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Find a Location

Vehicle Protection Center has 1 locations, listed below.

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    Business ProfileforVehicle Protection Center

    Auto Service Contract Companies

    Current Alerts For This Business

    Pattern of Complaint:

    BBB urges consumers to use caution when considering doing business with Vehicle Protection Center.  BBB has received a pattern of complaints and negative reviews which primarily allege misleading sales tactics, difficulty canceling a contract, difficulty obtaining a refund – in some instances taking months or years – and poor or rude customer service. 

    In April 2024, BBB contacted Vehicle Protection Center for its position regarding the complaints.  The company failed to respond. 

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    223 Salt Lick Rd PMB 139, Cottleville, MO 63376-5974
    BBB File Opened:
    4/4/2018
    Years in Business:
    13
    Business Started:
    5/13/2011
    Business Started Locally:
    5/13/2011
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Secur Vehicle Solutions
    • Motor Vehicle Protection

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    On or about January 10, 2023 I purchased a vehicle protection plan through Vehicle Protection Center for $3,793.00 for my 2012 GMC Acadia.On or about March 23, 2023, I submitted the required paperwork to cancel my service contract with Vehicle Protection Center; contract number xxxxx2033. A representative of that company confirmed that my policy was canceled on March 28, 2023. On September 11, 2023 I called Vehicle Protection Center to ask when I would receive my refund. I spoke to ***** who told me that it was in processing with administration which was the last step in the cancelation/refund procedure.On December 19, 2023 I again called Vehicle Protection Center to ask when I would receive my refund. I spoke to **** who said she would email a manager and ask about the status of my refund.It is now May 3, 2024 and I STILL have not received a refund.

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary W

    1 star

    05/24/2024

    This company deserves a zero, not a one. This company should be put out of business. This is the worst company that I have ever dealt with in my entire lifetime. I called because I kept receiving a postcard about my cars warranty, I was so stupid to fall for their salespitch. After thinking about this I decided that I did not need this coverage. I called to cancel after a few days, but was told that I had to cancel in writing. I had not received my contract information yet so I thought I would save them some time. The customer service person went on for ten minutes about how I must keep this coverage. She was rude and made me feel like a did not have a brain. I thought I lived in a free country, but this company does not. She finally hung up on me. I called the next day and spoke to a supervisor about the awful and rude customer service. He went into the same speech as to how I should not cancel. This must be how they are taught. When I received my contract booklet two weeks later it states that I must send in a notarized odometer statement. When I called again to ask why the customer service person did not have an answer and hung up on me. There is no form included in the booklet and the bank did not have a form for this request. I probably will have a hassle getting my money back. Please do not ever sign up with this company.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

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