times. I give it to the receptionist. They are saying they are sending the request to the accounting office and management, but no one is responding. I am 65 years old and on disability, I am so upset and disappointed on how this company has taken advantage of me. ******************************* is the only senior apartments they own in *******, all the other apartments, they manage. In the 3 years I lived there, we had to deal with sewer odors, pink mold and being terrorized by a 14 year old boy, who was allowed to stay there. I am now under the care of a Pulmonologist, because of breathing issues from the mold. Management was aware. Please help me, I just want my deposit back. January 10th will be 4 months.

  Business Response

  Date: 01/07/2025

  Fairway Management made every effort to promptly refund a resident's security deposit, starting with the initial refund. However, the acting manager inadvertently moved Ms. ****** from the system after her actual move-out date. Once we became aware of this issue,adjustments were made to the *** statement, and a refund was mailed to the last address in our database.
  
  Although Ms. ****** provided various reasons for her decision not to renew her lease for another year, the specific concerns she raised in her complaints were not documented. She mentioned that she was moving back to ******* for a lifestyle change related to accessing her pension,noting that remaining in ******* would result in the forfeiture of her monthly payments. Additionally, there were no documented health concerns stemming from her living in our building. If the resident had health-related concerns, our established policy would be to complete an incident report to note those issues, but there are no records of such a report regarding her claims.

  A replacement check was ***** on 1/6/2025 in the amount of $887 to satisfy the close out of her *** account. (see the attached *** statement attached)

  Customer Answer

  Date: 01/09/2025

  Complaint: 22778378
  
  I have reviewed the business' response and am rejecting it because: The property manage was aware of the pink mold, she was informed by several residents. It was the beginning of 2023 and she said she would check into it. When it was time to resign the lease, they added in that fairway management would not be responsible for mold. I told my doctor and I can get her notes where it is documented about the mold. She said I should not be inhaling mold spores. Now about them trying to reach out to me, if that was the case, why did I have to call every week and beg for my refund. I gave my new address and email every time I called. When I put in my notice, it was that I was relocating to *******. Because they were delayed in finishing the building, I had to extend my notice. I did everything I was asked to do. It is not my fault that the property manager did not make them aware of the complaints about the mold. I am sorry I do not believe them about sending my refund. This has been going on for almost 4 months. The State of Georgia states it should be refunded within 30 days, that is Georgia code. Thank you for your assistance.If this is not resolved soon, I will take it further.

   

   
  
  
  
  Sincerely,
  
  ****** Boston

  Business Response

  Date: 01/09/2025

  As I mentioned earlier, the management team and I are not aware of any claims regarding mold that may have affected Ms. ******** health. The unit has been prepared for new residents, and during the move-out inspection, there were no reports or visible signs of mold inside the unit, in the surrounding area, or throughout the building.
  
  Attached is the tracking information for Ms. ******** package. 

  4322-2431-7702 - FedEx

• Initial Complaint

  Date:10/15/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had water all over the floor and cleaned it up. I left on Sunday and came back home and there was water all over the floor again, I called maintenance on Sunday and he came over and looked at it and said he shut the valve off. I called again because there was water on the floor in the kitchen and leaking out in the hallway by the bathroom. I immediately called maintenance again last night and he shut the valve off. My fianc&#***; went over there because they were moving the whole tank out. They said that they would get me a new hot water heater by Thursday but I have not heard from them. They don&#**;t want to compensate me for this. I heard that the apartment complex had not paid the bill and this is why there is a hold up on deliver of the hot water tank.I would like to be compensated for this.

  Business Response

  Date: 10/16/2024

  I spoke with Rana Monday morning, had our maintenance tech assess the water heater to confirm it needed to be replaced.  He reported to me that it did, we called one vendor that is local and we could not order from there that day. I placed an order with HD supply with an estimated delivery date of 10/17.  that was communicated to the resident.  Once the water heater is here it will be replaced.  We cleaned up the water as well.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is on my mother's behalf. She is a tenant at DA ********* apartments in ***********, ** which is run by Fairway Management. On September 1, 2024 I arrived at her apartment and found a notice from FM slid between the door and door frame stating that she and all of her things need to be out of her unit by September 9, 2024. The notice states that the work that they're going to do on her unit will take longer than 30 days to complete, and will leave her without a kitchen or bathroom, rendering the unit untenantable. It basically says that because of this they're terminating her lease, and she has to be out by September 9, 2024. On August 2, 2024 her upstairs neighbor's toilet backed up which caused water to run down into her apartment and the neighbor's apartment below hers. I don't know in what world they think that a 78 year old woman, or anyone for that matter, is capable of finding a place to stay in less than 10 days. I would think that in the least, they should offer other accommodation until the repairs are done, considering that she did nothing to cause this situation. My mother sat in that apartment all day Friday and Saturday with no power, that means no A/C, no stove, no TV or radio, and thinking that the water was shut off, with de-humidifiers running, which put out more heat, with temps in the middle to upper 90's everyday. I took her home with me Saturday night, and on Monday there was no one in the office to talk to about this. No one returned the calls that I placed to the office and the on-call # either (I left voicemails at both numbers). These tenants were left like this with no help or contact from management, for at least 3 days following the incident, and now they're basically evicting them. Fairway Management shouldn't be allowed to treat people like this.

