Complaints

This profile includes complaints for Real Equity Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Equity Management

  4220 Philips Farm Road Columbia, MO 65201

• 

  Real Equity Management

  120 S 10th St Apt 100 Columbia, MO 65201-7929

• 

  Real Equity Management

  1221 E Walnut St Columbia, MO 65201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ****** lives at Brookside apartments which is managed by Real Equity. She has a pipe break in her apartment on August 14th. The leak continues and there is mold growing on their Cellini and walls. Air purifiers were put in apartment and the air quality measures poor air quality. The took some of the ceiling and wall down and did not replace it. My daughter still has buckets catching the water falling from ceiling. We have tried several calls and emails and no one follows through on this matter. The girls are sick from the mold toxicity. Please help us.

  Business Response

  Date: 11/22/2024

  I thought this had been responded too. To my knowledge the repairs have taken place and should no longer be a problem. Please let me know if any issues are still outstanding. 

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a damage fee for a loveseat at an apt that I moved out of. There was not damage to the loveseat on the day my roommate and I moved out of the apt in July of 2024 as witnessed by both my mother and my roommates mother who both helped with cleaning the apt. My mother moved the loveseat to sweep under and my roommates mother vacuumed the loveseat. Neither of them saw any damage. This Management Company or their employees are notorious for making up damages. The previous year they said the box springs of the apartment I was in was broken and I did nothing that **uld have possibly broken it. All I did was sleep on it. They charged me $130 for that. I paid it because I didnt feel like fighting it at the time but with these new damage claims that I know are untrue and the several **mplaints on Mizzou *************** page stating their child was charged for damaged loveseats and box springs also when there wasnt damage something needs to be done. We **ntacted Brookside (which is the apt **mplex managed by this agency) several times to dispute the charges to no avail and to ask for a clear picture as well as proof that it was from the unit we moved out of. They did not respond to our attempts nor offer the proof requested. In addition to the false claims of damage, I signed my lease this past year for 12 months. Shortly thereafter, they started offering 6 month leases but would not let me change mine to a 6 month lease. I was graduating in December so I only needed a 6 month. I offered them a buyout but they would not do that either. So I paid $9xx a month for the 7 months I didnt even live there. This management ** is just ripping the students off trying to get them to sign leases for the following year almost a year prior to move in dates and falsely claiming damages that do not exist.

  Business Response

  Date: 09/24/2024

  We went ahead and got the charge removed. If there is still an issue please let us know.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The townhome we were leasing was recently taken over by Real Equity and a new property manager, *************************. We paid a $1,000 deposit upon move in and other than a few nail/screw holes in the wall to hang pictures did no damage to the property. We also paid a professional cleaning company to come in and clean after we moved out. This company then proceeded to withhold half ($500) of our deposit for cleaning and repair. I doubt ************ even set foot in the residence to assess it. We have never had a deposit held before.

  Business Response

  Date: 06/17/2024

  Attached is the move out inspection with photos of several walls with several large s**** type holes. There were also two gauges on the walls in the stairwell. Total bill for patch & paint was $275.
  The residence was clean at move out as indicated and the Pews were not charged for any cleaning charges. 
  Resident was only charged for the patching and repainting off walls where there were significant marks and holes.
  Resident was charged the standard $225 required professional carpet cleaning fee. Resident was given the option to have the carpets professionally cleaned in lieu of having the charge deducted from their deposit. This was outlined with other move out expectations in the move out email with attachment that was sent to both leaseholders on May 1st. Entrata shows that this email was read by both leaseholders and a response to this email was sent by ********** on May 24th.
  
