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ComplaintsforOmni Management Group, LLC
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Request sent to Omni to replace damaged siding several weeks ago and get a straight answer from them for replacementBusiness response
06/16/2023
Ms. *****,
The property manager for the Association has been in contact with the Board members to address the damage to siding at multiple locations throughout the community. The damage that has occurred to the units in the community has been discussed and alternate options to having grass adjacent to the siding on the units have been discussed with the Board. The options presented have not been acceptable to the Board at this point. They have discussed eliminating the grass through a herbicide, installing edging adjacent to foundations as well as pea gravel to prevent future siding damage. The damage that has occurred to the siding is a result of the grade being too close to the siding in many locations. Costs to repair the siding have been requested. The association feels that the landscape contractor that caused the damage should make the repairs. To date, the contractor has refused to accept responsibility. At this time, no resolution has been made on the repairs and future work adjacent to the units.
Once the Board makes a decision on how to proceed, we will move forward at their direction. As the managmeent company, we cannot make repairs without Board authorization. We do not have that authorization at this time.
Sincerely,
*** *****
Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our HOA ipays Omni Management Group of ******* , MO to maintain our subdivision in ******** **********, MO. My emails and subdivision complaints have not been returned or been dealt with. Complaints against HOA violations are not being dealt with. June 30th 2023 and July 2nd 2023 emails were sent to ***** ********, ***** ******. No response whatsoever. The I went to the website and filled out contact forrm with the same complaint and got a automated response stating they would forward to the correct person. (They all work out of the same office.). So the company managing out HOA are not doing what we are paying them for. They have a terrible reputation already. I would like BBB to help get Omni to do their job and respond to customer issues. That's what I am... I am their customer. I pay for their service.Business response
08/18/2022
Please see attached response.
We have every desire to address this complaint and provide the best solution available to resolve the issues as soon as possible (see attached for more details).
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Contact Information
1670 Bryan Rd
Dardenne Prairie, MO 63368-4897
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.