We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

LED Lighting

Super Bright LEDs Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered led light that were supposed to be can bus and not hyper flash when turned on. Installed and they hyper flashed like they are not supposed to. Would like my money back $26.27 I have sent the lights back like they asked and they provided a shipping label and they have been returned.

    Business Response

    Date: 09/06/2022

    Hello *****.

     

    We will be refunding you, $21.29, the cost of the products only as it is stated in our policy that we do not offer refunds on shipping. We offered you a refund twice within your ****** dispute, but you declined each offer and the case with ****** has been closed. After reviewing your order we found that we sent the exact products you ordered and when we received them back we tested that they are in working condition.  If you would of contacted our product support team first instead of disputing the charge on ****** they may of been able to help you solve the issue with your products or get you a faster return. You should see a refund equal to the cost of the products in your account within a few business days.

     

    Best Regards,

    Super Bright LEDs

    Customer Answer

    Date: 09/07/2022

    Complaint: ********



    I am rejecting this response because:you shorted me 4.98 lights are not can bus like I ordered they hyper flash can bus lights are not supposed to hyper flash you sent defective products and offered me less than what i paid for them so yea  rejected the offer. Im done buying your products this isn’t the first time you have sent junk lights. I will stick to other suppliers who I have not had these issues with. Terrible customer service you owe me $4.98







    Sincerely,



    ***** *****

Super Bright LEDs Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.