ComplaintsforByrider

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a vehicle and they don&#**;t have the title for it. I bought it back in May, and since then they have not given me my title. I have had expired tags for about 2 months and I needed to get them done. When I went to the **** they told me they could not title the car since there is a lien from ******* according to ***. I have been talking with them about the situation, but apparently it isn&#**;t their fault but rather the person they get the vehicle form them. They should be in possession of the title when they sold it. As a result I have been pulled over about 3 times and I have spoken with them multiple times (I still have the document from the *** stating that I haven&#**;t gotten he title yet). The dealer is saying its out of his hands, and that its nothing he can do dealing with this kind of situation for the first time.

  

  Business response

  08/20/2024

  In the case of Mr. ************************** complaint number 22136561, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ****************** is dissatisfied with a titling issue.
  
  ****************** purchased a 2015 Jeep Patriot on May 31, 2024, from our Byrider location in ********, ***
  
  At the time of sale, Byrider possessed a legitimate title for the vehicle. However, it was only when ****************** approached the Department of Motor Vehicles (DMV) to register the vehicle that the existence of a hidden lien was discovered. Byrider diligently attempted to collaborate with the wholesaler to resolve this issue, yet their efforts proved unsuccessful. Therefore, Byrider has made the decision provide ****************** with a different vehicle. 
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the title issues may have caused, and we value ****************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to this company to purchase a car, they then said that I would need a co-signer, my daughter agreed to do it, they then requested for more references, which we didn't have. The salesman stated he would purchase insurance on his credit card but I would have to pay him cash. I paid $500.00 down payment and $120.00. I never was given any paperwork for the insurance. After it was all said and done, we did not have enough documentation to purchase the car, so they refunded my $500.00, but refused to refund the $120.00 I gave them for the insurance. This turned out to be a huge waste of time and money.

  

  Business response

  12/01/2022

  Ms. ***** did come in to purchase a vehicle with her daughter.  The deal was approved but Ms. ***** daughter refused to provide a few personal references as required by the finance company that approved their loan.  Ms. ***** needed to pay to upgrade her insurance before we closed the deal.  She only had cash so she gave it to a her SP who used his card to help her secure the insurance.  After all this was done, the daughter refused to provide the required references.  The insurance company would not refund the card for the SP after the transaction was done.  If Ms. ***** can get her insurance company to credit the card back the amount that was spent, she will be refunded that amount.  

• Initial Complaint

  04/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle feom byrider a year ago with extended warranty. The engine blew on March 10th, towed at my expense to the lot on March 11th. Spoke with them on March 14th. They informed me they would look at it when possible. Spoke with **** and ***** again when I called for answers on march 17th. **** and ***** told me the engine was ordered and would be warranted. Was told by **** the engine should arrive on March 22nd and be installed by March 25. I called them again on march 28th and was told it's not finished. Called again on March 30th and was told the engine they ordered was incorrect and a diffrent engine had to be ordered. Not once had they communicated anything to me, I had to call to ask. An April first they began asking for records for oil changes, said I was out of date for an oil change. They give free oil changes which I had used but during the last cycle I could not get to there shop during the appoint times they offered so I changed the oil myself and placed receipt in the dash compartment. They asked for that receipt. I told them where to find it. They came back saying it was not there. I had placed it there for this specific reason and the only thing in that compartment, so they had to have taken it and thrown it out. Luckily I was able to get orielys to reprint the receipt which I sent them. A week later they began asking about an accident which had damaged the front quarter panel 2 weeks before the car engine blew. Said they might not warranty it because I wasn't taking care of the car. The bumper has nothing to do with the engine and I had planned ro repair it myself. One has nothing to do with the other. Finally on April 23 I was informed they would not be coving the repairs because the disnt look clean and this is what blew the engine. It took them a month and a half after telling me it was covers and ordered, leaving me waiting for the repairs to be finished to find every excuse they could to get out of the warranty.