  I have also attached ************** completed move in inspection that he signed off on indicating that all items were acceptable at move in. He does not dispute putting these holes in the wall, he just doesn't think he should have to pay to repair them.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in concern to the amount owed for claimed bottles left in the apartment. I received notice that all trash and personal debris should be removed by July 15th at noon. I had every intention of clearing out all bottles. I had plans to return after already cleaning the apartment and removing all personal trash and items. I had a personal family emergency that prevented me from traveling to ********, **. So I gave a trusted, close friend my keys and granted them access to my apartment to remove the bottles on July 9th. You will see in the attachments the correspondence between myself and him that he was there. He called and let me know when he arrived to remove the bottles on July 9th that they were not there. They had already been removed. I knew I had until July 15th at noon to get them removed so to no fault of my own, we were unable to remove them ourselves. He then tried to return my keys for me on July 10th but the office was closed. I was told I could not mail the keys because new ones would have to be made with proceeding charges of $60 which I am not protesting. I am only protesting the amount owed for the removal of bottles. I was then sent a picture of the bottles and noticed they were placed in my closet. I had thoroughly cleaned out me closet and never were the bottles kept in my personal closet. The empty bottle collection is a trend that occurs in many college apartments. A closet is not where anyone keeps these. My roommate placed these bottles in my closet deliberately. She had done some other questionable acts while living in the apartment that made my stay the past year unpleasant. I never filed a complaint, complained and in fact I paid the fine of pots and pans that were hers and did not protest that either. This I am protesting because I do not believe there is any reason my apartment complex cannot charge her with the proof and statements I provided. I do not feel I should be liable for bottles deliberately placed without my knowledge

  Business Response

  Date: 10/19/2022

  There will be no charges for the bottles for this tenant.

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2022 I co signed a rental agreement with Midtown Kentucky managed by Real Equity Management for my daughter ****** *********. She was supposed to move in June 1 per the SIGNED lease. The leasing agent, **** ******, did not provide my daughter with keys until June 8, 2022. When speaking with Ms. ****** on June 7, 2022, she informed me that this lease was "special" because it was a "take over" lease and she would have had to wait for the previous tenant to make a final payment and a lease termination fee before allowing my daughter to move in. Which is not stipulated in the lease. She also stated she had tried to contact both parties in order to finalize the documents and "i should have known it was going to take awhile to do a lease take over." She stated she repeatedly tried to contact both my daughter and the former tenant but could not get ahold of either until June 7, 2022. This situation left my daughter without housing from June 1, 2022 - June 8, 2022 and forced her to get a hotel room for those days. Also, the previous tenant had already moved out so the room was available. There is no logical explanation for my daughter to ignore Ms. ******'s phone calls when she is in need of a place to stay and was calling Ms. ****** daily to find out when her move in date would be. Upon talking to the previous tenant, she stated she also did not hear from Ms. ****** in order to sign the final paperwork and turn in her keys until June 7, 2022. I was very upset my daughter had been left without housing due to the negligence of Ms. ****** and when I spoke to her about it, she was flippant. She asked me why i was so angry after explaining my daughter had not had a place to live for a week and she replied, ".. what's the big deal, she will have a place tomorrow." Zero empathy, Zero accountability and she should not be a manager of anything because she does not care one bit. I am requesting a refund of the week she wasnt in the apartment and reimbursement of the hotel

  Business Response

  Date: 07/15/2022

  ****** ********* was a potential replacement found and brought to our office by one of our residents that wished to have the remainder of her lease assumed by ******.  She was informed as part of the process that the original tenant must complete all paperwork and pay appropriate fees before we could countersign and have her lease commence. ******’s potential lease start was 06/01 when she applied on May 28, 2022 but she did not actually sign her lease until after business hours on 06/02/2022 and Landlord did not countersign this lease until 06/06/2022 as the original tenant had not yet terminated her lease, paid fees, or turned in keys to accommodate the move for ******.
  
  

  Customer Answer

  Date: 07/18/2022

  Complaint: ********
  
  I am rejecting this response because:
  The response does not address any of the issues in the complaint. The housing manager did not reach out to the person leaving the lease until July 6, 2022. Also, stating a payment is due with late fees was not part of the complaint and is a privacy issue. To date, as a guarantor, I have not received any late notices and I believe the BBB does not handle those types of issues. Typical poor customer service from this company
  
  
  Sincerely,
  
  ****** *********