ComplaintsforPro Mole & Wildlife Control

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hired Pro Mole and Widlife on 1/23//24 to catch a squirel in my wall. Paid $300 to ****. He said they would monitor traps that he put on my roof for activity and to catch the squirel. Also, thought he located the entry point. He has not been back since and I have made two follow up calls because the squirel is still there. Have had no response to my follow up calls.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband and I hired **** from Pro mole and wildlife to come remove moles. He charged us 150 for a year service. Came out one time and wont call or answer ** even though he told us the 150 was good for a year service. Never removed any moles! I wish I wouldve read the reviews and saw that he was not accredited with the BBB before hiring.

• Initial Complaint

  05/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a one year contract with ************************* at Pro Mole & Wildlife Control on 9/28/2022 for $125. At the beginning they were responsive and caught one mole. Now in May 2023 I have more moles and have been trying to contact him to come out and put out more traps and fulfill the remainder of the contract I paid for . I have tried to contact him numerous times by telephone and email with no response from him.

  Customer response

  09/07/2023

    No resolution has been reached. I did offer the business $100 to call it settled but I have not heard back from the business.  (A worker showed up at the house, said that all season they had only caught one mole, and that day they caught four but could not provide proof.) That's when the offer was made. 

• Initial Complaint

  12/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted Pro Mole and Wildlife Control at the beginning of August 2022 due to an ongoing mouse problem at our home. The owner, ************************* came to the house for an initial inspection in August 2nd. He did a brief observation of the interior and exterior where we had concerns and pointed out areas where mice may be entering. He wrote up a contract and we agreed to 2 part service to start. He set traps in a couple areas and told me to contact him with further mouse sightings or if we caught any in the traps. Then he would follow ** in "about 2 weeks" to seal off the potential entrances once we had no more sightings. I texted him multiple times, called and left voicemail, and sent email with zero response. I paid upfront for the full contract, but never had the second part fulfilled or any response or contact with the company despite repeated effort. We ended up sealing spots ourselves but still have occasional mouse issues.

  Customer response

  04/13/2023

  The company has not resolved my issues. 

• Initial Complaint

  11/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid $125 for a year membership on 7/8/22 and was told the charge would be $50 per mole. Started off great and he caught and we paid for 4 moles. However, I have been calling and leaving messages for over 30 days now with **** not once picking up nor returning my messages nor coming out to place traps. He was VERY responsive prior to this - calling back or texting within 24 hours. He has disappeared and I am stuck having paid for a year of service and gotten only 3 months of service. I can tell from looking online that I am not the only one he has done this to.

  Customer response

  04/17/2023

  Yes - the owner apologized and came out to place the traps and remediate the issue.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/9/21, ************************* - sole proprietor of ************************ *** both signed his "Mole Trapping Service for One Year 12/9/21-12/8/22" for which I paid $100 upfront to him by check #**** (attached Contractors Invoice) with an additional $50 for each mole trapped during this year long contract. On 1/3/22 he invoiced me again for a mole he claimed he trapped for an additional $50 which I paid him by check #**** (attached invoice #*****). In July, I noticed more critter destruction on my property & contacted ******************** at the email address he uses & lists on his letterhead *********************** When he failed to respond all month, I called him AND texted him at the cell# he gave me also posted on his letterhead **************. When he failed to respond to my multiple attempts to reach him to set more mole traps by ******, I became increasingly concerned about the alarming damage the new (old?) mole was wreaking on my property. Then my home internet went out, *** spent a week troubleshooting with my ISP while having to perform my remote work from a friend's house since I had no WiFi (due to the confidential nature of my legal work, I cannot use public insecure servers nor risk anyone looking over my shoulder) . After an entire week of swapping out my equipment, testing my every cable & electric outlets, & calling technical support in, losing a day's wages, it was determined that the problem was that the mole(s) had chewed through the outside buried internet cable to my house. I have paid ************************* $150 to trap 1 mole (took his word for it but for all I know that same mole is back now) early in the year and then he has gone completely AWOL by not responding to my messages. I even snail mailed him printouts of my email last month to his listed address of *********************************************************. He took my prepayment upfront & has not honored his contract. I would like my $150 refunded immediately plus an additional $150 for all my ************** = $300.

  Business response

  10/05/2022

  I am sorry we were unable to complete the customers annual contract. We did set traps, catch one mole and temporarily relieved the customers yard of active moles but admittedly did fail to follow up. I've completed a full refund of the customers annual trapping fee in addition to the fee for the mole we caught for a total refund of $150.00 to be mailed 10/6/2022.

