![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCentral States Water Resources
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Magnolia Water took my payment, but did not apply my payment to my account. I have repeatedly contacted the business to get their mistake corrected. I have attempted to contact the business over **************************************************************** on hold for so long that the phone hangs up. The first time I reached someone, I provided the check number that they cashed and was informed they would look into the issue and reach back to me in 24 hours which they did not. A second time I reached someone I was informed that they would let billing department know that I am still having and issue and that I wish to speak to someone in the billing department. The billing department did not return my phone call. As far as I can tell the company took my money and applied it to someone else's account. I need this fix on my account as well as remove any late fees that *** have accrued due to their error. The check number is: ******.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
26 total complaints in the last 3 years.
17 complaints closed in the last 12 months.