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Business Profile

Used Car Dealers

RPM Automotive Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for RPM Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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RPM Automotive Group has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to pay my bill. I can not find a location to pay my bill. The numbers that I do have for the business when I call the number just rings. I would like the business to contact me so I can pay my bill.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business promised the coverage of a late fee in the event that the title took too long to come in. It took a staggering 6 months and they now are dodging calls and lying about that promise. They won't answer calls or emails to talk about it.

    • Initial Complaint

      Date:09/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car three weeks ago. The tires have dry rot. They said they were going to fix, which they did. There is an engine misfire. Now they are not answering calls. The car is in a shopping center parking lot and has been for three days. I can't get in touch with them. They don't even have voice mail set up.

      Business Response

      Date: 09/26/2022

      I have spoken with ***** more than several times myself letting him know what's going on. The owner also personally called him from his private cell phone. We let the customer know that he was next on the pick up line as we work with small staff. We have been working with this customer every step of the way. We understand that the customer wanted the vehicle done immediately but with our short staff we let him know that he was next in line and things would get done. Once the time came I personally went to get his vehicle towed to our garage and the vehicle was no longer there. The customer went and picked it up without letting us know and I wasted the time and money to go pick it up. I then called again and he told me he picked up and fixed whatever the smalll issue was. We dont like the fact that this went this way but the customer just wasn't being patient. I have no clue about the "not answering" because I know that several of us had spoken to him in the couple days this was going on. 

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I financed a 2014 GMC Acadia January 3, 2022. Three days after we contacted dealership to let them know it wasn't driving properly. Mid January they had us bring it in for diagnostic test at j&m autoshop in ********** **. They kept the vehicle and we got word within a week that it was the transmission. We were given a loaner car from a former employee there *******************. Later we got a call that transmission was still not fixed and so we decided to get our vehicle back and terminate our contract. However, rpm never took back over the payments from.united auto credit and they also never took over payments on our vehicle when we traded in. We had to pay $715 to catch our van paint back up and on top of that we paid $710 on the gmc. Now we are getting letters stating we owe ****** and some odd dollars for the gmc that was apparently sold, scrapped or whatever. It's on our credit reports and we would like it removed and noted that we no longer had gmc as of January 2022. *** is not returning our calls and they never fixed this problem I have emails and pictures of conversations from ******************* to support this matter. Please help us renew our credit and have Rpm take fault for their shady business actions.

    • Initial Complaint

      Date:07/19/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to the Bonne Terre Location. I traded in a car for a truck. I was supposed to sign the title when it came in. I have called several times and they are ignoring my calls. They sold the trade-in without my signature on the title, so now, the new owner does not have a title to the car.

      Business Response

      Date: 07/19/2022

      Mr. ***** traded in a vehicle (Chevrolet Cruze) that he had purchased from another individual and had not yet registered or paid sales tax on the vehicle.  We processed the title for Mr. *****, paid the necessary registration fees and sales tax on March 31st, 2022, and are currently waiting for the Missouri Department of Revenue to issue a title in Mr. *****'s name.  The unusual delay is due to a mileage discrepancy detected by the DOR during processing, which placed the title in "rejects".  That issue has been resolved and we anticipate a title very soon.  A secure power of attorney was signed at time of purchase/trade in order for us to process the title for him.  We have not received a call from Mr. *****, but would be happy to speak with him should he call ###-###-####

    RPM Automotive Group is NOT a BBB Accredited Business.

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