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Business Profile

Heating Contractors

York Furnace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for York Furnace's headquarters and its corporate-owned locations. To view all corporate locations, see

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York Furnace has 3 locations, listed below.

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    • York Furnace

      3195 Rider Trail South Earth City, MO 63045

    • York Furnace

      11645 North Line Industrial Dr Maryland Heights, MO 63043

    • York Furnace

      2336 Ball Dr Saint Louis, MO 63146-8604

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said they would refund my money but they said they tried to send it to my ATM card and it was declined. My bank said that it was not reimbursed and declined. It was on September 13th. Then they said they were going to write me a check. Now they said it will take another 8 weeks before I get the check. This is too long. I paid them on time, purchased the air conditioning unit from them. I would like my refund.

      Business Response

      Date: 11/15/2024

      Thank you for bringing this matter to our attention. We appreciate the opportunity to respond to the complaint filed by ******* ******* regarding the warranty claim for a part purchased through their contractor, Best Heating & Cooling.

      On 09/12/24, Best Heating & Cooling, the contractor working on the homeowner's system, placed an order with our company for a warranty part. As part of this transaction, the contractor requested that the homeowner use their credit card to make the payment for the part. While this is not typical, we agreed to process the payment using the homeowners credit card with their permission, and with the understanding that the homeowner would be reimbursed once the warranty credit was issued.

      Following the approval of the warranty claim, a credit was issued to the contractors account, as per our standard process. We attempted to refund the homeowners credit card for the amount paid; however, the transaction was declined due to the card being deactivated by the *************** due to unrelated fraudulent activity.

      Since we cannot issue a refund to a deactivated card, we informed both the contractor and the homeowner that the contractor is responsible for reimbursing the homeowner, as the warranty credit was issued directly to the contractors account. To facilitate this process, we arranged for our finance department to issue a check to the contractor for the warranty credit amount. This check is expected to be processed within the next 8 weeks.

      We understand the homeowners frustration with the delay, but we have followed our established procedures and are working to ensure the contractor fulfills their responsibility to reimburse the homeowner once the check is received.

      We have reiterated to the contractor that they are responsible for reimbursing the homeowner once the check is issued. We will continue to monitor the situation to ensure the contractor follows through on this commitment.

      We appreciate your understanding and are committed to resolving this matter as quickly as possible. If any further clarification is needed, please do not hesitate to reach out.

       

      Best Regards,

      **** *******

      Branch Manager


    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new air conditioner and furnace for my home and had it installed less than a year ago now the condenser fan motor and all the smart controls went out. I ordered new parts under warranty and received the wrong ones twice and now its been 8weeks or more and I still have no part because they dont have one? I also now need a new compressor and I have t gotten that either and Im not happy about it its been 90+ for a few weeks now and I cant get parts I think I should either get parts from a unit they have in stock or replace my unit with another one. I paid over $6k to purchase this and I went with York based on reputation and now Im just sweating my a** off waiting.

    York Furnace is NOT a BBB Accredited Business.

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