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Business Profile

Mobile Home Foundations

J&L MHP, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Home Foundations.

Complaints

This profile includes complaints for J&L MHP, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J&L MHP, LLC has 2 locations, listed below.

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    • J&L MHP, LLC

      13421 Manchester Rd., Suite 103 Des Peres, MO 63131

    • J&L MHP, LLC

      320 North Summit Drive Holts Summit, MO 65043

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recd an email from Blank Communities, **** ******** home park today, 08-20-24, with an invoice showing I owe a previous balance. I moved from Lot 23 on 03-15-24 and I met with the park manager who said I owed nothing and she did an inspection and the place was left in excellent condition. I have the inspection results. I was not in arrears at the time of departure and I was at the end of lease and did not sign a renewal. I notified the manager in advance via email. This park, once Blank took over, assigned water consumption minimums, charging me for 2000 gallons per month when I never used more than a 1000 and they did this to everyone, never providing actual meter readings But this complaint is about being charged for a "previous balance" I don't owe. At my final visit with the park mgr, ***** was also there, he lives in the park and cuts lawns there, so he is witness to that last visit. Previously, I had to get the city involved to get a sewer line fixed, it took weeks and I had to clean sewer from bathtubs. This is a horrible company and I owe them nothing. They were milking people then and apparently still now. I lived there almost 12 years and dud good, spending a few thousand to get feral cats fixed. I was a fantastic tenant. This is the first I have heard from them since my last visit mid-March when I moved. They have already sold that place in June, the trailer I lived at.. I have forwarded the email recd to the park manager as a cease and desist. She can contact me one time by email to provide confirmation I owe nothing. This company has terrible bookkeeping practices, and significant IT issues. I should have reported them about water issue, but didnt, but I did save the ******** page where others were having the same issue. I am so upset. I had a massive heart attack a few years ago and this has elevated my blood pressure. They are to only contact me with confirmation this error is resolved.

      Business Response

      Date: 08/26/2024

      Dear ***********************,

      We sincerely apologize for the inconvenience caused by the recent invoice you received. We want to inform you that we have recently separated from Blank Family Communities, and during this transition, a statement was sent to you in error.
      Please rest assured that there is no balance on your account, and it has been closed. We deeply regret any distress this may have caused and once again apologize for the oversight.
      If you have any further concerns, please do not hesitate to reach out.
      Thank you for your understanding.

      Customer Answer

      Date: 08/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish everyone the best and greatly appreciated this response it is resolved. Have a wonderful rest of week. :) 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was living at J&L MHP had been for almost a year and a half when I had mold growing in my trailer told the management multiple times and I just got told it was all in my head I had cops multiple times pounding on my door due to the person next to me repeatedly calling them on me. multiple times she would say my rent was late when it wasn't even due yet JUST TO CHARGE ME MORE MONEY. I am outraged that this MHP is even still open after all the drugs, hookers, and Theft the property manager has let happen and continue to go on there.

      Business Response

      Date: 10/06/2022

      ***********************************, our records indicate that you are not and have not been a tenant of J & L ****************  ************************, you should check your lease, to see whom you are renting or rented from, then contact the correct parties in this matter. 

      We are J & L **************** we have no affiliation with any MHP but I would suggest you know whom you are or have rented from before you slander anyone. 

      Customer Answer

      Date: 10/06/2022

      the name of the place i was living at is ************************** 

      Address is: ********************** 

      phone number is: **************

      Business Response

      Date: 10/10/2022

      ***********************************, our records indicate that you are not and have not been a tenant of J & L Mobile Home Inc.  **************************, you should check your lease to see whom you are renting or have rented from, then contact the correct parties in this matter.

      We are J & L Mobile Home Inc.  We have no affiliation with any MHP, but I would suggest you know whom you are or have rented from before you slander anyone.

    J&L MHP, LLC is NOT a BBB Accredited Business.

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