Reviews

Review Details

• Review fromKenitha F

  Date: 12/06/2024

  1 star

  Kenitha F

  Date: 12/06/2024

  continuously charged my account after both verbal and written communications to cease charging me for services not rendered. They have charged my account continuously since 08/2024 up to current. We have filed an *** complaint and are in the process of reviewing our options for filing criminal charges for financial transaction fraud. Ive spoke w *** and still today they are taking money out my account for services that were supposed to be canceled.

  Clearent LLC

  Date: 12/09/2024

  Hello, We have escalated your concerns and will be closing the account without any early termination fee. We've also submitted refund requests for the last two months of billing. Please allow 7-10 business days for the account to reflect all changes. We apologize for any inconvenience.

• Review fromNicole C

  Date: 12/04/2024

  1 star

  Nicole C

  Date: 12/04/2024

  I am submitting a formal complaint against Clearent regarding unresolved issues with transactions processed through their service. We ran the card three times because each transaction appeared to be "failed" at the time of processingno signature slip was printed, and there was no indication that the payments were successful. However, when we later reconciled our account, we discovered that the payments had, in fact, gone through.We initially did not contact Clearent's customer support because of the apparent failure of the transactions. It was only upon further investigation that we realized the payments were processed, leading to confusion and frustration. Despite reaching out to Clearent for clarification and resolution, they have refused to take any responsibility for the issue or offer a solution. Their customer support team has been unhelpful, and we have not received any meaningful *********** a long-term customer, we are deeply disappointed by the lack of transparency and accountability. We believe Clearent has failed to address this issue properly, and their refusal to resolve the situation has caused us unnecessary stress and financial inconvenience.

  Clearent LLC

  Date: 12/05/2024

  Hello ****,Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is very important to us, and we regret that your experience did not meet the standards you expect and deserve as a valued customer.I want to assure you that leadership has reviewed your concerns thoroughly, and we have already submitted a refund for the duplicate transactions. You should see the refund reflected in 7-10 business days, depending on your bank's processing times. We appreciate your patience and understanding. Please feel free to reach out to ****************************************** if you have further questions or concerns.Thank you,Clearent by Xplor

  Nicole C

  Date: 01/21/2025

  We never received a refund.

• Review fromMariano G

  Date: 11/07/2024

  1 star

  Mariano G

  Date: 11/07/2024

  Deceptive Practices and Disappointing Experience I recently signed up for services at Clearent based on a promotion that advertised free equipment for their credit card machine with the service. However, when I went to within the first month of services, I was stunned to learn that I would be charged 3 different amounts total of $687.15. This was not what I was promised, and it felt like a clear case of false advertising.The customer service team was unhelpful and dismissive when I raised my concerns and kept directing me to the sales ***resentative making instructing that she is the one that might be able to fix my issue. ******** service they seemed completely unaware of the promotion I had been told about, and I felt like I was being given the runaround. It's incredibly frustrating to deal with a business that lacks transparency and accountability. As a small business I have been impacted financially.I expected better from Clearent . Instead, I left feeling misled and frustrated. I strongly advise others to be cautious when dealing with this company. There are plenty of other businesses that value integrity and customer satisfaction and sadly it seems this is not one of them.Note: the sales *** was amazing and always been helpful but the service of the company is a big problem

  Clearent LLC

  Date: 11/08/2024

  Hello, upon review of the account, we only show $301.13 billed to the account between Sept-now. If you require additional information around your fees, please contact your sales *** that is responsible for the pricing on the account, **** ***** at ********************************** We sincerely apologize for the confusion and please do not hesitate to contact our ****************************************** team if you need further assistance.

• Review fromEdward M

  Date: 09/09/2024

  1 star

  Edward M

  Date: 09/09/2024

  As a business owner, ** deeply disappointed by Clearents unethical practices. Despite repeated requests to close our account, ********************** continued charging us for months. We initially signed up for one account, but *********************** internal mishandling led to two accounts, both of which they conveniently refused to fully close. Even after multiple email exchanges and confirmations, unauthorized ACH debits kept appearing on our bank statements.Their customer service was unhelpful, constantly redirecting us with no resolution. Clearent seems more interested in squeezing money out of businesses than providing honest, reliable service. After several months of frustration, we had no choice but to escalate this matter to federal authorities and consider further legal action if necessary.Merchants, beware! If you value transparency and dont want to waste time fighting unjust charges, stay far away from Clearent. This company is a ripoff, plain and simple.

  Clearent LLC

  Date: 09/11/2024

  Thank you for sharing your feedback and expressing your concerns. Im truly sorry to hear about your negative experience, and I appreciate you bringing this to our attention.To help resolve the issue, please visit our website at ************************************************************************************ to download the closure form for your merchant account. Completing this form will assist us in addressing your account closure request promptly. If you have any further questions or need additional assistance, please contact us directly at ********************************************* are committed to improving our services and ensuring a better experience for all our customers.

• Review fromNick D

  Date: 07/31/2024

  1 star

  Nick D

  Date: 07/31/2024

  DO NOT USE CLEARENT!!Was with Clearent for 6 years. We go to trade shows 25 times a year. Showed up at a show in April and the card machine didn't work! Called customer service and they said the program I was on ended. I needed to speak to sales to get on a new one, but they don't open until Monday! A whole weekend of sales lost. 1000's of dollars. So, I found a new company.... once set up I cancelled the account with these con artists. I considered this a breach of contract on their part. a month later they withdrew $395 for early cancellation. I disputed it because they cancelled me and left me unable to take cards. They never informed me of the impending change! The program ended in September and after March the machine was cut off. No warning, no email, nothing at all. I submitted a request for a refund of the fees because they left me unable to even use their services. They denied my request. Simply sending me a copy of the contract saying the answers are in there. To add insult to injury 6 weeks after I closed the account they came and took another $40 for PCI compliance! The account was closed! Terrible experience plus I am out 1000's of dollars.DO NOT USE CLEARENT!