  Business Response

  Date: 01/24/2025

  There was an issue that occurred at DA Homes.  Prior to giving notice we did work one on one with residents.  A 30 day notice was the last resort; however we could not repair the unit with a resident living in the apartment.  Although we did recommend that residents find alternative housing directly after the incident occurred however we did not limit their access to their apartment home.    

  We did work with residents on alternative housing arrangements, including transferring on site, moving to a sister property or returning deposits.  There were several apartments that were affected.  We did work with movers to assist.  

  After repairs are completed we are happy to work with Ms. ***** if she would like to relocate back to DA Homes. 

  Business Response

  Date: 02/04/2025

  This should be closed out as the resident Miss ***** is currently living at our sister property ****************** Estates.

  Thank you,

  ***** *****

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** **************************************** ************ Fairway Management, *** (Buffview Senior Living, ********, *****)************************************** ************ Put in a 30 Day Notice to move per lease in March 2024.Put in a copy of 30 Day Notice with rent check 0n 03/31/2024 Because there is rarely anyone in the office during business hours.Did a walk-thru with the manager on 04/30/2024 and handed her all the keys.On 06/05/2024 called Fairway Management to asked about the return of deposit.She took my information and said she would relay it to the accounting department. That a check I called again on 06/24/2024and the same scenario was repeated. I explained to her, I had gone through this process before, she stated that she would let them know that also. I got an email the same day stating that check had been mailed to the Bluffview Senior Living. There is a forwarding address listed on the 30 Day Notice and I gave the information to the lady twice. I live in another town. The Bluffview Senior Living has office hours but , the office opens irregular.

  Business Response

  Date: 06/25/2024

  We have voided the original check that was sent to the wrong address and issued a replacement check to the correct address today.

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/20/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from this place. I have been renting from them for seven years. My apt. foundation is falling apart. I had a water leak on their property.. the leak started in Oct of 2022, I contacted them to tell them they did nothing. I contacted the city and they said they could do nothing. My water bill is more than 2k because. City tells me that because I was a renter I had to pay for it. I cannot hire anyone because the property belongs to Fairway Mgt. The water ***** says they will disconnect if I don&#**;t pay. The property owner should be responsible since they are the only ones who can remediate such an occurrence. They say they will deduct from bill. The broken pipe is @ ***************.

  Business Response

  Date: 07/10/2024

  We have given her a credit on her ledger of $1,503.16 and paid directly to the City of Columbia $1,976.00 towards her bill.  She also brought in another bill and will be credited to her ledger $257.17 which takes care of all of her expense.  We were at the mercy of the vendor and tried to take care of this as soon as possible.  

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother in law lives at ************************************* in ***************, Mo. One of the units above her had a water pipe bust and ran down into her apartment. Water was running like a water fall through the furnace and water heater. This happed about January 14, 2024.The floor has been ripped up in about half of her apartment and they are holes one the ceiling and the furnace and water heater have not been checked by a professional. There have been no updates of when she will be able to move back into her apartment. It is now May 14, 2024 and there are no changes or updates.

  Business Response

  Date: 06/05/2024

  Wellington Estates has two insurance claims on it. There is two separate dates of losses. We have been working with the insurance company and been contacting them on a regular basis attempting to get a response. Unfortunately we have not received a response to the 1st loss. They have come out for the first inspection but we have not received an adjustors estimate. We have offered the option to break the lease with no penalty or find alternate accommodations. We've only had 3 move ins since the 1st date of lost, she would be the very next move in. We anticipate a move out around the 1st of July which would be an option or there's also the option to re-occupy her apartment when it becomes available. We are unable to do anything at the moment until insurance comes out to investigate.