ComplaintsforVehicle Protection Center
Current Alerts For This Business
BBB urges consumers to use caution when considering doing business with Vehicle Protection Center. BBB has received a pattern of complaints and negative reviews which primarily allege misleading sales tactics, difficulty canceling a contract, difficulty obtaining a refund – in some instances taking months or years – and poor or rude customer service.
In April 2024, BBB contacted Vehicle Protection Center for its position regarding the complaints. The company failed to respond.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 23 I called these people to see about extended warranty and they told me that it was a one time offer and if I hang up now I would lose the warrenty. I payed them $195 down payment. I asked him if I can think it over, and if I decided if I wanted cancel can I. The man on phone said of course if your not happy with it call us back and we will refund you $195.00 which I gave.On June 6th I decided I did not want, as it wasn't in my budget so I called them and a guy name **** refuse to accept my cancelation and wouldn't take no for answer. He started to insult me on why I can't afford this extended warranty. Told me it's dumb to not keep this cause of how much it would cost for repairs. I told him multiple times it's not in my budget and it's too high. He then countered and lowered it down even though I still said its not in my budget please cancel it. Then told me I need sit on new offer and discuss it over with my wife before calling them and if we both said no cancel. I told him I would to get him off phone I would.Called two hours later got someone else tried to go into the same argument and when I explained that all I wanted was to cancel, she told me don't call again cause we don't cancel over phone. I was told you need mail it in using the policy booklet. When I mentioned having not received it yet they saw in their system that it had been delivered that day. Before hanging up, I clarified that if I mailed in the booklet that I would get a refund and have the policy canceled. The woman said yes and hung up on me midsentence.The book did finally show up and the cancelation has a requirement for a "notarized odometer statement" this requirement is impossible to fulfill at this time, and seems excessive for canceling a policy that hasn't even gone into effect yet and was promised to be canceled and refunded multiple times.All I'm trying do is cancel this warrenty which I'm under 30 days and get my $195 back like was promised multiple times.Business response
07/08/2022
This customer called our customer service department wanting to cancel his policy. Our customer service department tried to work with him to find an out why and see we could help. He told us that this was not fitting into his budget. We discussed some options and he said that they would not work. This customer was given the standard cancellation procedures. This policy has been canceled and the customer has recieved his refund.Initial Complaint
04/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
my letter of cancellation provides the necessary details. please see below. ***** ******** Contract #: ********* To whom it may concern, I would like to cancel my policy and be refunded for all payments made toward the plan. I have contacted the BBB after being treated very poorly on the phone by your employee, which only confirms my fears that this company is not professional or legitimate. Your employee made fun of my “stutter” and told me that my vehicle would “break down because it’s a Subaru, let’s be real.” These were her comments and I am not including them all. The first call was terminated after she repeatedly and disrespectfully questioned my reasons for choosing to cancel. No matter what I said it was met with rude and condescending remarks and attitude. This person was very quick to escalate a situation where it is truly not warranted. I had initially called on 4/27/22. This person was extremely rude to me and was concerned only with my reasons for cancelling, accomplished virtually nothing beyond going in circles about why I needed to cancel. I told her I was at work and could we please move on with cancelling the policy because I didn’t have time to keep fighting about why I needed to. She never made any mention of needing to receive a letter within 30 days. When I called back today, 4/29/22, to attempt to cancel and ask for a refund, she told me that my 30 days would lapse tomorrow and there is no way the letter I would need to send in writing would get to the office in time. She told me that no emails would be accepted and that the call wouldn’t be good enough to cancel my policy. She directed me to mail in my cancellation notice but now that my “30 days will be lapsed tomorrow there is no way my letter will reach the office in time". I feel that if this employee treated me with dignity and respect on 4/27/22, I could have sent the letter out and you would have had it in time. i would please like a refund. *****Business response
05/31/2022
This customer called in on 4/27/2022. The customer stated she wanted to cancel and the rep asked questions to find out why and to see if there was anything we could do to help. The customer told us she was not sure if she could afford it with recent life changes. We started to go over some option with her and she said she was at work. She was then informed that the cancellation procedures are listed in her policy and she hung up. The customer called again on 4/29/2022 saying the policy was canceled. While we where pulling up her account the call disconnected. We called her back and she said that last person she spoke with was just rude and disrespectful. She was speaking with the same person she was talking about. At this time the rep verified the cancelation procedures while the customer kept trying talk over her. Once the customer acknowledged she had the proceders the call was ended. We have since received the letter of cancellation and the policy has been canceled.Initial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I cancelled with them and followed their guidelines for refund. I am due $1050 to be returned to me. I have called and they said that it will take 90 to 120 days to get my money back because they have a lot of cancellations. This isn't right for it to take this long.Business response
03/18/2022
The customer's account has been cancelled and she's been refunded.Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
They called me telling me that my warranty was up with my car and so I got the extended Coverage because I want to protect the car I bought last year it's new . I went to the dealership to go get an oil change and they told me I still had 3 years left so they lied to me I have called and tried to cancel on 3 separate occasions getting the run around and I've been told I can receive a full refund within the 1st 30 days now I have to send a letter out to a place that everyone online says doesn't respond.Business response
03/24/2022
This policy was canceled and refunded on 2/25/2022. We spoke with this customer 2 times and where unable to get her issue resolved. She was given the standard cancellation procedures, which she followed and she received her refund.Customer response
03/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***Initial Complaint
10/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up with this company in 2/2021. I cancelled the contract. They were supposed to refund the down payment of $225. They refunded the first payment, but not the down payment. I have reached out to them several times. They give me the run around when I speak to them. The last correspondence I had with them on 9/20/21 and the rep told me the refund was approved and the refund would go back on my credit card in a couple of days. On 9/29, I spoke with the supervisor and he said he would put a note on the proper desk and to call back in a week. I called back the next week and was told the same thing.Customer response
11/17/2021
I have not heard back from the company and they always have an excuse. I have not received a refund from them. I am trying to get the down payment from them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
29 total complaints in the last 3 years.
11 complaints closed in the last 12 months.