  Clearent LLC

  Date: 08/21/2024

  Thank you for reaching out to us. Im truly sorry to hear about your experience and understand your frustration.Unfortunately, we are unable to process an ETF refund in this case. Our records indicate that the fees in question are in line with the terms outlined in the contract you agreed to. The contract stipulates the conditions for early termination and associated fees, which we must adhere to. We understand this situation is frustrating, and we regret that you had a challenging experience.If you have any further questions or need additional assistance, please feel free to contact our Customer Support team at ******************************************* We value your feedback and are always looking for ways to improve our services

• Review fromCindy F

  Date: 07/16/2024

  1 star

  Cindy F

  Date: 07/16/2024

  I started with clearent and 2020 after 3 1/2 years of doing business with this company closing the business. They decided to charge me at 395 termination fee. I was never informed that it was a yearly automatic renewal. I was told I had to stay with them one year or I would be charged this termination fee, but three years later theyre still charging me.

  Clearent LLC

  Date: 08/02/2024

  Hello *****, We apologize for the confusion around the *** and the automatic renewal outlined in your signed merchant agreement. Please email ****************************************** to submit a refund request.

• Review fromEdward M

  Date: 06/07/2024

  1 star

  Edward M

  Date: 06/07/2024

  I terminated my account with **********************, yet they continued to deduct fees. When I inquired about these charges, Clearent claimed we had two accounts, one of which was not terminated. This is incorrect; we only ever had one account. If ********************** split our account for their internal purposes, that should not be our responsibility. This practice is both dishonest and unethical. I strongly discourage anyone from doing business with this company.

  Clearent LLC

  Date: 06/10/2024

  Dear ******,According to our Underwriting department's guidelines, it has been determined that two separate merchant accounts are necessary: one designated for retail purposes and the other for e-commerce activities. Upon review, it has been observed that the account you have indicated for closure pertains to the e-commerce sector. Consequently, we kindly advise you to contact your designated sales agent, ***** *************************************** for guidance and support in closing the retail account.Thank you for your attention to this matter.

• Review fromRon C

  Date: 02/05/2024

  1 star

  Ron C

  Date: 02/05/2024

  As you can see from all these complaints, this company rips you off for $395.00 when you terminate your contract. Primarily, never do business with any company requiring access to your bank account for your monthly payments. This is a sign that they will eventually deduct funds that you normally would not approve of and now you will have very little redress, without hiring an attorney, to recoup these funds. Use a credit card for monthly payments, this way you have somewhere to go if there is a dispute.Their contract has a clause, buried in all the fine print, that states after the initial three years of service, the contract, with that early termination fee, will automatically be renewed without notice or approval by you. If I were made aware of this clause, I never would have signed up with them in the first place. That must be why they never mentioned it to me. They also did not make me aware of it when I requested to cancel. If they did, I would have waited the appropriate amount of time to comply with the clause, they would have received their due and I would not be writing this negative review. The main reason that I was unhappy with their service to begin with, is with all their collective fees, they cost me an average of ****% over the last fiscal year. This includes their monthly minimum fee, yes, you will be charged a minimum, they get you coming and going. If you are thinking of doing business with these people...Don't Do It... QuickBooks and Square-up will process your card purchases for approximately one-half the discount points that they charge and there are no minimums or early termination fee's, which with Clearent LLC. are almost impossible to avoid.I will be posting this review all over the internet to try to help other small businesses not get ripped off by this company.

  Clearent LLC

  Date: 02/06/2024

  Hello ***, We are sorry to hear that you're unhappy about our closure process here at Clearent. Please note, that the form you completed to close the account does provide a disclaimer about the *** fee that you are subject to upon closure without notice. If you feel this fee was billed in error, please email ****************************************** and they can review your account to see about potential reimbursement. Again, we apologize for the confusion and any inconvenience.

• Review fromBilly R

  Date: 11/29/2023

  1 star
  I have been using Clearent for my companies C/C processing since March 2019. After repeated instances of being charged fees for anything and everything it became necessary in November 2023 to sever ties with this company. Originally the *** i used said no monthly service fees. That changed this year and they started charging me. When my contract was done I asked not to be auto renewing and was told that would be no problem It must have been because I just got charged $395.00 for early termination after 3 years and 6 months of using them. In November of this year when rules changed about cash discount and debit card / credit card fees, my company was left at risk because as of the date I terminated Clearent they still hadn't resolved or even contacted me about changes that needed to be made. I found these out through research. I contacted Clearent about the latest fee and the phone rep. just said nothing could be done and cut the call short. Be very careful using this company. Stay diligent

• Review fromPeter F

  Date: 11/11/2022

  1 star
  Did not provide our mailing address to the charge back department instead provided our physical address where we don't receive mail. A charge back was sent and we received notice of if postmarked 2 months later and lost $481.50 Clearent told ** to go fly a kite, too bad. Arrogant companies like this stay that way until enough people, like myself, leave to do business with a different company.