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Business Profile

Insurance Agency

American Workers Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I was told was a major medical dental health and vision insurance policy. I purchased it on 02/03/24 and cancelled it on 03/15/2024. I NEVER used it. They assured me I had 90 days to cancel and could get a refund. That was a lie. They are refusing to refund me my premium from last month and they just drafted my bank for this upcoming month and they even refuse to refund that! Please help me. They were awful and very resistant to cancelling the policy as I was requesting even laughing at me. It was a nightmare. Please can you help me get a refund?

    Business Response

    Date: 04/04/2024

    Dear Sir/*****,

    We appreciate your efforts in bringing this matter to our attention. We sincerely apologize for any inconvenience caused to ******************.We have taken the necessary steps to refund the disputed amount of $537.94.

    After carefully reviewing the information provided, we must contest the claims made in ********************** complaint. We have attached a comprehensive breakdown of the program, including the details of how it was explained and sold, along with her signature. It is important to note that the program was never marketed as a major medical policy. Additionally, the 30-day cancellation policy was clearly communicated on multiple occasions.

    To further assist you in understanding the situation, we have included both an interaction and transaction log. It is worth mentioning that ****************** contacted us on March 15th to cancel, and her second charge was refunded on March 16th, prior to her complaint on March 19th.

    If you have any additional questions or concerns, please feel free to reach out to us. We are here to help.

    Best regards,

    American Workers Association

American Workers Association is NOT a BBB Accredited Business.

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