  Customer response

  10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 17th **** came to our home. We contracted with his firm to trap and remove what he believed are squirrels in our attic and repair screens. He set two traps on the roof of our home. We paid him $645. Since March 17th we have not seen or heard from ****. He has not come back to check the traps or complete any work. The contract states this work was to be completed in 7-10 days. We have called and left messages as well as texted **** asking him for updates or whether he still intends to complete this work. He has not answered any of our calls or messages. At this point, he has defaulted on his own contract. I would like my money back.

  Business response

  06/17/2022

  Good afternoon,

  I resolved this issue with Ms ******* in person on 5/9 and issued her a full refund in the amount of $645. I did neglect to follow up with BBB to ensure the case got resolved on your end though. I do apologize for the oversight.

  I've attached a copy of the cancelled check. Please let me know if you need anything else.

  
  

  Thank you.

  ****
  

  
  

  *** **** * ******** ******* **** ******** ** ************ ****************************

• Initial Complaint

  04/07/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In late summer of 2021, we entered into a 12 month agreement with Mr. ********, and he was prompt in responding to our request to help trap moles in our yard and assured us that we would receive much better service than dealing with the bigger pest control companies. After a few months, my husband and I each attempted to contact Mr. ******** by email and by phone to check on the current status of the job and received no response. We assumed he was on vacation or maybe dealing with a health issue. In an attempt to trap the moles that are again creating a big problem in our yard, I have again attempted to reach Mr. ******** by phone and have received no response. I would very much appreciate two things: 1) please be kind enough to respond, and 2) if you are unwilling to honor our 12 month agreement, please tell us so we can look elsewhere to get this situation resolved.

  Customer response

  04/12/2022

  I am contacting you to let you know that the owner of Pro Mole and Wildlife contacted me, and I feel confident the issue has been resolved. If there is further action I should take, please let me know.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We were recommended to Pro Mole for wildlife in our chimney. Initially, he was quite prompt and was able to come by within a day or two. He set a trap and within days the raccoon was trapped and hauled away by ****. However, part two of the quoted job was to install a roundcap on the chimney. It's been over two months and we've not heard from him despite multiple phone calls. He hasn't come to inspect if any animals are still getting in/out of the chimney or install the cap. We know things can happen and that it's quite challenging to run small businesses right now. However, we've not heard from him and do not know if he's planning on completing the job. We'd also love to get him his trap back. While we haven't paid for services not rendered, we believe the cap was ordered by him and don't want him to be out that money. Nor do we want to have to find another person to complete the job. We hope everything is ok with **** and would just request that we be contacted and have the job completed ASAP.

  Business response

  12/07/2021

  I am aware that I am weeks behind with some of my repairs. I thought I would have the chimney cap several weeks ago from my supplier. Its an unusual size but my salesperson told me it shouldn't take more than a week to have it ready for me to pickup. I hadn't heard from them for several weeks and finally remembered to call them about the cap and they had it at another location ready for quite some time but apparently I wasn't informed of this. I lost track myself and should have been on it sooner. I do have it ready to install now. I picked it up a couple weeks ago with some other small orders and have been working completing several of these jobs that have been waiting. I admit I should have kept in better touch with my customers. My employee was injured for a couple weeks awhile back and unable to work so I have gotten behind more than I have ever experienced. 

   

  I would like to make arrangements soon as possible with my customer to get the cap installed. windy or rainy weather are definitely a factor but there should be plenty of good days to take care of this. I can install the chimney cap as early as this Friday 12\10 if given the opportunity. 

   

  Again I can't apologize enough to the customer and would like to get this resolved and the job completed soon as possible.

   

  Thank you,

  **** ********

• Initial Complaint

  11/02/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  **** has abandoned our 12 month contract to trap and kill moles. I have reached out to him numerous times, via email, via calls and via voicemail. He has never returned one. He is in breach of my contract with him to administer mole control in my yard. I want him to come back and finish eradicating moles in my yard.

  Business response

  11/09/2021

  Mr. ***** has been a customer of mine for several years. He is completely correct with his statements in his complaint. My employee was out with an injured back for almost 2 weeks plus over 200 calls per week. I have been way behind and overwhelmed. This is no excuse and I always prefer the opportunity to make the situation right. I would like the opportunity to take care of his problem as soon as possible. Today is Wednesday and I can make sure to come by and set mole traps this week. I would love to have this opportunity to satisfy Mr. ***** as I always have in the past.

   

  Thank You,

  **** ********

  ownerTell us why here...

  Customer response

  11/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