  

  Business response

  05/04/2022

  Mr. ******** did purchase his vehicle from the prior owners of this company on 12/20/2020.  His vehicle was towed in on or about March 14th, 2022.  At this time his loan was in default for non payment.  On March 25th Mr. ******** told our Collection representative that he ws going to give the car back.  Upon inspection of the vehicle and review of the service history, it was our technicians opinion that lack of maintenance caused the engine failure.  It was also found that the vehicle had been damaged and this damage wasn't reported to CNAC as required within Mr. ********** retail installment contract, but this wasn't any cause of the mechanical issues and was never communicated as such.  Per our staff and notes noone told Mr. ******** that the motor had been ordered at any time. The manufacturer recommendation for maintenance on this model is oil changes every 3-5k miles.   Mr. ********* first oil change after purchase was 6000 miles since purchase. Others were at 5k per our service history.  As vehicles get older they consume more oil.  This particular model has a well know oil consumption issue that requires maintenance intervals be done at 3k miles or less and oil should be checked regularly to ensure it isn't ran low on oil causing stress on a motor.  While working through the situation with Mr. Worstell, he made several promises to catch the account up that he didn't follow through on before stating he was going to give the vehicle back on March 25th.  All right to cures had already been sent to Mr. ******** in the past so the repossession status of the loan and the lack of maintenance both contributed to any delays in moving forward with the repair as both circumstances can void the Service Agreement.  Mr. ******** did provide a receipt for a filter that he claimed to use on an oil change he did himself.  This same filter that matched the receipt was found in the trunk unopened.  He claimed to have done the oil change a few weeks prior but pictures were taken showing the oil to be very black and not fresh during the vehicle inspection.  I spoke to Mr. ******** myself on 4/29/22.  I made clear that we don't want to deny any claim, but maintenance is a critical part of any service agreement paying out a claim and his account needing to be in good standing.  During this conversation it was clear we had different opinions on the lack of maintenance causing the failure.  During this same conversation Mr. ******** was offered a mutual release from his obligation to this loan as a way to resolve the situation.  The account would be reported as nothing owed to the credit bureaus.  Mr. ******** declined this offer.  After more thought, it was decided that we would send the vehicle to Chevy to get an outside opinion on the motor failure.  When Mr. ******** was told we were taking this step and that if Chevy's opinion was that the motor failure was naturally occuring we would replace the motor and he would need to have the account caught up prior to picking it up after it was repaired.  He thanked me for taking this step but said he was filing bankruptcy the next day.  We paid for Chevy's diagnosis anyway.  Chevy advised us that the extended maintenance times didn't help the motors performance but that in their opinion the vehicle "time" got out and this ultimately caused the motor to fail.  We were told it could go either way.  We reached out to Mr. ******** on 5/2/22 to advise him we were moving forward with repair and he stated he wasn't interested in keeping the vehicle.  We still hope to get Mr. ******** back into his vehicle, but our last communication with him was that he was going to file bankruptcy.  At this point, the vehicle is being repaired and will be liquidated at the auction.  If Mr. ******** would like to get this vehicle back prior to the auction date we notified him of, please have him reach out to us.

  Customer response

  05/04/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  While some of what was said is true, most is complete fabrication.the vehicle was not in default until after towed. I didn't say I wasn't paying, I said if they are not going to repair rhe vehicle I wasnt paying, I would file bankruptcy, and I would see be seeking damages. I did speak with the owner ******* and told him I already had appointments with the attorneys. After 2 months being lied to about being repaired I wasn't stalling anymore. I made very clear my timeliness and intentions. 3 days after contacting attorneys they decide they are going to cover the repairs, which they should have done 2 months prior. I wasnt going to pay them for them breaking the contract. In his own words the vehicle was repossessed but as he stated he was willing to make the repairs 2 days after I filed the bankruptcy. Why would they do that after repossession 2 months ago. They are tryong to get out of the wrong they have done and they are all dishonest. I didn't pay for the car because they tried everything in their power to get out of honoring the contract. Only once proven they should have made rhe repairs and I hired an attorney do they start wanting to make things right. Why would I chose to continue doing business with them. It will just happen again. They will install a used motor that will do the same thing. And I will be in a contract with dishonest people. If they had fixed it I would have been current and they where told as much. Only after paying 100 dollars a day for a rental car did they even own up to the engine not being order and only because I demanded an answer by that day. They created hardship in my life for 2 months before I felt forced to declare bankruptcy to get away from them. I will be continuing with the attorneys to get refunded for my losses and will never recommend them to anyone ever. Most dishonest business I have ever dealt with. Not the previous owner, the current. He knows I told him I had an appointment with the attorneys and tries to make it sound like he did me a favor. He was trying to cover himself by sending it to the manufacturer to determine fault, only them saying it lost time blew the engine did they offer to repair it. They should have dont that prior instead of playing this game for 2 months. Horrible business. I told him when I spoke with hom all I wanted was it fixed. He refused. I told him on Saturday I had an appointment with the attorneys. He had until then to do what's right. He had to continue stalling and trying to weasel out of it.
  
