Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Drury Hotels Company, LLC has 170 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDrury Hotels Company, LLC

            Hotels
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            13075 Manchester Rd Ste 100

            Des Peres, MO 63131-1836

            Visit Website
            (314) 429-2255

            Customer Reviews

            2.72/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/1986

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Hotels

            Business Details

            This is a multi-location business.

            Find a Location

            Drury Hotels Company, LLC has 170 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              13075 Manchester Rd Ste 100, Des Peres, MO 63131-1836
              BBB File Opened:
              1/1/1973
              Years in Business:
              51
              Business Started:
              1/1/1973
              Business Started Locally:
              1/1/1973
              Business Incorporated:
              10/27/2008
              Accredited Since:
              8/1/1986
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Drury Inns Inc
              • Drury Inn Arnold
              • Drury Inn Collinsville
              • Drury Inn Fairview Heights
              • Drury Inn Fenton
              • Drury Inn Festus
              • Drury Inn St Louis Airport
              • Drury Inn St Louis Convention Center
              • Drury Inn St Peters
              • Drury Inn Union Station
              • Drury Inn Westport
              • Pear Tree Inn by Drury
              • Drury Lodge
              • Drury Suites
              • Drury Hotels
              • Drury Plaze Hotel
              • Pear Tree
              • Pear Tree Inn
              Business Management
              • Charles Drury Jr., President
              • Ms. Amber St. Clair, Customer Service Manager
              Contact Information

              Principal

              • Charles Drury Jr., President

              Customer Contact

              • Ms. Amber St. Clair, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (314) 429-3679
                Primary Fax
              • (314) 587-3299
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              51 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We paid for a hotel room and was supposed to check out on Saturday July 20th at 11. We had ballgames on Friday and we were checking out on Saturday so we took out things and went ahead and put them in the car because we knew we would be out late and get back up early. We walked into hotel with our keys and walked into our room with our key and the room was occupied by someone else - when we went to front desk a very rude lady said they were sold Out and she would try to see what she could but she could not make any promises - she was rude and did not want to wait on us and solve the issue be issue it was time for her to get off and she said she hates dealing with ballgame people - thankfully no one was injured or shot when we went into room they had sold Out from under us - they then try to put us in a second room - when we get it here al furniture is on bed and all carpet is soaked and washcloth in floor and room smelled like Cleaning Mariettas - could not stay in there due to asthma - this should not happen - I am in the middle Of ******* with 2 kids without a room at midnight - this should never happen to anyone else - this is been so stressful and ***** was so rude and hurtful even put me die. For **** g o. ***** and white shirt and a ball cap
              Read More
              Read 50 More Complaints

              Customer Reviews

              36 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Harrison L

              07/06/2024

              Rented a room for 2 nights, and when I called the day before to try and extend they told me they would be able to accommodate me as long as I came down in the morning before checkout When I went downstairs they told me they couldnt extend my same room, but could put me in a new one. So I told them as long as its ready by noon that would be fine Now its noon and they dont have the room and are kicking my guests out. My guests are a family with a small newborn baby, and the point of having a hotel in the first place was to accommodate them and their child. I dont understand why I was lied to twice and given the run around.

              Drury Hotels Company, LLC Response

              07/08/2024

              Good Morning **************,Thank you for reaching out and sharing your concerns. I apologize for the inconvenience of having to move rooms and the new room not being available by noon. It looks like they were able to get them moved over by a little after 1pm. Hope the rest of the stay was enjoyable. Again, I apologize for the troubles and hope you all give Drury Hotels another chance in the future.Sincerely,Drury Hotels **************** Team
              Read 35 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.