  
  
  Sincerely,
  
  
  **** ********

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car from them last December. Every time they fix my car something else is broken. I end up having to pay out of pocket for them. This last time I had to have the car towed from Springfield, IL to my local JD Byrider. That was $1800. They have ordered wrong parts. I have paid at least $5,000 for these parts. The car is still under warranty and because of that I have obliged to use them. The latest repair they had the car for three months. I picked it up and 5 miles down the road, the clutch burns out. We have seen my car being driven around town. I have mileage: they put about 100 miles on my car.

  

  Business response

  04/20/2022

  Mr. ***** purchased his vehicle on 1/18/2021.  We have no record of the parts Mr. ***** claims to have paid on repairs other than what has been done at our shop. The Byrider in Illinois(different ownership) Mr. ***** says he took the car to has no record of his vehicle ever being in their service department. Since purchase our records indicate there has been a thermostat, blower resistor, and an alternator done to his vehicle.  All covered at no cost to Mr. *****.  $225 in repairs were covered in goodwill by us even thought it wasn't covered in his warranty. Mr. ***** has driven the car 26,000 miles since purchase and the only repair he has had to pay for was $90 for his glovebox to be repaired.  His most recent visit for an A/C repair was split with Mr. ***** as a courtesy even though it isn't a covered item on his warranty.  The vehicle did sit here for some time after the AC repair was completed, but not because the repair took a long time.  Mr. ***** was out of town working per our notes and my conversation with Mr. *****.  Mr. ***** also mentioned that his uncle had replaced the clutch before at a shop he worked at.  It was suggested to him that he go back to the place that repaired the clutch and possibly get them to warranty their repair.  The timing of the clutch going out is unfortunate, but this is a wear and tear item on a car and is Mr. ****** responsibility. No clutch parts were touched in any of the repairs we have done. We are in the process of repairing the clutch now.  I have spoke to Mr. ***** on a final resolution once the vehicle is repaired fully and believe this matter to be fully resolved.

• Initial Complaint

  11/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is NOT for the Rolla location but for the Columbia, MO location I live in Jefferson City, MO Financed my first used car through JD Byrider Columbia. Allowed us to test drive the car before purchasing No issues about the car showed up before purchasing A day after purchasing engine light came on Car shut down after a few days Pumping gas is a hassle because it stops and goes when fuel is not close to finished. Took it up to JD Byrider Columbia - said it was the fuel pump and they would fix it with cheap deductible plus tow After receiving the car back after a few days, they explained that it was the fuel pump and that I was low on gas, but had over half tank. Fuel gauge fluctuates so it is hard to tell how much gas I put in. So, I would have either had to pay extra for gas after it shows low fuel. Gauge would go up and then back down after putting gas in. I took it back up to JD Byrider Columbia for the same issue hoping they would fix it. My job requires me to have reliable transportation and has caused my manager and supervisor major concern over my ability to have reliability. Supervisor called up to JD Byrider Columbia to fix the manner - as he gave me advice to report to BBB After getting it fixed mechanic and sales lead advised me to keep gas at least over a quarter tank to keep it from shutting down. Engine light remains on until next payday to get it fixed at an auto shop near me - and would still have to make a payment to JD Byrider's Finance System CNAC even if there is a problem with the car Asked to do a rescinded sale for down payment refund- sales lead advised me he was not able to do so Contract is unfair

  

  Business response

  02/15/2022

  Sorry for the delay in response.  We thought this had already been responded too.  Ms. ******* purchased her vehicle in July of 2021.  Since purchase her warranty has covered a starter and a fuel pump repair.  The last time Ms. ******* was in our shop in September of 2021.  Her warranty covered a tow and the vehicle was found to be out of gas.  Our GM **** ***** reached out to ***** after receiving this in Nov and Ms. ******* said she put in this complaint in late September prior to realizing the vehicle needed gas and that this complaint went through Rolla Byrider.  After the 2 month delay for us to receive the complaint in Nov, she told **** that she was happy with her vehicle and all was going well.  We consider this issue fully resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